A1 Martinez Movers
Google rating
4.6
Ratings counted
195
Are 1 or 2 star
9.7%Above typical
The rating breakdown
19 of the 195 ratings in Google’s published star breakdown for A1 Martinez Movers are one or two star.
Against other listings in Cypress
4.4 percentage points higher than the middle of the 16 listings in Cypress we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 173 | 88.7% | |
| 4 star | 2 | 1.0% | |
| 3 star | 1 | 0.5% | |
| 2 star | 1 | 0.5% | |
| 1 star | 18 | 9.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A1 Martinez Movers at 9.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A1 Martinez Movers, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct3 · 38%
- Late, delayed or a no-show2 · 25%
- Price rose after the quote1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for A1 Martinez Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired A-1 Martinez Movers to move an upright piano. They confirmed the job and a 5–6 PM window — I didn’t force that time; they offered and agreed to it. After I drove out based on that confirmation, they cancelled last-minute, then arrived nearly 30 minutes late the next morning. During the second visit one of the drivers made an inappropriate comment to my wife while she was outside alone. Whatever he meant, it was unprofessional and made her uncomfortable.
Mr. Dimas we spoke to you about everything. Like we mentioned to you they had another job prior to yours and ended up finishing late which we let you know! We tried contacting you by calling you and sending texts, but you never answered … More
My experience was very disappointing. Contracted the company to help move 1 office space (minimal items) the largest item i had was "1" computer desk. I left my college son in charge of opening the office to get them to load. After 3 hours I called and asked how far they were and what was taking them so long to arrive to the destination address (i did not have many items).
Ms. Amaya, this is Jose Martinez owner of A-1 Martinez Movers. I came across your review and I am sorry to hear that you weren't left satisfied. We are a well organized company and we always make sure that our customers are satisfied with … More
I paid $719 for moving services that started at 9 am till almost 5pm. The men who worked were very slow and took their time and would take breaks and would continue working when we walked by them. On top of this my furniture was damaged in the moving process. My walls in my new house were scuffed and they left marks and did not care. They even took apart my desk and assembled wrong, leaving a huge chunk out of the top of my desk with no mention of doing so till I found out after the fact.
Do not spend your hard-earned money on them. I specifically asked the owner if they will use plastic wrap on the furniture (which keeps the upholstery clean and drawers from coming out), he said, yes, we are a professional company. He lied. When the movers arrived and they started moving furniture, I asked where the plastic wrap was? The guy said he forgot to bring it. Excuse me!? And he said it very nonchalantly as if it was no big deal. Judging by his response, I'm quite sure they NEVER use it.
Beware. If I could give them 0 stars I would. I was told over the phone it works take 3 to 4 hours to move my 1500 sq ft house 2 miles down the street with 3 guys. We had all boxes in the garage and all furniture disassembled, with very little furniture. They moved very slowly and one of them stood around waiting to be told what to take to the truck next. I spoke with the owner several times throughout the day asking why was it taking then so long? He was useless, just trying to collect larger fees.
I would do zero stars if I could. Booked my move a month in advance, confirmed the day before about my move and day of I was canceled on because they over booked and decided they were not going to move me that day. Nothing offered, no apologies, just told “find someone better to help you”. And that’s exactly what I did. I will never recommend this company to anyone. Much better and more reliable movers out there. The most unprofessional and unkind experience ever.
Ms Perry, we completely understand your frustration, and you're absolutely right to be upset. Booking 2 weeks in advance and then having your reservation canceled on the day of arrival is unacceptable, and we sincerely apologize. … More
This was the second time using this company and I regret it. The first time it was quick with moving the furniture and taking care of properly wrapping my belongings. This time it was ok or less than. They did not wrap any or my furniture …
WARNING: A1 MARTINEZ MOVERS WILL DAMAGE PROPERTY AND TIME SCAM YOU!! tl; dr : it was slower than any other move, damaged property and rude business …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 58%
- Turned up when they said5 · 26%
- Careful with belongings5 · 26%
- Worked hard and fast5 · 26%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for A1 Martinez Movers. A review can mention more than one thing.
In their own words
So glad I went with A-1 Martinez movers! They called 15-20 mins prior to arriving. They Were extremely cautious with my furniture, being sure to wrap and tape all necessary items. The entrance to my master bed room is narrow, however I have a huge king size bed. Initially the frame would not fit at all, I’ve experienced in the past another moving company giving up and leaving whatever couldn’t fit as is. Luckily for me, Sergio and Rafa went out of their way to come up with the perfect solution for it to fit!
Ms Guice, thank you so much for sharing your positive experience with us! We're delighted to hear that Sergio & Rafa provided you with outstanding service! They work hard to ensure every customer feels valued, and we're thrilled that you noticed their dedication and care.
Communicative, prompt, transparent, solution oriented and professional. They moved my baby grand piano and handled the whole experience with the upmost care and attention. Highly recommend.
We appreciate your feedback Mr Hawn. We are glad to hear that everything went well with moving your baby grand piano. Thank you for trusting our company.
We had such a great experience with this moving company! Sergio and Rafa were absolutely amazing from start to finish. They were incredibly hardworking, careful with all of our belongings, and did such a great job disassembling and handling our furniture. We really appreciate all of their hard work and would definitely recommend this company, especially Sergio and Rafa, to anyone looking for movers! They made what could have been a stressful day so much easier. ❤️
Ms Hernandez, thank you so much for your thoughtful review! We're delighted to hear tat Sergio & Rafa was able to make your experience special. They constantly go above and beyond to ensure our customers have a positive experience, and your … More
Awesome service at an affordable rate. They arrive early and secure everything. They worked non stopped at a secure pace to keep all my stuff safe and without damage. Once on the new property they laid out rugs and ramps by the entrance to avoid any scratches and move big furniture easier and safe on my new home. Hope this review helps if you are looking for movers, you wont regret choosing them, worth every penny.
We appreciate your feedback Mr Iglesias. We are glad to hear that everything went good and that our crew did an excellent job and helped you with everything that you needed. We will gladly help you move again in the near future. Thank you for trusting our company with your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture setup48
- pricing24
- reliable movers18
- piano moving5
- careful with furniture4
- fast movers3
- moving time3
- efficient move3
- living room set moving2
- ease of moving2
What the company says about itself
Taken from A1 Martinez Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…and operated, A-1 Martinez Movers has more than 20 years of experience offering our customers th”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“7 Days A Week Free Estimates Licensed & Insured Movers Free Disassembly and Reassembly”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Us GET A QUOTE 20 Years Of Experience Family-owned and operated, A-1 Martinez Movers has m”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Move 7 Days A Week Free Estimates Licensed & Insured Movers Free Disassembly and R”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…is to provide our customers with a guaranteed, successful move. We will provide you w”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- birdeye.comreviews
- bbb.orgreviews