AAA Best Rates Moving Ltd
Mover in Kelowna, British Columbia
Google rating
4.7
Ratings counted
189
Are 1 or 2 star
7.4%Above typical
The rating breakdown
14 of the 189 ratings in Google’s published star breakdown for AAA Best Rates Moving Ltd are one or two star.
Against other listings in Kelowna
4.6 percentage points higher than the middle of the 17 listings in Kelowna we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 166 | 87.8% | |
| 4 star | 7 | 3.7% | |
| 3 star | 2 | 1.1% | |
| 2 star | 2 | 1.1% | |
| 1 star | 12 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAA Best Rates Moving Ltd at 7.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for AAA Best Rates Moving Ltd, counted by matching the words they used.
- Damage to belongings7 · 58%
- Price rose after the quote2 · 17%
- Items missing or never delivered2 · 17%
- Late, delayed or a no-show1 · 8%
- Crew conduct1 · 8%
- Stopped responding1 · 8%
Counted across the 12 one and two star reviews we have read for AAA Best Rates Moving Ltd. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company does not give you a "flat rate." They under-quoted us after seeing our house and charged us an extra $1500.00 for another truck. They broke a large piece of furniture and took off without allowing my husband & I to check out the trucks, resulting in $1280.00 worth of items that are now MISSING. (Two large cherry wood bookshelves, a compound bow in a bag worth $1000, and a bar-bell weight set to be exact.) I have filled out a complaint at the BBB and am going to the local CHBC news as well as Castanet.
Brooklyn, we are very sorry that you feel that way about our company. We gave you a flat rate for an ONE 5-ton truck up to 12,000 lbs., which you agreed and signed for. We were told that the equipment from your garage was going to be taken to your new location by your husband and we shouldn’t worry…
Used this company a while ago. We only had about 4 hours to move a whole house and they showed up an hour late and stinking of marijuana. It was painful watching one guy in the truck slowly stacking boxes while only one guy was working. We has asked for 3 but they manager said we're fine with two. Needless to say we did not get moved out on time, but thankfully the new owner was understanding (after I gave him $250 for his troubles).
Well where do I begin with this company we recently relocated and included AAA in our quoting they were about 750.00 cheaper then other moving companies and I now know why. I can sum up like this, we broke your dresser cause it was a pc of crap. That broke, that must have had a crack, is it ok to put garbage and cig butts on your lawn. A more unprofessional company I have not dealt with. This is the first time I have commented ever on google and just feel people need to know.
I have never wrote a bad review in my life but I’m upset! If you have a new house, I wouldn’t suggest these guys. We just had the final inspection done and everything was perfect and now there are so many dents and scratches! Also, the quote was communicated to me very differently and I ended up paying more than what I thought it would be. Even though the quote was for the exact time they started and stopped.
We're sorry to hear about your experience, Melissa. I was out of town and tried to call you to learn more about your experience. Please give me a call, we sure can touchup the drywall and make this right. Thanks, Anesh [phone removed]
DO NOT USE THESE MOVERS!!!! DONT MAKE THE STUPID MISTAKE WE DID!!!! TERRIBLE!!! moved us in September of 2015....first thing the bald guy (which I'm pretty sure was the boss) asks my son in law if he has any marijuana.....right away....NOT EVEN 5 minutes into the job.....then they keep asking for the full payment before the job was completed....we gave them half upfront because they refused to start moving otherwise then harassed us the entire move to get the rest.
Don't use this company unless you dont mind your furniture being damaged! First impression is bad. There is a muscle bound short guy that stinks that was on his phone for the first 30 minutes. Then to make matters worse I smell some strange food and find a large soup pot on my counter full of some type of smelly stir fry that he's eating. This is at 9am. They moved my hardwood furniture on it's side with a dolly when I explicity told them my furniture was expensive.
Hi Corey, our sincerely apology for the impression and behaviour of the staff member, we will look into it this carefully. We never received any damage report or call from you regarding any damages. Please give us a call. We would love or rectify this soon if any.
I SHOULD HAVE LISTENED TO THE OTHER REVIEWERS. SUMMARY: Why Pay More? is this company's misleading slogan. The costs they quote you and what they deliver on are VERY different. These people are predators that B AIT you with the promise of a great deal AND then SWITCH when you are under the crunch of a moving deadline. The AAA slogan is "why pay more". I'll try to outline why for you: 1) Destry's walk through is a scam. They will poorly pack the truck and then tell you that you need to pay for another one as well.
We have no idea who is that Jackson Sanchez - We never moved anyone by that name. We carry cargo insurance with Kelowna Valley Insurance Services Ltd ... so it is very easy to verify that we do, by calling them directly. We have someone in the office from 9:00 to 5:00 pm every day during the week.
Not a great moving experience. Hired two movers for a small 2 bedroom condo. Upon arrival, movers explained that for "insurance purposes" only one mover would be able to move stuff, although we were paying for two movers. Within 1 hour I walked down stairs to find mover sitting down and smoking, must have been exhausted waiting for other mover to get started. Although they do state on website that they have all necessary moving supplies, nothing was used.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous84 · 52%
- Worked hard and fast81 · 50%
- Turned up when they said47 · 29%
- Careful with belongings24 · 15%
- Kept in touch14 · 9%
- Price matched the quote12 · 7%
Counted across the 161 four and five star reviews we have read for AAA Best Rates Moving Ltd. A review can mention more than one thing.
In their own words
We use AAA mover based on a recommendation of our friends and we were absolutely happy. Our communication with the coordinator was prompt and friendly throughout the process. Our movers were efficient but careful and did a great job. We will use them again when we are moving in the future.
“ We had a great experience at AAA BEST RATES MOVING. We have never had more fun being part of such an awful job 😬 . The two guys that we had were fun and pleasant and happy and worked harder than I've ever seen anyone work before. It took longer than they expected, but there were no complaints or grumbling or anything. They just worked and worked and worked without even taking a break. Amazing. No damage, great price, awesome experience. I would recommend this company 100% to anyone needing to move anywhere. “
Updated...Jan 24... Still is great to see nice new reviews in for these guys! Still happy to suggest when I cannot take on a job! Nol. My review from some yrs ago below... As I run Okanagan Packing and Moving I have suggested these guys at AAA quite a few times in 2019 when I could not take on a job. Hope some jobs panned out for them!
Hi Nol, I am glad to see your review, we have heard very positive feedback about your moving service as well. When we are booked, we always try to make sure that our customer is taken care of, and often suggest your company. I wish your team the very best. Thank you,
I moved from Kelowna to Nanaimo. I had 6 quotes and met with most of the moving companies. Anesh was very professional and walked through my home and garage. I received the quote within 24 hrs. Anesh is the new owner of this company. Two men arrived on moving day. It was a big move for me as I had a lot of commercial goods plus 2 bedrooms and an office to move. The movers were incredible. They had stairs to contend with. They arrived at 9a.m. and were finished by 1:30.
Hi Willie, Thank you , I hope you are well settled in your new home in Nanaimo, Wish you the best !
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient crew12
- prompt movers6
- fast move5
- on time5
- friendly office staff3
- early arrival2
- furniture placement2
- moving heavy items2
- furniture moving2
- damage resolution2
What the company says about itself
Taken from AAA Best Rates Moving Ltd’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“Kelowna Movers serving the Okanagan for over 15 Years under new management since 2018. We are”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“15 years of business. We are experts Insured Your belongings are well insured during”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…in no time. Three Best Rated Badge Better Business Bureau Badge [ id="4"] Testimon”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…for over 15 Years under new management since 2018. We are one of the top Kelowna moving c”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- canpages.cadirectory
- yellowpages.cadirectory