AAA Flat Rate Moving & Storage
Google rating
4.4
Ratings counted
38
Are 1 or 2 star
15.8%Well above typical
The rating breakdown
6 of the 38 ratings in Google’s published star breakdown for AAA Flat Rate Moving & Storage are one or two star.
Worked out from 38 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Sarasota
14.4 percentage points higher than the middle of the 21 listings in Sarasota we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 32 | 84.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 5.3% | |
| 1 star | 4 | 10.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAA Flat Rate Moving & Storage at 15.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for AAA Flat Rate Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 33%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for AAA Flat Rate Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hired this company to move us. So on April 21st 2015 they came in and started packing furniture, and half way through the processes, fred the boss came to me and stated they damaged the walls. I stated I will notified my husband. At the new place later, 1/2 was unloaded and I noticed the kitchen table has missing feet. So I asked Jose (another employee), where the adjustable feet were for kitchen table. His response were they were never there and they didn't have them.
This company did not show up for the appointment and was unresponsive to this point. Cost me money and time I did not have. Would not recommend this company.
We stored our furniture with AAA while our house was rebuilt. It "appeared" they cared - they tagged everything, numbered every item. After a year in storage, they moved everything into the house, and didn't check any numbers!! I realized we were missing one of our Persian rugs, valued at over $2,000 and ran out to the truck to tell the movers. They said they would check. Then, it was up to the owner... he / they couldn't "find it." Our experience in trying to locate the rug or to be compensated was terrible!!!
SCAM. DO NOT USE THIS COMPANY. HORRIBLE. ZERO PROFESSIONALS. Worst experience I’ve ever had maybe in my life. Not only did they not communicate my move, they messed up EVERYTHING. They got the dates wrong, they moved stuff out of my storage unit WITHOUT confirming with me. They damaged personal property worth $25k, and offered to reimburse me of $200. They have NOT sent the $200. I called the company a total of 96 times and the claims department hasn’t answered ONE. Their voicemail is also conveniently full.
AVOID! We are in the middle of a local move right now with this company and what should have been a one day move has been stretched out into three days. They are trying to charge us literally four times what it should have cost. I am a trial lawyer and unfortunately it looks like we will be headed to court.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous15 · 60%
- Turned up when they said8 · 32%
- Careful with belongings6 · 24%
- Price matched the quote2 · 8%
- Worked hard and fast1 · 4%
- Kept in touch1 · 4%
Counted across the 25 four and five star reviews we have read for AAA Flat Rate Moving & Storage. A review can mention more than one thing.
In their own words
I highly recommend AAA. I can't say enough good about the services they provided. They arrived on time, carefully covered my furniture and delivered it in perfect condition. The gentlemen that conducted the move were professional, courteous and friendly. Use AAA if you want to be 100% satisfied with your mover.
A AA FLAT RATE MOVING moved me from Florida to Denver. I have moved several times in my lifetime. I have never had an experience like the one with Victor .He was so professional. He kept me in the loop while in transit. He and the young men that loaded and unloaded me were extremely polite and careful with my things. Should I ever move again I would ask for. Victor.
The crew that moved us were the best. I actually had fun working with these guys. They were very good at their jobs and inserted a fair amount of humor, which is the way I like to work. I highly recommend that if you are making a move and need professionals at a very reasonable price, then AAA Flat Rate Moving is your best bet. Thanks again!!!!
Very pleased with AAA movers. Arrived right on time and worked very efficiently to move us out of our old condo and into the new one. Very professional. Had all the extra gear needed to wrap and protect our furnishings. Very polite and accomodating in placing the furniture in the proper places on the move in.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- truck4
- careful handling3
- polite staff3
- secure packing2
- reasonable rates2
- furniture pickup2
- professional movers2
- furniture protection2
- accommodating2
- efficiency2
What the company says about itself
Taken from AAA Flat Rate Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…be affordable. Our well-established family-owned business can help you with all of your”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“- 2018 (The Sarasota Awards Program) 2. A+ rating from the Better Business Bureau 3. Angi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…company services or a free move quote! Free Quote Form Moving From (Required) Moving To (”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…wherever your move may take you. Since 1980, we have moved over 20,000 satisfied cu”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…elocating families & businesses for over 40 years Long Distance Move Specialists An agent”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory