AAAA Self Storage
Google rating
4.8
Ratings counted
242
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
3 of the 242 ratings in Google’s published star breakdown for AAAA Self Storage are one or two star.
Against other listings in Lynchburg
0.8 percentage points lower than the middle of the 18 listings in Lynchburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 209 | 86.4% | |
| 4 star | 20 | 8.3% | |
| 3 star | 10 | 4.1% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAAA Self Storage at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for AAAA Self Storage, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for AAAA Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Having multiple units there couple of my colleagues have been doing business with them for a couple years having multiple units they do NOT offer any kind of a discounted rate and they lock you out if one of your units are not paid which is the stupidest thing ever and the cooperate office is NO GOOD!! 🙄 The rent goes up every month they have stupid rules they are bias and racist I am white and I have seen them and heard them talk to other ppl and ppl of color differently my colleagues is black we have the same…
We apologize for any negative experience you've had with our facility and take your concerns seriously. Thank you for bringing these issues to our attention; we're committed to reviewing our policies and procedures to ensure better service for all our customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 11%
- Professional and courteous1 · 11%
Counted across the 9 four and five star reviews we have read for AAAA Self Storage. A review can mention more than one thing.
In their own words
Beth at the Timberlake location offers excellent service. Always quick to respond and keeps the place clean and in great shape. You can trust this location with your valuables and get great and honest service!!
Thank you for recognizing Beth's exceptional service at AAAA Self Storage! We take great pride in keeping our location clean and secure for our customers. Your trust means the world to us, and we're here to provide top-notch service whenever you need it.
Having had about about 5 or 6 self storage experiences, mostly in Canada and a few in the States, the experience with AAAA Self Storage has been simply THE BEST! Far above anything else. Thanks to Beth Tyler this was not an ordinary event, it was a pleasure. Really! Enough said 👍 …
Thank you for your kind words about Beth and your fantastic review of AAAA Self Storage! We're thrilled to hear that your rental experience at our Lynchburg self storage location was simple and stress-free.
I love this facility because of its wonderful staff and the way they treat each customer. The units are always clean and so convenient!!! I will store with them whenever the need arises
Thank you for your kind words about AAAA Self Storage! We are thrilled to hear that you had a 5-star experience with our team and found our units clean and convenient. We look forward to serving you again in the future for all your storage needs!
Love that it's 24 hour access. Wish the road and the entrance to our storage unit were even but that seems to be common in this area. We've had no bug or rodent issues so far!
Thank you, Ginger, for your review of AAAA Self Storage and Moving!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- value23
- polite staff7
- ease of use7
- affordable4
- storage size2
- clear explanations2
- clean premises2
- online payment2
- safe environment2
- smooth process2
What the company says about itself
Taken from AAAA Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…peace of mind. This provides you with 24/7 personal unit monitoring, instant activ”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…he Nicholson Companies, Inc. on and off since 1995. Christie Nicholson serves as Vice-Pres”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Operator in Northeast Florida for more than 8 years. Scott is a graduate of Lanier Technica”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews