AAAA Self Storage
Self-storage facility at 217 Harpersville Rd in Newport News, Virginia
Google rating
4.9
Ratings counted
293
Are 1 or 2 star
0.7%Unusually few
Google carries another listing under this name in Newport News. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
2 of the 293 ratings in Google’s published star breakdown for AAAA Self Storage are one or two star.
Against other listings in Newport News
2.9 percentage points lower than the middle of the 14 listings in Newport News we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 266 | 90.8% | |
| 4 star | 21 | 7.2% | |
| 3 star | 4 | 1.4% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is AAAA Self Storage at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 14%
Counted across the 14 four and five star reviews we have read for AAAA Self Storage. A review can mention more than one thing.
In their own words
I’ve been using this storage for a year and never have a problem with the facilities. I just wish they would extend their hours on the weekend if I need to get to my storage. I don’t have an issue when I ask for extensions to my time. Very clean and secure facility. Four stars for the amount of time I had to wait today as there was someone else in front of me and more people waiting. Rah was very thorough explaining everything. She did mention to the previous customer about the 10% discount if you leave a review.
Hi Jess! Thank for your valuable feedback of AAAA Self Storage & Moving! We appreciate your loyalty for using our services for the last year. Thank you for highlighting our very clean and secure facility, Rah's thoroughness, and our efforts … More
Unit is clean & you can really tell that they take care of the facility.. Tee was very good at answering any questions that I had and showed me everything I needed to know about.
Thank you for your wonderful review of AAAA Self Storage! We're delighted to hear that you found your storage unit clean and well-maintained. Our team takes great pride in keeping our facility in top condition and providing a great self storage experience for every customer.
Tee is amazing! she went above & beyond to help me while I was in a hard situation. Very kind & understanding. Would definitely rent a unit here again!
Thank you for your awesome 5-star rating of AAAA Self Storage! We are thrilled to hear that you had a positive experience with us. We look forward to serving you again soon. Your satisfaction is our top priority!
The front office person was very helpful, knowledgeable and professional. She helped me to figure out the size storage space that I would need.
Thanks so much for your positive star rating! We’re proud to offer a reliable and convenient self storage experience and appreciate you choosing AAAA Self Storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- personable staff11
- beautiful property8
- safe facility5
- accessible5
- storage unit rental3
- climate controlled units3
- unit size3
- military friendly2
- quiet facility2
- online renting2
What the company says about itself
Taken from AAAA Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Operator in Northeast Florida for more than 8 years. Scott is a graduate of Lanier Technica”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…he Nicholson Companies, Inc. on and off since 1995. Christie Nicholson serves as Vice-Pres”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…peace of mind. This provides you with 24/7 personal unit monitoring, instant activ”Raw text captured from the page, including any surrounding navigation.