Access Storage - Brantford
Self-storage facility in Brantford, Ontario
Google rating
4.9
Ratings counted
621
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
12 of the 621 ratings in Google’s published star breakdown for Access Storage - Brantford are one or two star.
Against other listings in Brantford
About the same as the middle of the 14 listings in Brantford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 581 | 93.6% | |
| 4 star | 22 | 3.5% | |
| 3 star | 6 | 1.0% | |
| 2 star | 1 | 0.2% | |
| 1 star | 11 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Storage - Brantford at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Storage - Brantford, counted by matching the words they used.
- Price rose after the quote1 · 100%
Counted across the 1 one and two star review we have read for Access Storage - Brantford. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolute nightmare experience. I only rented a unit for two months. First month,they randomly overcharged my card twice, Every time I asked, they just showed me a return receipt,but the money was NEVER actually credited back. …
Thank you for sharing your feedback with us. Our team is dedicated to working with our clients to find solutions that fit their needs. Our senior management team would like to learn more about your experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 25%
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for Access Storage - Brantford. A review can mention more than one thing.
In their own words
First things first, Tabitha has been wonderful! Friendly, pleasant, knowledgeable, and has been helpful in person and on the phone more than once. She totally makes the process easy. The storage facility is easy to access and very clean. We’re very satisfied with our decision to use Access Storage 🤗 …
Thank you, Audrey, for sharing your experience! Tabitha will be delighted to hear how helpful she has been. We're glad you find our facility easy to access and well-maintained, and that you’re happy with your choice to use Access Storage. We look forward to welcoming you back soon!
Access to an incredible experience. They were fast, efficient and very clean even upper management was cleaning the bathrooms so customers would have access to a continued clean environment. …
Thank you, Tammy, for sharing your wonderful experience with us. We're thrilled to hear that our team's efficiency and cleanliness made a positive impact during your visit. It's great to know you felt supported by our community, especially during such important life changes.
My experience at Access Storage was excellent from start to finish. The facility itself is clean, tidy, and well-maintained, which made me feel confident that my belongings would be safe and well cared for. Everything was organized and easy …
Thank you, Rain, for sharing your fantastic experience! We're thrilled that our well-maintained and secure facility met your expectations and that Lindsay made your visit memorable with her professionalism, friendliness, and great sense of humor.
⭐⭐⭐⭐⭐ Exceptional Service and Spotless Facility! I had a fantastic experience with this storage company from start to finish. I …
Thank you, Terry, for sharing your wonderful experience with us! We're thrilled to hear that Christian and Olivia provided you with such exceptional service and that you found our facility spotless and well-equipped.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff63
- clean space28
- storage locker12
- easy setup10
- safe storage9
- clean storage units6
- funny staff4
- dry storage3
- affordable pricing2
- easy to talk to staff2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory