Access Storage - Brantford Cedarland (Self-Serve)
Self-storage facility in Brantford, Ontario
Google rating
4.9
Ratings counted
381
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
4 of the 381 ratings in Google’s published star breakdown for Access Storage - Brantford Cedarland (Self-Serve) are one or two star.
Against other listings in Brantford
1.4 percentage points lower than the middle of the 14 listings in Brantford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 358 | 94.0% | |
| 4 star | 15 | 3.9% | |
| 3 star | 4 | 1.0% | |
| 2 star | 2 | 0.5% | |
| 1 star | 2 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Storage - Brantford Cedarland (Self-Serve) at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Storage - Brantford Cedarland (Self-Serve), counted by matching the words they used.
- Crew conduct1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Access Storage - Brantford Cedarland (Self-Serve). A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After 11 attempts to have regional manager return my phone calls or emails after a shady experience with your Park road location. Still no response! Clearly there are big restructurings happening as told by your staff. Your electronic payment system down for days. Poor management Your store managers have no decision making authority and limited abilities within (title) of manager. I don’t believe any fault of their own. Due to the shadiness, and unethical mismanagement I moved from your facility.
Thank you for taking the time to leave us a review! We are pleased to be servicing your storage needs. If there is anything else we can do to assist you, please do not hesitate to let out team know. We're here to help!
Tabitha is one of the front desk workers and she is extremely rude and unprofessional. She clearly had no customer service experience
Hello Alexandra F. Thank you for taking a moment to write a review. The experience of our clients is very important to us. Your feedback has been sent to upper management for further investigation.
We were using store and save for over two years with no problems. We paid extra $5 a month for 24 hour access because we stored our expensive Shelby Mustang. Recently there were issues with the key pads not working and the gate was stuck …
Hello Karen. Thank you for your feedback. Your review has been sent to upper management for further investigation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 50%
- Worked hard and fast2 · 13%
Counted across the 16 four and five star reviews we have read for Access Storage - Brantford Cedarland (Self-Serve). A review can mention more than one thing.
In their own words
Great experience with Access Storage. The facility is clean, secure, and very well maintained. The staff were friendly… Ede is always a pleasure! Very helpful, kind and she made the whole process of renting a unit quick and easy. We appreciated how straightforward everything was and felt confident that our belongings were safe. The exit process was amazing as well- we only paid for time used and didn’t incur any fees upon leaving.
Thank you, Mark, for sharing your wonderful experience with us. We're delighted to hear that you found our facility secure and well-maintained, and that Ede made the rental process smooth and enjoyable for you. It's great to know that our … More
Much better experience. Long time client that has had massive issues. Still displeased that the office is mothballed yet manager Ede is attentive as always. Honestly the level of maintence went down after the office closure yet Ede (and Pierre) have single-handedly been trying to revive the location by sheer force of will. Real reason why anyone including myself stay is because of manager Ede. Exemplary, world class customer service. Quite simply she is the definition of professional customer service.
Thank you, Burt, for sharing your experience and for being a long-time client. We're grateful to hear how much Ede and Pierre's dedication has positively impacted your experience at our facility. Your feedback about the office closure and … More
**update. The snow issue has been addressed and resolved! Thank you so much!! During the winter months a snow bank was built up directly in front of my unit making it difficult to access my belongings. I notified management of this and it was not addressed. My husband also had to shovel a pathway to our unit to access our stuff on several occasions. Needless to say we have now switched to a different location for our storage needs
Thank you, Shelby, for sharing your updated experience with us! We're thrilled to hear that we were able to address your concerns and resolve the issue. We appreciate your feedback and hope to welcome you back soon!
Had a wonderful experience with Ede. She made the process quick, easy and painless for a first timer. Highly recommend this place just for her customer service
Thank you, Angie, for sharing your experience! We're thrilled to hear that Ede made your first-time visit smooth and enjoyable. Your recommendation means a lot to us, and we're glad to have been able to assist you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean units20
- welcoming atmosphere11
- friendly team7
- friendly office5
- packing supplies4
- dedicated staff3
- competitive pricing3
- seamless experience3
- moving process2
- flexible hours2