Access Storage - Brantford Lynden Road
Self-storage facility in Brantford, Ontario
Google rating
4.8
Ratings counted
283
Are 1 or 2 star
2.8%Around typical
The rating breakdown
8 of the 283 ratings in Google’s published star breakdown for Access Storage - Brantford Lynden Road are one or two star.
Against other listings in Brantford
About the same as the middle of the 14 listings in Brantford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 255 | 90.1% | |
| 4 star | 14 | 4.9% | |
| 3 star | 6 | 2.1% | |
| 2 star | 1 | 0.4% | |
| 1 star | 7 | 2.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Storage - Brantford Lynden Road at 2.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Storage - Brantford Lynden Road, counted by matching the words they used.
- Claim or refund went nowhere1 · 17%
Counted across the 6 one and two star reviews we have read for Access Storage - Brantford Lynden Road. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Upon realizing that the storage locker we rented from Vaultra was inadequate for our needs, we requested a refund. we were assured we would have our refund by the end of the day. It has been 2 frustrating months and many useless phone calls and still no refund. Every single time we called we were told action would be taken right away. How incompetent and crooked must this business be if they cant issue a simple refund? 2 months and absolutely nothing.
I reserved storage here. I went in a few days before to check that it was still being held. They dropped the reservation. I ended up going elsewhere. I was given very poor service and an arrogant attitude. Very poor attitude.
We reserved a spot to store our Motorcoach over the summer starting today - when we arrived they had us on the system but gave our spot away and couldn’t accommodate us - wow - some bad business practices here !
Do not trust the unit price you agree to move in with because they just keep raising their rates up after you’re all moved in. This place is a SCAM! Shop around!! Awful business practice!!!
I have worked in this area for over twenty years and drive by your facility every day.Over the years I have watched your place develop into a good looking storage facility. …
They were unwilling to honour the U-haul contract for vehicle return. Maybe they are great at storage, but the U-haul franchise is a mess.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 44%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Access Storage - Brantford Lynden Road. A review can mention more than one thing.
In their own words
Ayriaanna at Access Storage was amazing! She helped me find the perfect unit at the best price and made the whole process quick and easy. The golf cart tour was a fun bonus—just hop in the cart and let her find the best option for you! Highly recommend her and Access Storage.
Thank you, Amardeep, for sharing your wonderful experience with us! We're thrilled to hear that Ayriaanna was able to assist you in finding the perfect unit and that you enjoyed the golf cart tour. Your recommendation means a lot to us.
Sign up was a breeze! The young lady we dealt with was super friendly and professional! Highly recommend!
Thank you, Evelyn, for sharing your wonderful feedback! We're thrilled to hear that the sign-up process was smooth and that our team member made a positive impression. Your recommendation means a lot to us. We hope to see you again soon!
Pierre Groulx, is a wonderful man. He helped me to get the right kind of unit for my need. He took me on the tour in 2 locations and worked hard to get me the best price and value. 5 star for his service, patience and hard work. Thank you so much.
Thank you for sharing your experience with Pierre. We're thrilled to hear he was able to assist you in finding the perfect unit and provide exceptional service. Your kind words about his dedication and patience mean a lot to us. We look forward to welcoming you back soon!
I had an exceptional experience at Dalkeith Access Storage all thanks Ede and her amazing personality from a clean locker to making sure I understood everything as I’ve never rented a storage locker before
Thank you, Megan, for sharing your exceptional experience with us. We're thrilled to hear that Ede made your first-time storage rental smooth and enjoyable. It's wonderful to know you appreciated the cleanliness and clarity provided. We look forward to welcoming you back soon!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting a unit22
- friendly atmosphere7
- clean storage units4
- moving supplies3
- finding a unit3
- last minute storage2
- dry unit2
- helpful site manager2
- easy to find lockers2