Accurate Piano Movers
Piano moving service in Stockton, California
Google rating
4.2
Ratings counted
18
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 18 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 77.8% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 5.6% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 16.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Accurate Piano Movers, counted by matching the words they used.
- Crew conduct1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for Accurate Piano Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Incompetent, arrogant, rude. The team ignored the instructions on the order form. They handled my piano like a cheap sofa. Tried to put the piano on the end on top of a crude, dirty wooden dolly, fine polish against rough wood with no padding whatsoever. My objections were met with belligerence and threats to take the piano back to the warehouse. The lead man refused to put on a mask. P.S.: I saw all the good reviews of this company. I gather these reviewers were luckier than me and dealt with a different crew.
This place was recommended to me by several neighbors but I don’t recommend based off of my experience. I called several times with no response. Then I finally received a response by text saying “what do you need”. I responded with a description of the piano I need moved. No response ever.
The only reason I had to deal with these guys in the first place was because the piano store used them to deliver the piano. We had just bought this house and hadn’t even moved in yet. When the store asked me how many steps there were, I said I wasn’t sure and that I’d check. The salesman told me not to worry, he’d put 10 down for now and adjust it later. Fast forward to delivery day, this company was unprofessional from beginning to end. They “forgot” about the original delivery date and made me reschedule.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 46%
- Careful with belongings4 · 31%
- Professional and courteous4 · 31%
- Turned up when they said2 · 15%
- Kept in touch2 · 15%
- Price matched the quote1 · 8%
Counted across the 13 four and five star reviews we have read for Accurate Piano Movers. A review can mention more than one thing.
In their own words
Accurate Piano Movers delivered an upright piano for me this week. The move was perfect. I bought the piano from a private party in Los Altos and it was delivered in Napa. The moving crew was careful and methodical. It was ver enjoyable watching them as they knew every angle and trick to handling a piano - tilting this way and that, navigating stairs, and just being careful with my floors - always using padding and smarts. The quote came quickly by text and was lower than three other local movers.
Thank you for calling Accurate Piano Movers. It was a pleasure to meet you and your family. Thank you for giving us the opportunity to work with you. Have a blessed day.
I contacted Vidal at Accurate Piano Movers based on a reference from a local piano company. Please note that I just had another piano mover completely flake and was a no show. Vidal quoted a reasonable price and time frame. Follow up included a call with a specific pickup time. The team was on time, quickly and efficiently handled the move from one residence to another in remarkable time. Not a scratch ! I highly recommend APM with Vidal and his team !
Thanks for the great review. And thank you for trusting your treasure in our hands. Have a blessed day.
Excellent service. We used them recently to pick an upright Yamaha piano from San Jose and deliver to Redwood City. Luis, the point person, was super communicative and transparent throughout, with constant updates via text. Very quick, efficient, and friendly, and was the most competitive on price, relative to others we looked at. They did a great job of putting up blankets, etc. to protect the walls when dropping off the piano.
Luis and his father did an AMAZING job moving my piano from San Ramon CA to San Diego CA. On August 14th 2018, the day that my piano was scheduled for delivery there was an emergency on my unit where the plumbing busted and my unit was completely flooded. Luis was unable to complete the job as my unit was inhabitable. It took nearly a month to do the renovation. Accurate Piano Movers held on to my piano and kept it safe until my place was ready. This is the most AWESOME customer service I have ever experienced.
Thanks.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- text2
- friendliness2
- efficiency2
- communication2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.careviews