Arco's Self Storage - Stockton
Self-storage facility in Stockton, California
Google rating
4.8
Ratings counted
288
Are 1 or 2 star
3.5%Around typical
The rating breakdown
10 of the 288 ratings in Google’s published star breakdown for Arco's Self Storage - Stockton are one or two star.
Against other listings in Stockton
About the same as the middle of the 15 listings in Stockton we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 259 | 89.9% | |
| 4 star | 14 | 4.9% | |
| 3 star | 5 | 1.7% | |
| 2 star | 5 | 1.7% | |
| 1 star | 5 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Arco's Self Storage - Stockton at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Arco's Self Storage - Stockton, counted by matching the words they used.
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Arco's Self Storage - Stockton. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It was a awful experience I will never ever use them again neither should you. My husband and I stored our boat there. My husband passed away so I wanted to take the boat out which was in my name and stop the auto pay which came out of my checking account not his. Jenny told it would be fine to do so. Then I got a call from Cathy from corporate asking me if there was a Will!!! Or was there a Probate!! I told her are you serious are you trying to keep my boat from me it is in my name!!
Hi Genivieve, We are sorry for your loss. When a tenant passes away we are required by the State of California to follow the guidelines that they have provided. One of these guidelines is to verify the death (death certificate) and to determine how we as a company must proceed.
If you pre pay for a whole year they will come right after and give you a increase for more money immediately. Mind you other places not far from here are covered RV spaces with electric for way less. Management has no management skills Jennifer is supper hostile and unprofessional it was a pain to get a very large amount refunded a manager had to step in to do it. The gentleman that also works there is nice and more understanding thus the two stars
Hi Lizbete, thank you for taking the time to share your feedback. We’d like to provide some clarification. When you prepaid for the year on February 6, your rent adjustment had already been entered into our system.
They were great when we first got our space, but 2 days before the end of the month they called and said that we had to move. They were going to be installing portable storage units to expand and it was very inconvenient and stressful running around trying to find another place even though we had to work.
Sheryl, as we take customer service very seriously, I wanted to look into the details of your rental and see what happened. Unfortunately I do not have any rentals under your name at our facility. Can you please provide more details so that we can find you in our customer base. Thank you
ILLEGAL LIEN SALE! Worst experience ever. Sold my property without giving me notice, refused my legal opposition to the sale, and stopped taking my calls. Awful awful people. ILLEGAL LIEN SALE!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous64 · 27%
- Worked hard and fast12 · 5%
- Kept in touch4 · 2%
- Price matched the quote3 · 1%
- Turned up when they said2 · <1%
- Careful with belongings1 · <1%
Counted across the 238 four and five star reviews we have read for Arco's Self Storage - Stockton. A review can mention more than one thing.
In their own words
Excellent! Customer Service, Facility and Units! Clean and Reasonable for the space needed. I use both Stockton and Manteca storage units which I would recommend. Unfortunately, we had a death in the family and needed the additional space to keep our mother's belongings safe until we could sort out through the items. After visiting 2 other storage facilities, Arco's was the most that we felt at ease and comfortable to finalize our decision.
Thank you so much for your kind words! We are so sorry for your loss. We hope we have made things a bit easier with our services.
Jessica on the phone was very nice and knowledgeable. She sent me maps and pictures of storage unit locations so I had a better idea of what I really wanted in a storage unit. Made the reservation with Jessica on the phone and met Jules on site. The main building areas are really clean. Everything is well marked and accessible. Jules is absolutely adorable- her kind smile made it easy for me to feel welcomed. She showed me the 2 units I was interested in and I made my decision.
I can't begin to thank Arco storage enough. We decided to rent a unit here because we got our unit compromised over at Storage king 3x! From beginning to end, our move to Arco storage has been perfect and very convenient. Shout out to storage manager, Jenny ... who helped our transition as smooth as possible. She gave us comfort, ease and reassurance that our stuff was protected and in good hands. The only downfall to our moving journey is that we didn't rent with Arcos sooner...
We’re so happy to hear you had a great experience at our Stockton location, Christina! Your review made our day! Our whole team works very hard to keep our customers happy, and thanks to amazing customers like you, we love what we do! Thanks again and have a great day!
I was previously renting a spot in Lodi and the company was recently purchased by a national chain; needless to say, they significantly raised the rental fee for my trailer with another increase scheduled for September 2026. I contacted Arco's Self Storage and spoke with Ahmed who was fantastic! He was professional, courteous and assisted me in securing a spot for my trailer at a very reasonable price. Looking forward to moving my trailer to it's new "storage home" very very soon! Thank you!!!
Thank you so much for the 5-star review, Alonzo. We really appreciate you sharing your experience with us. We’re glad you reached out and that Ahmed was able to help you secure a trailer spot at a price that works for you. He’ll be happy to know his professionalism and care made a difference.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- secure facility6
- front office staff6
- clean storage4
- boat space3
- gated access2
- boat storage2
- immediate storage2
- replacement key2
- extended hours2
- clean building2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- yelp.careviews
- birdeye.comreviews