Ace Moving & Storage
Google rating
4.7
Ratings counted
400
Are 1 or 2 star
7.5%Above typical
The rating breakdown
30 of the 400 ratings in Google’s published star breakdown for Ace Moving & Storage are one or two star.
Against other listings in Roanoke
4.9 percentage points higher than the middle of the 18 listings in Roanoke we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 350 | 87.5% | |
| 4 star | 16 | 4.0% | |
| 3 star | 4 | 1.0% | |
| 2 star | 5 | 1.3% | |
| 1 star | 25 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ace Moving & Storage at 7.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ace Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Ace Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 100%
- Careful with belongings2 · 50%
- Professional and courteous2 · 50%
Counted across the 4 four and five star reviews we have read for Ace Moving & Storage. A review can mention more than one thing.
In their own words
We worked with Trace in sales and recieved a very affordable quote. When we prepped for the moving crew I realized I had underestimated the amount of packing needed - by a LOT! The crew came and the team lead Malik quickly assessed the situation. Within 30 minutes another crew member and additional supplies were there! And, the General Manager showed up to politely explain that there would be some additional charges, which I fully expected.
My husband and I recently moved locally and we were very pleased with the whole moving process with Ace Moving. The workers were courteous and efficient, and the price was very reasonable. We highly recommend them. What a great group! Bob and Libbie Colia
Josh quoted a very affordable price at last minute. The movers were amazing and super hard working…taking care of your valuables and being extraordinarily efficient. Though moving is never fun, Josh and crew made the process so easy! Thank you!
Impressed with the care the guys that moved us took in protecting our furniture. Although it was a small move for them they were quick, they did not milk the clock. Mikey and Ryan, sorry I forgot the third gentleman were very efficient. …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers39
- courteous staff37
- reasonable cost20
- piano moving17
- polite movers14
- unloading speed7
- responsive team5
- short distance move4
- dishware moving2
- last minute move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory