Adams Moving Company
Mover in New Haven, Connecticut
Google rating
4.9
Ratings counted
295
Are 1 or 2 star
1.7%Unusually few
The rating breakdown
5 of the 295 ratings in Google’s published star breakdown for Adams Moving Company are one or two star.
Against other listings in New Haven
3.8 percentage points lower than the middle of the 14 listings in New Haven we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 290 | 98.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Adams Moving Company at 1.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Adams Moving Company, counted by matching the words they used.
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for Adams Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I recently used Adam's Moving Company for my relocation, and I must say I'm thoroughly disappointed. Not only were they overpriced, but the movers were also incredibly rude and careless. They handled my belongings with no regard, and their lack of professionalism was astounding. Save yourself the headache and choose a different company for your move.
Hmm this seems to be a review from a bot or a competitor of ours.
I WONT SAY HORRIBLE CO BECAUSE NEVER WAS ABLE TO USE THEM BUT WAS IN CONTACT WITH OWNER FOR A MONTH SAID HE CAN MOVE 5 PIECES OF FURNITURE FOR ME AND DUMP THEM, KEPT BLOWING ME OFF EVERY TIME I CALLED OR EMAILED, QOUTED ME 160 HR NEVER SAID THERE WAS A MINIMUM HRS , A DEPOSIT OR FEE TO DUMP, FINALLY GOT IN TOUCH TODAY QOUTED 570 WHICH IS RIDICULOUS IN WHICH I NEEDED TO GET FURNITURE OUT BY TODAY NOW I'M GOING TO BE CHARGED FOR NOT GET RID OF STUFF AND ALL HE SAID WAS SORRY BAD BUSINESS SORRY AND I HATED TO WRITE…
Hi Laurabelle, I am sorry you had such a bad experience with my company. I was the one you were talking to on the phone and emailing and you did not give me many details about … More
The positive reviews for this company have to be fake. They have been impossible to get a hold of. Told us they were going to be here yesterday and just blatantly didn’t show up. No one told us what was going on. We just finally got a hold …
Hi Emily, you posted your review to the wrong company. This is Adams Moving Company in Branford, CT. Can you please remove your review?
Contacted Adams moving about moving a safe I was going to purchase to see if they would be able to accommodate, spoke to who I’m assuming was the owner, said he could do it, agreed on a price and tentative date during the week. Purchased …
Hi Mickbig06, Sorry for the bad experience you had with contacting us and trying to schedule a move. Our norm is to get back to people in a timely fashion and we are very dependable and have shown up to 100% of our scheduled moves since the birth of this company.
The owner seemed nice when booking but then I had a horrible experience and his response was like it was a totally different person. This is the most unprofessional company I've ever dealt with. Stay far away.
Hi Jonas, I believe you put this review on the wrong company. Please double check and remove your review as our reputation is very important to us. We are Adams Moving Company LLC in Branford, CT. We do not have any record of doing any work for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 60%
- Turned up when they said5 · 25%
- Worked hard and fast5 · 25%
- Kept in touch4 · 20%
- Careful with belongings1 · 5%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for Adams Moving Company. A review can mention more than one thing.
In their own words
Had my first experience with Adams Moving Company yesterday. We needed some furniture and boxes picked up at one location and delivered to another. At the delivery location, we needed a bunch of furniture removed and donated to Goodwill. Our crew, David and Nick, showed up within the time we were promised and texted when they were on the way. They were both so friendly, competent, and efficient - a true joy to work with. Both parts of the move went smoothly with no issues.
Corey, thank you for sharing such a detailed review. It’s great to hear your first experience with us went smoothly from start to finish. David and Nick will be glad to know their timing, communication, and the way they handled both the … More
The team from Adam’s Moving Company did and excellent and highly professional job. Christian and Justin packed everything with great care and attention on the first day of the move. On the second day, they were joined by Angel and Damian, who helped finish packing before the whole team very patiently and thoughtfully moved everything into my new apartment. They were punctual, very organized, and a pleasure to work with. Many thanks!
Nick and Dave worked diligently together. All my furniture was delivered intact with no damage and none of my china or glass were broken. Adam was easy to work with from the beginning. Highly recommend
Julie, thank you for sharing this. Nick and Dave will be glad to know their care and attention made the difference for you. Delivering furniture and fragile pieces intact is something they take seriously, and it’s great to hear everything … More
Outstanding service, fair price. Professional and courteous. Highly recommend this company.
John, thank you for the great feedback. I’m glad to hear you felt the service was outstanding and the pricing fair, and that the team carried themselves with the professionalism and courtesy you expected. We truly appreciate the recommendation.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff39
- fair pricing27
- friendly movers18
- efficient crew9
- quick move8
- local move4
- short notice availability3
- long-distance moving3
- fantastic movers3
- reasonable estimate2
What the company says about itself
Taken from Adams Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…that's the kind of company we are. Fully Insured & BBB Accredited Your belongings are pr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Moving Company is a Connecticut-based, family-owned and operated business. Whether you're r”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…of company we are. Fully Insured & BBB Accredited Your belongings are protected. We're fu”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…in Branford and the surrounding area. Since 2021, we have built a track record of more t”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…straightforward booking process. Get a Free Quote Get ready with our expert packing servi”Raw text captured from the page, including any surrounding navigation.