Hands On Moving
Moving and storage service in New Haven, Connecticut
Google rating
4.3
Ratings counted
201
Are 1 or 2 star
16.9%Well above typical
The rating breakdown
34 of the 201 ratings in Google’s published star breakdown for Hands On Moving are one or two star.
Against other listings in New Haven
11.5 percentage points higher than the middle of the 14 listings in New Haven we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 162 | 80.6% | |
| 4 star | 3 | 1.5% | |
| 3 star | 2 | 1.0% | |
| 2 star | 3 | 1.5% | |
| 1 star | 31 | 15.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Hands On Moving at 16.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Hands On Moving, counted by matching the words they used.
- Damage to belongings6 · 60%
- Items missing or never delivered2 · 20%
- Late, delayed or a no-show1 · 10%
- Belongings withheld over payment1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for Hands On Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not recommend! They showed up late. We’re disorganized for packing and moving. Staff were swearing and being unprofessional. They broke a table, scratched furniture, packed items that broke in boxes… and, after submitting claims (twice), …
This is the worst experience with a company that I’ve had in my life. I hired Hands on Moving for partial packing, moving, and storage services. They “lost” my most expensive valuables, including large items such as a flat panel TV, computer, and printer that are not easy to “lose.” Overall, they “lost” several dozen of my items, totaling more than $3000 in value. On top of that, many of my furniture items were delivered damaged, and several of my glass and ceramic items had shattered.
I am not sure where these good reviews are coming from, but if you are offered Jayuan as your team leader please look elsewhere. Ended up booking a different moving company to specifically get my stuff out of their warehouse where they just mix your stuff up with everyone else’s. To say that they have “storage” is a joke. The new moving company asked me what was up with these people from Hands On. 1. They accidentally double booked me. Innocent enough.
If I could give zero starts I would, but unfortunately that is not an option. Avoid this moving company at all costs. I asked several times for a TV box, didn't bring one, they tried saying I didn't ask for one even though it was documented. This resulted in them breaking our nearly $3k TV (1 year old) and won't do anything about it. They put an ivory fabric bed into a filthy moving truck without wrapping it - turned black, and they damaged our wooden dresser as it wasn't wrapped properly either.
We had a month between moving out of one house and into another so we also needed to use Hands On storage service. BIG mistake! They lost many of our belongings, which of course we didn’t realize until we were all unpacked a few weeks later. It was their job to keep our things together and safe for the time they were in storage and they did not do so! It was a nightmare for months trying to get them to find our stuff.
We are sorry you had a negative experience with our moving services. We take all feedback seriously and are committed to improving our services. During your claim process, we had a delayed response once we offered a refund based on your … More
Do not use these movers. I have moved multiple times over the last several years and have never had such a terrible experience. I had movers move and store my belongings and the items were not treated with care and thoughtfulness. Most shockingly no one at the company apologized for the damages until I mentioned the lack of concern was disheartening.
Dear Isabel, After reading your review, we are a little confused. We have apologized for your … More
NOT A REAL MOVING COMPANY!!!! Do not use this company. They've likley paid for their reviews. They are without a doubt the worst company I've ever used. They are not proffessional movers. They broke a $30000 tv, they damaged $2500 worth of furniture by removing and stacking drawers wothoput wrapping. They ruined a $2800 bed frame by not wrapping it and getting it filthy, they then failed to rebuild it properly and it broke.
This company is very hard to get in touch with. If you have any follow up on your move, it will be extremely hard to reach someone who can help. Also, be sure to check the travel time on your final invoice as well as the start time. Both of mine were incorrect, since I was double billed for the travel time, and the moving crew moved up the start time by at least 15 minutes. I would go with Adams Brothers in the future.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 44%
- Professional and courteous4 · 44%
- Turned up when they said1 · 11%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Hands On Moving. A review can mention more than one thing.
In their own words
Our movers in CT were awesome! Very efficient in their work and friendly as well. Communication with management made everything incredibly easy; I was able to move my appointments multiple times and our movers even showed up early! Can't recommend these guys enough!
I had a great experience with Hands on Moving! I booked them for loading help. Scheduling was super easy and they were available on relatively short notice (same week). The ability to add inventory to your move made the estimate very fair. The website was very easy to work with. On the day of, the movers called and asked if I was available for them to come earlier than the scheduled time which was appreciated. They arrived with a great attitude and listened to my concerns.
I can’t say enough about Hands On Moving as I was in need of moving help for a short distance and Aaron & his team were absolutely wonderful from start to finish. They took a lot of the stress of my situation away which helped me immensely. I will not hesitate to contact them again. Thank you so much ☺️!!
I see a lot of mixed reviews on here, which is quite surprising to me. This was by far the most pleasant moving experience I've ever had. The movers were timely, charismatic, and orderly. The price was also reasonable in my opinion. Definitely recommend!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers18
- efficient movers10
- pleasant staff8
- quick move6
- seamless process3
- junk removal3
- flexible scheduling3
- furniture moving3
- efficient loading2
- patient movers2
What the company says about itself
Taken from Hands On Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“DAY SERVICE NO HIDDEN FEES COST SAVINGS GUARANTEED FAST AND EFFICIENT MOVERS ON TIME EVERY”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…erstand your moving goals and provide a free estimate designed around your budget. 2 Scheduli”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory