Affordable Moving
Google rating
4.1
Ratings counted
143
Are 1 or 2 star
20.3%Well above typical
The rating breakdown
29 of the 143 ratings in Google’s published star breakdown for Affordable Moving are one or two star.
Against other listings in Wichita
17.9 percentage points higher than the middle of the 15 listings in Wichita we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 104 | 72.7% | |
| 4 star | 8 | 5.6% | |
| 3 star | 2 | 1.4% | |
| 2 star | 2 | 1.4% | |
| 1 star | 27 | 18.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Affordable Moving at 20.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Affordable Moving, counted by matching the words they used.
- Damage to belongings7 · 27%
- Items missing or never delivered3 · 12%
- Late, delayed or a no-show3 · 12%
- Crew conduct3 · 12%
- Price rose after the quote2 · 8%
- Stopped responding2 · 8%
Counted across the 26 one and two star reviews we have read for Affordable Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience ever. They started 3 hours late they took numerous breaks only had about an hours worth of moving that took them 4 hours to do I had my friends come over and we helped them move the bags because they were so slow. Them they ruined 2 pieces of my furniture and refuse to call me so I can make a claim. DO NOT ISE THESE PEOPLE!!!
Hi Kristi, I am sorry you have had a bad experience. We were an hour late due to a crew member having a personal issue that caused him to be late, I show we were an hour late the window was for us to arrive between 8am-10am we arrived at 11am and we are very sorry for that!
This guy is the worst to deal with and is not a fair person. DO NOT HIRE HIM!!! Way over charged an individual for the price included set up fees and then refused to set it up without even looking at the property first taking the job. Then, doesn't even credit the client for not setting everything up!!! Rude and unprofessional!!!
I would not use this company. I was told they would call me between 8am-10am for an out of town move. My wife left at 6am to go to the house we were moving in. They never called. I called at 10:30am and the said they were running late. Then noon rolls around and still no call. I called them back and they said actually I was never scheduled. So I guess they just lied the first time. They said they could move me Monday but I had to be out of the house by Sunday.
We sincerely apologize for the miscommunication regarding your move. We had your move originally scheduled for the previous month and at some point that move was rescheduled but not put into our system.
Dropped and broke desk. Our biggest complaint was the charges we weren’t aware of because we never recieved an invoice. Came as a surprise and we felt it was shady. Final problem was a stolen weapon that we filed a theft report with the police and c/o to management and weapon was returned to us by the mover!
Absolute worst experience. I don’t like to take the time to write a negative review simply because I understand things happen, and businesses like anybody else have bad days too BUT this was insanely ridiculous from start to finish! I scheduled a move two weeks ago for yesterday August 19 between 9-11 am with Bria (she was great). The day of the move at around 10 am I called to follow up, no one had reached out to me with ETA, I had no idea if they were still coming it was after 10 am.
I must say I had the worst movers ever. They sent me a new guy and a small female . i was very skeptical when I seen them but I gave them the benefit of the doubt. They damaged my couch, they scratched up my furniture, they broke my bed frame, they damage my Head/footboard , scratched up my closet and walls. They almost broke my washer trying to force it into the laundry room I had to call somebody over to come take the door down for them so they could get it in there...
We are sorry that you did not have a great experience. Yes, we were out of town however we did pause on our family vacation to handle this situation. I actually talked to you personally multiple times while out of town and discussed all of your concerns...
My grandparents hired this company to load their heavy items on to a trailer that was provided. The men were supposed to be here by 8am. My husband came and moved bigger items from downstairs, to make it easier on the men. They called 10 minutes after 8 saying they may not show because one man called in! Yes it's raining, but they were going to get paid! They showed just before 9am. Kind of clueless. They did unnecessary things. Basically took the whole refrigerator apart when all that was need was the handles.
I booked services for Affordable Moving to move my 2bdrm house. It was slated to start between 9am-11am. The movers arrived at 12:37pm saying there were truck issues. There was very poor communication all morning. Strike 1. The movers accidentally got rust on my couch from the outdoor furniture. It permanently stained the couch and headboard. They would not provide reimbursement for cleaning services. There were also black stains on other furniture because the truck was so dirty. Strike 2.
Thank you for posting a review and we're sorry to hear that your experience was not up to standards. As much as we try to prepare for all situations, unforeseen things do happen and can be stressful during the moving process. We appreciate your feedback as it helps us to do better.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous54 · 55%
- Worked hard and fast43 · 43%
- Careful with belongings19 · 19%
- Turned up when they said18 · 18%
- Price matched the quote2 · 2%
- Kept in touch2 · 2%
Counted across the 99 four and five star reviews we have read for Affordable Moving. A review can mention more than one thing.
In their own words
I've used them twice now - once for myself and once for someone I work with. The movers are polite, efficient, and careful! Both times I've used their services I was very satisfied. I had great customer service over the phone, prompt email communication, and had no surprises when the bill came. I loved being able to get a written quote without having to give every detail of my life first!!! I definitely recommend using Affordable Moving and will use them again the future as necessary.
Let me just tell you how amazing Afforable Moving was for me and my family. We moved from Oklahoma to Kansas and we had to move all of our things into a storage unit until our house was ready to move in to. When we were finally ready to move in, we started moving a few boxes ourselves but soon realized that it was going to be a pretty tough job with just my husband and myself. I called Affordable Moving in hopes they would be able to help me that day and I spoke with Erika who was such a huge help.
Employees/Movers: Very prompt and polite! I was told the movers would arrive between 8am and 9am, the movers arrived at 7:58am the day after 4th of July, impressive (Hell I was still hungover I just knew they would arrive around 8:45am). I was blown away by that promptness, great job! Also, the two gentlemen that moved us where extremely efficient and was able to fit all my belongings in one trip.
I hardly ever write reviews, but I was really impressed with Affordable Moving. The guys showed up on time and were really personable and professional. I was thankful to the fact that the movers took the same care with some of our old, scratched furniture as they did with our brand new furniture sets. At one point, the guys were lifting our big dining hutch (this thing is HEAVY); once they got it lifted on the dolly, they heard some china pieces rattling around in one of the bottom drawers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fast movers3
- time management2
- reliable move2
- appliance moving2
- number of movers2
- quick2
- strong workers2
- short notice2
- scheduling2
What the company says about itself
Taken from Affordable Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“& long-distance. Fully bonded, insured & committed to customer satisfactio”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…services in Wichita, KS, and get a free quote! Book online, call us, or send a quick”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…locally & long-distance. Fully bonded, insured & committed to customer sa”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“, Affordable Moving Services in Wichita Since 2010 Trusted, family-owned movers serving Wi”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Services in Wichita Since 2010 Trusted, family-owned movers serving Wichita since 2010. We p”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- yelp.comreviews