American Movers
Google rating
4.9
Ratings counted
1,197
Are 1 or 2 star
2.3%Around typical
The rating breakdown
27 of the 1,197 ratings in Google’s published star breakdown for American Movers are one or two star.
Against other listings in Wichita
About the same as the middle of the 15 listings in Wichita we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,131 | 94.5% | |
| 4 star | 33 | 2.8% | |
| 3 star | 6 | 0.5% | |
| 2 star | 4 | 0.3% | |
| 1 star | 23 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Movers at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Movers, counted by matching the words they used.
- Damage to belongings12 · 55%
- Crew conduct5 · 23%
- Items missing or never delivered2 · 9%
- Price rose after the quote1 · 5%
- Belongings withheld over payment1 · 5%
- Claim or refund went nowhere1 · 5%
- Booked by one company, moved by another1 · 5%
Counted across the 22 one and two star reviews we have read for American Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I just recently moved on 7/7/23 and called American Movers to help with the move. When the movers got there they asked me to sign the papers and then asked me to show them around and show them what needed to be moved. They got done pretty fast and claimed they were gonna take it all in one trip I chuckled a bit cause I thought that sounded off. I stayed out of their way but that was obviously a huge mistake!!
Marriessa martinez, We're sorry about the experience you described in your review. We always stand behind our team and the respect we show each client that visits us. We want you to know this is not typical of our business and we will look into this further.
Brokers will give you an estimate, the price always increase once the movers arrive. The broker takes 1/3 and the movers will hold your stuff hostage until you pay them what they want. They will make you sign black documents before they load up and will increase the price once loaded. Don't use a broker, go directly to the van lines. Skip the middle man. This is a scam.
Melanie, we are an independent, local, family owned company who has operated in Wichita for 20 years. We are not a broker and do not work with brokers. I believe you have us mixed up with another American Movers on the East coast, Please call Jon at [phone removed] if I can help with anything, or…
This company operates dishonestly. We had one hard-working loader who was constantly slowed down by a lazy coworker, often distracted by his phone. The hardworking loader had to repeatedly ask him for help. When we provided feedback to the owner, John, he became defensive, dismissing our concerns by claiming no one had ever complained about his worker, implying our feedback was invalid. We were also expecting three loaders, but only two arrived.
Deborah, We value your feedback. I do care about each and every one of our customers. I personally came out and helped the crew move the hot tub. I did not charge you for extra labor, nor were you charged a hot tub fee. I gave you a discount on the men’s labor.
We moved on July 26th and our movers were great. We were over charged $20 per hour because the manager came up with something like "it's peak season and charges are up" his website does not state that and I have the screen shot to prove it. Neither does it say that they will keep our $50. The manager insisted that he told my husband about the charge and he did not. The right thing to do would have been refund my overage but he insisted we were told... bad business to not make it right.
We always clearly discuss the rates when booking the move. This was done with your husband and I have tried to contact him regarding this. He has not called me back.
Hired these guys and they broke some valuable antiques that can't be replaced. Never reimbursed me for all of the damages they caused, even though I left the owner multiple messages. Will never use them again.
Adam, I do not believe we ever moved you. I know you never left me a message. I believe you have us confused with someone else. Feel free to give me a call. Jon Garrelts
Not professional! Refuse to communicate! Don’t choose them! My husband and I were very disappointed! Two guys came, one of them looks like experienced, the other one is new hand. 1. Didn’t put those important furnitures first, so my shelf and solid wood dining table were piled up at the door, which affected the opening of the rolling door. What let us angry was we wanted to communicate with them and told them what’s important and they should be put first,But the experienced guy kept saying they’re professional.
I would have liked to speak with you about your concerns. Your name is not in our system, so I do not know what job this pertains to. Professional movers do not usually use those disposable plastic handles for one time use with shrink wrap. I’m sorry the handle broke.
I used American Movers Saturday 1/6/2024 for last minute help. The 2 guys-Chris and Chris who came were AMAZING! They took great care to ensure my belongings were packed safely for transport. They worked quickly and efficiently; I couldn’t recommend them any higher. ON THE OTHER HAND-the gentleman I spoke to when booking completely lied about the cost. I only needed help loading from a storage unit into a truck. I was quoted $80/hr for 2 guys and a $60 trip/service fee.
Jessica, I’m glad we were able to get you in last minute over the weekend. Our crews are top notch and always work hard for our customers. Our pricing is clearly provided on our website. I remember you asking about if we had a two hour minimum, like the others.
April 2023 we had American Movers move a washer / dryer from our basement to our new addition. I called and got it scheduled, paid with a CC, all good. On the day of the move two guys showed up who made me glad I did not have any copper wire or catalytic converters around. They decided to pick up and carry the washer and dryer up the stairs to the addition. Seems an ideal use case for an appliance dolly but hey, what do I know.
Nick Terry, We're sorry about the experience you described in your review. We always stand behind our team and the respect we show each client that visits us. We want you to know this is not typical of our business and we will look into this further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous186 · 59%
- Worked hard and fast141 · 45%
- Careful with belongings83 · 27%
- Turned up when they said61 · 19%
- Kept in touch22 · 7%
- Price matched the quote7 · 2%
Counted across the 313 four and five star reviews we have read for American Movers. A review can mention more than one thing.
In their own words
Highly recommend American Movers. They had a very competitive quote, and I felt very comfortable booking them after talking with the owner / manager Jon over the phone about my move. I thought mine was a little tricky, as I was moving out of a shared house into my own apartment. I prepped the best I could, packing boxes and moving them to the garage. However, there were still several items in several rooms that had to moved, and several items that had to stay. David and Kyle were great.
Jon and his team moved us from Kansas to Colorado. From my first interaction with Jon, I was impressed with his professionalism and his integrity. He was very up front about the capabilities of his team and the cost. Although his estimate was a little higher than the others we got, after speaking to him we had confidence that American Movers was the best choice. The team showed up on time, worked tirelessly for 7 hours straight, and the next day unloaded both trucks at our new home in Colorado.
Great service, great price, great employees. I called just a week before I had to move. I had been out of state for over a year and my household was all in storage. I finally found an apartment here in town, so I called a couple of moving companies for quotes, and this company was least expensive, and much friendlier on the phone than the other places.
Can not say enough good things about this Company. I was in need of a moving company because I’m moving across town. I was referred to American by a friend who had a great experience. I called and talked to the owner. He was very nice and gave me reasonable/accurate estimate. The appointment was for 8:30am and they showed up on time to the minute. Derek the crew chief was very professional, had a great handle on every aspect.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff288
- careful handling132
- courteous staff88
- efficient movers79
- careful with furniture26
- fast movers21
- piano moving15
- moving heavy items14
- polite crew8
- efficient loading6
What the company says about itself
Taken from American Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“AL AND COMMERCIAL MOVES NATIONWIDE With over 25 years of experience in the business, American”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…doing so since 2003. We are fully licensed and insured. We are a member of the Bet”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Debit Social Contact us now to get a free estimate Enter your full name: Enter your phone”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“25 years of experience. We're a local, family-owned and operated company that has been in b”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…since 2003. We are fully licensed and insured. We are a member of the Better Business”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…company that has been in business since 2003. We are accredited by the BBB, and we h”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…by the BBB, and we have received an A+ rating for over a decade. Call Us Today Our Mo”Raw text captured from the page, including any surrounding navigation.