Affordable Storage: Southland Blvd.
Self-storage facility in San Angelo, Texas
Google rating
4.9
Ratings counted
788
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
10 of the 788 ratings in Google’s published star breakdown for Affordable Storage: Southland Blvd. are one or two star.
Against other listings in San Angelo
1.1 percentage points lower than the middle of the 15 listings in San Angelo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 769 | 97.6% | |
| 4 star | 7 | 0.9% | |
| 3 star | 2 | 0.3% | |
| 2 star | 2 | 0.3% | |
| 1 star | 8 | 1.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Affordable Storage: Southland Blvd. at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Affordable Storage: Southland Blvd., counted by matching the words they used.
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Affordable Storage: Southland Blvd.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Very nice storage units, great customer service in the beginning; however, upon checking out of the storage unit we found that multiple boxes and some furniture had gotten wet from some recent heavy rain that we received in the area. Those things happen and I wasn’t upset about it, I went to the office and they were on top of it, took pictures and acted as if they would take care of it.
They will double the price after the first month and continue to raise prices. They will not work with anyone on late fees. Even when they are unavoidable. Look elsewhere.
Hunter, Upon reviewing your account, we would like to provide some clarification regarding your concerns. When you first rented with us, we were pleased to offer you a special rate for the initial three months.
Rotten place to rent a unit! Don’t go there! Very unprofessional staff. They lock people in, give out information about other customers, not good. Stay away..
John, We apologize for your unfortunate experience, however, it appears that you are … More
Don't rent here. Even if you pay on time and the card gets declined. They automatically charge you a late fee and won't take it off. Even if you still pay it on time the same day. If the computer denies it once that's all they need to charge you extra.
Elaine, Thank you for taking the time to share your feedback. We understand how … More
I don't want to even give one star. Very disappointed. We came into rent a unit for my mom after my dad dad and she had to close their shop. We were quoted one price for a 10 × 20. We happened to look at our bank account last month and the …
Carissa, Upon further examination of your account, we believe it's essential to provide some clarification regarding your review. To start, when you initially rented from us, we had a promotional special in place for 2 months, which allowed us to offer you a fantastic rate of $123 per month.
I have come to the conclusion that I will never rent here again, and I’ll make sure my family and friends don’t either. Make sure you read the fine print. This company will take you for all they can financially. They charge me a late fee of …
Thank you for the five-star review of Affordable Storage. We love that you enjoyed your experience but, even more, that you recognized our hardworking staff. We are always here to solve your storage needs, either by phone, online or in person, we will always get you taken care of.
Just rented this last week. I was quoted one price online and when I got there it was a mess and got a different price. Unit size I reserved online was not available. Of course they didnt tell me on the phone after inquiring online about …
Advertising on the site is skeevy. They want way too much for what they offer. It's not really affordable at all. Gave it a star for fairly friendly salesmen, but all in all, there are places that are just as good for twice as less. …
Dove, I’m sorry to hear about your unfortunate experience. As a company we appreciate your feedback, although I do want to take a chance to comment on your review. Having our advertising be referred to as “skeevy” is not something we take lightly.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 22%
- Price matched the quote1 · 6%
- Worked hard and fast1 · 6%
Counted across the 18 four and five star reviews we have read for Affordable Storage: Southland Blvd.. A review can mention more than one thing.
In their own words
Very easy and smooth process. Answered all my questions professionally and with no hassle. Got myself a good rate.
Thank you, Matthew! We’re glad we could make the process smooth and hassle-free while providing answers to all your questions. We appreciate your review and are happy you found a great rate!
Had so much fun ! Super easy simple process ! I get to ride around in a cart so no walking in this heat ! :) and so so affordable storage unit for a great amount of space ! If I ever need again in the future I will come back to this place ! And I hope there are other locations in other cities because they will for sure have my business ! Thank you to affordable storage and staff :)
Tina, thank you for sharing your experience! We’re really glad the process felt easy and that you got to stay cool cruising around in the golf cart instead of walking in that heat. Even better to hear you’re happy with the space and … More
Love Affordable Storage! I have used them a couple of times. Justin is so accommodating and pleasure to do business with. I feel 100% comfortable keeping my items stored here and never mind how clean it is!!!
Thank you, Corina! We’re so glad you’ve had great experiences with us and feel comfortable storing your items here. We appreciate your kind words about Justin and your continued trust in our facility!
Their customer service makes working and getting a unit with them so stress free and easy. Their place is secure and the climate controlled storage has always been so well maintained and air conditioned.
Thank you, Mikayla! We’re so glad you’ve had a stress-free and easy experience and that you’re happy with the security and climate-controlled units. We really appreciate your feedback!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy rental process14
- affordable storage13
- secure storage10
- online paperwork5
- free trailer5
- quick setup5
- secured facility3
- short notice availability2
- last minute storage2
- climate controlled units2
What the company says about itself
Taken from Affordable Storage: Southland Blvd.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…operator with 9 locations across Texas. Since 1992, we have provided Texans with the best”Raw text captured from the page, including any surrounding navigation.