Storage Rentals of America
Self-storage facility in San Angelo, Texas
Google rating
4.5
Ratings counted
170
Are 1 or 2 star
10.0%Above typical
The rating breakdown
17 of the 170 ratings in Google’s published star breakdown for Storage Rentals of America are one or two star.
Against other listings in San Angelo
7.7 percentage points higher than the middle of the 15 listings in San Angelo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 139 | 81.8% | |
| 4 star | 10 | 5.9% | |
| 3 star | 4 | 2.4% | |
| 2 star | 5 | 2.9% | |
| 1 star | 12 | 7.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Rentals of America at 10.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Rentals of America, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Storage Rentals of America. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My unit was broken into twice within three months. This is not a secure facility. There is are no cameras throughout most of the property. I would not recommend this company.
Hello Ahna. We’re sorry to hear that you’ve had a negative experience with us. We are currently investigating your claim. Please call ([phone removed] so we can follow up with you regarding this matter. Thank you. *Alison
Booked a storage unit via 3rd party on a Saturday evening for Sunday move in. Upon arriving nothing was the same as proposed by customer service. Was not a secured premise, and storage unit had a lock instead of a removable tag. I'm glad I arrived prior to check out the unit, because I had rented a UHaul and was on a tight time constraint. When contacted customer service they reached out to the mgr only to leave a message. I could not wait for a return call and requested my money to be refunded.
Hello Raven. We're very disappointed that you had a less than perfect experience with us. We would appreciate the chance to turn your experience around. Please email us at [email removed] with the account name so we can look into this further. Thank you for leaving feedback for us. *Alison
Absolutely horrible! Nobody was on site or in office and wouldn’t be for another week. Couldn’t get into my storage that i rented. Had a trailer full of stuff. Had to transfer to another unit and in the end ended up paying more money! All in all horrible experience.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to arrive with a trailer full of belongings and encounter difficulties accessing your unit.
This is half of what I would like to rate the elderly woman that acted, disgrassfully, like she were in charge. I stepped out of my cat and was automatically ignored, because I was there with another man. The woman just told me you're kind …
Marvin Lemaster, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at ([phone removed] to speak to our manager directly. Kellyn
So I was interested in storing here but then changed my mind before I completed the online process. Did not sign the lease (actually hit decline and then closed out of the browser) but was still charged for the unit. Am waiting to see if I …
We apologize for any inconvenience you may have experienced, Bonnie. We understand your frustration and we would like to assist you with resolving this issue. Please contact us at ([phone removed] so we can further discuss and work towards a solution. Thank you.
Worst experience ever. I am still waiting for a phone call from supposedly the Area Director and still no contact. This place IS TERRIBLE!!! 1 STAR IS TO MANY JUST COULDN'T DO NEGATIVE STARS
Hello Sheryl, we are sorry to hear that you were not contacted when you believe you should have been. We recently reached out to our area director for this location, and could not find upto date contact information for you. If you could … More
Sold out twice in less than two years. Increased by 60% in same period. Old and hard to open door. Hard to communicate. Bugs.
Peggy, We understand that you are concerned about the recent rate increase. As we value your satisfaction and appreciate your business, we will alert the property of your concerns and ask them to contact you to discuss this matter further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 7%
- Professional and courteous1 · 7%
Counted across the 14 four and five star reviews we have read for Storage Rentals of America. A review can mention more than one thing.
In their own words
Jordan was super helpful and willing to answer questions! I got a fast response as well and he met me the same day as my reservation.
Hi Jaylen - Thank you for your kind words! Our team strives to provide excellent customer service and it means a lot to hear that Jordan was able to assist you efficiently. We hope to continue exceeding your expectations in the future. Thank you for choosing us!
Jordan was very polite and professional. He helped me move in and out and I definitely will be calling him for future needs.!!
Thank you for the wonderful review! We are so happy to hear that Jordan provided excellent service for your move. We look forward to working with you again in the future. Your satisfaction is our top priority!
Jordan, the property manager has been very accommodating when I needed to upgrade in size. Thankfully the office was still open when I was able to come in. I am so glad I found this facility. The previous place I stored my stuff at was rodent infested and I had to trash quite a bit. Here that is NOT a problem.
"Thank you for choosing our facility, we are happy to hear that Jordan was able to assist with your needs and ensure a positive storage experience for you. We strive to provide a clean and secure space for all our customers and we are glad we could exceed your expectations!" #customerlove…
Good experience! Happy the doors were upgraded gives the property a nicer look and more secure. One of the best priced places in town. Online downside is the location right off the main road hard to get Uhauls in.
Thank you for the positive review! We're thrilled to hear that you had a good experience with our upgraded doors and appreciate your compliments on our competitive pricing. We apologize for any inconvenience with our location, but we're always happy to assist with Uhaul rentals.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff13
- storage unit rental4
- affordability3
- quick paperwork2
- funny staff2
- safe storage2
- unit selection2
- easy move in2
- military friendly2
- free lock2
What the company says about itself
Taken from Storage Rentals of America’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…your violation of any representation or warranty contained in these Terms and Conditions”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory