Alex Moving & Storage

Dealing with North American Van Lines has been the single worst customer service experience of my life. We paid them $13k to pack and move our items. We even paid the extra money for insurance in case anything was damaged - turns out if you buy from them, by the way, it's not actual insurance but a "valuation" policy where the people who break your things tell you how much they think the items they broke are worth.

I called in advance, faxed all the paperwork ahead of time, called to confirm 3+times (all from a recorded phone line at my work). I made it very clear that I COULD NOT have the movers NO SHOW. I emailed the person who scheduled the crew the day before the move. I called again the morning of the move. ALEX MOVING IS A NO SHOW. THEY FAILED TO GET A CREW AS PROMISED TO MY HOME. DESPITE SEVERAL PHONE CALLS, A FAX AND AN EMAIL CONFIRMATION ON MY PART, THEY WERE NOT CAPABLE OF FOLLOWING THROUGH.

I called them to arrange some storage space for drop-off of some crates. OK they said, just come down, no problem. So... the next day I was loading up the truck and called them to let them know I was coming down. They said they couldn't take me that day but maybe Monday or Tuesday. I asked for a confirmation this time and the lady said "This isn't going to work, Get somebody else" and Hung UP on me! I am astounded at the rude treatment that I received. I will never call the again.

They are in the process of redoing a rather junky storage place. It will likely be very nice when they are done. But they have also raised prices and are no longer competitive with surrounding storage providers. I got a unit twice the size for the same price very close by.

While Jose the driver and his assistants were great with our stuff and helpful, the office lacked organization and communication. One the first day (after packing) we received a phone call asking if we were ready to receive our stuff. Which was impossible due to us moving across country! But the gentleman called back and explained the mistake. Next time I called the office to get a better estimate on when we would receive our stuff. First the quoted a date AFTER the window of delivery.

I will never use Alex Moving & Storage ever again. I will not refer them to anyone. I was asked by a realtor friend who was looking for a good moving company and asked who moved us. They have a large number of people who are moving into our area and need to connect with a good moving company. I let her know of our experience, which was terrible. The movers stole from us. I discovered my 1988 magnum bottle of Dom Perignon missing. The box was empty. The champagne was valued in excess of $1,000.

If you use this company take pictures of everything, and check as much as possible before they leave your new location. Several items of mine were "lost" along the way, and I ended up with a large expensive glass table top that was not mine. I called several times to ask what I should do with this huge heavy glass table top and never received a call back.

Raquel seems to be an issue at this company. I had an appointment scheduled and no one showed. When I called to check on what was happening she said that I didn’t confirm the appointment when no one had called to even confirm the appointment. I asked if she had left a voicemail she said no but I sent a text. No phone call was received, no voicemail and not a single text.