Alexander's Mobility Services - Atlas Van Lines
Moving and storage service in Eagan, Minnesota
Google rating
4.3
Ratings counted
113
Are 1 or 2 star
14.2%Above typical
The rating breakdown
16 of the 113 ratings in Google’s published star breakdown for Alexander's Mobility Services - Atlas Van Lines are one or two star.
Against other listings in Eagan
8.3 percentage points higher than the middle of the 5 listings in Eagan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 86 | 76.1% | |
| 4 star | 7 | 6.2% | |
| 3 star | 4 | 3.5% | |
| 2 star | 3 | 2.7% | |
| 1 star | 13 | 11.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Alexander's Mobility Services - Atlas Van Lines at 14.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Alexander's Mobility Services - Atlas Van Lines, counted by matching the words they used.
- Items missing or never delivered2 · 22%
- Claim or refund went nowhere1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Alexander's Mobility Services - Atlas Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
EDIT: I sent an email on March 13th as the owner suggested. It’s now the 29th of March and we’ve received zero response. I’m not certain if Alexander’s mobility services uses the same packing procedures for both civilian and military moves, but make 100% sure that everything goes into a box, inventoried and a number assigned to it. My spouse is in the military and was identified to move from Minnesota to California.
We're sorry that you had challenges with your move. Please email us the reg number to [email removed] and I will request a member of our staff reach out to you.
Upselling and rude. Can’t recommend Eric at all. We decided to go with another company because of his abrasiveness and attitude….. not to mention a price quote that was way more expensive than others.
We’re sorry to hear about your experience with Alexander’s. Please know that our staff is held to the highest standards and Eric is a valued member of that staff. He has earned the respect of many transferring families who refer him to friends and family.
They stole SO MUCH of my stuff after I experienced a disaster. I wasn't allowed to pack my own things, COMMONBOND hired these people and they stole my speaker, crockpot, fan, WiFi box, nearly $1000 worth of stuff and I don't even know what else they stole. They turned my camera off before the started packing. Mind you everyone in my building is disabled & mentally ill. I believe what goes around comes around.
I can't speak to their actual moving, but working with them was extremely frustrating. It took 2 weeks to get a basic quote for some reason, and ultimately I was running out of time and just had to pick another service. It would have been nice to not have to waste those 2 weeks waiting though.
We're sorry that your experience did not meet our standards and would like to look into the situation. Would you please contact us at [email removed] so we can better assist you?
I would never recommend this company to anyone. I have never filled out a negative review for any business before, but this experience was so terrible, I felt it must be done to prevent others from having the same disaster. Moving is …
We had an awful experience with Alexander’s. We have held off on writing this severe of a negative review hoping that we would have received better communication. We should have known that the experience was going to be bad when the …
We're sorry that your move caused you additional stress. Please be assured that our management team is reviewing your comments with our service delivery team.
Packing from this office is HORRIBLE,,,,, I'm a fellow labor from another Alexander's office (214),, n this job I'm unloading n unpacking is a DISGRACE !!!!! THANK GOD IM DOING IT AND NOT THE CUSTOMER !!!! Extremely disappointing
Supposed to be here at 8am. It’s 2pm now and they aren’t expected until tonight. Yet another mover overbooked and a prepaid customer at their mercy. This company was recommended my my realtor but I would never use them again.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 31%
- Professional and courteous3 · 23%
- Careful with belongings2 · 15%
- Kept in touch2 · 15%
- Turned up when they said1 · 8%
- Price matched the quote1 · 8%
Counted across the 13 four and five star reviews we have read for Alexander's Mobility Services - Atlas Van Lines. A review can mention more than one thing.
In their own words
We had an excellent experience working with Trevor and Alexander’s Mobility Services, and we would absolutely recommend their services to anyone looking to move to a new home soon. They helped our family move from Kansas City to south-western Wisconsin and took wonderful care of our belongings. Everything was well packed, boxed, labeled, and the team did an amazing job of loading and unloading the truck in an efficient manner.
Our family had a lot of anxiety leading up to moving. We’ve never been professionally moved before, we have moved several times but did that ourselves. To say this experience was absolutely amazing is an understatement. The service we received from Trevor and Brian was the most incredible service we’ve ever experienced. They took such great care of us and our things. Every item was carefully packed as if it was their own. We sat back and relaxed and they took care of EVERYTHING!
Amazing job done exactly as quoted with very experienced movers! They did a great job of moving very heavy pieces of furniture without scratching any of the furniture or interior spaces! From the sales to the movers,, everyone was very responsive, and had empathy for people who are stressed out and trying to move!
The crew did an excellent job. The were on time and did everything just right. I am also very grateful for the refund. Let's hope this will be my last move, but if it isn't, you're the first ones I'd call. Thanks so much.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- yellowpages.comdirectory
- superpages.comdirectory
- chamberofcommerce.comdirectory
- birdeye.comreviews