U-Pack
Google rating
4.5
Ratings counted
77
Are 1 or 2 star
10.4%Above typical
The rating breakdown
8 of the 77 ratings in Google’s published star breakdown for U-Pack are one or two star.
Against other listings in Eagan
4.6 percentage points higher than the middle of the 5 listings in Eagan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 59 | 76.6% | |
| 4 star | 9 | 11.7% | |
| 3 star | 1 | 1.3% | |
| 2 star | 1 | 1.3% | |
| 1 star | 7 | 9.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 10.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I paid over $4000 to move my items across the country and be stored for a month. Upon opening the cubes almost everything had water damage, 90% was ruined and had to be trashed. I wrapped the mattress in plastic and it had water dripping down the front. The cube had gotten damaged and water was coming in from the roof. Everything not wrapped in plastic was wet, boxes had fallen apart, mold started growing, clothes smelled like mold, shoes fell apart from sitting in water. It was horrible.
We're sorry to learn about your experience, Waleska, and we value the opportunity to address your concerns. If our team can help any further with your claim, please do not hesitate to reach out to us at [email removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 25%
- Careful with belongings1 · 25%
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Excellent customer service. However, it's good to know that your stuff, no matter how well you pack or how many straps you use, will take a beating. Every single box was completely smashed, condensation from outside got into my container and the ink from the boxes bled on a lot of my stuff and stained it. So it's very affordable and UPack is great, but the transportation companies are not at all careful, so beware of that. But overall, I'd use them again.
We're glad we were priced right for your move, Cokie, and we appreciate you taking the time to share your experience. Thank you for choosing U-Pack!
We used U-Pack to move from Seattle, WA to St Paul, MN. We couldn’t be happier with the service! I had to get help from out of state family to load and my biggest worry was the truck wouldn’t show. The truck was there right on time with a …
Hi, Luis! Thanks again for choosing U-Pack for your move! We're so glad we were a great fit for your moving needs and appreciate your business. We are wishing you all the best!
I was pleasantly surprised at the professionalism and service that U-Pack provided. The trailer to load as well as unload was delivered as promised. The driver who dropped the trailer off for loading took his time to explain what needs to …
We had a great experience with upack. Their quote was significantly cheaper than similar options like pods. Trailer was delivered when they said it would be and it was nice to have 3 days to load it. Our bill came in cheaper than quoted …
Thank you for trusting us with your move and for taking the time to share your experience, Megan! We're glad we were a great fit for your needs, and we wish you all the best as you settle into your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- one cube13
- kind staff4
- packing3
- courteous driver3
- drop off3
- permit assistance2
- motorcycle shipping2
- mold2
- unloading2
- long distance move2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- facebook.comsocial
- birdeye.comreviews