Alexander's Mobility Services - Atlas Van Lines
Moving and storage service in Tustin, California
Google rating
4.4
Ratings counted
49
Are 1 or 2 star
14.3%Above typical
The rating breakdown
7 of the 49 ratings in Google’s published star breakdown for Alexander's Mobility Services - Atlas Van Lines are one or two star.
Worked out from 49 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Tustin
9.9 percentage points higher than the middle of the 3 listings in Tustin we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 40 | 81.6% | |
| 4 star | 2 | 4.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 14.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Alexander's Mobility Services - Atlas Van Lines at 14.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Alexander's Mobility Services - Atlas Van Lines, counted by matching the words they used.
- Damage to belongings1 · 20%
- Late, delayed or a no-show1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Alexander's Mobility Services - Atlas Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
As referenced in our claim to Alexander's, we incurred a good deal of damage from the move due to poor packing, rushing, lack of proper packaging (our TV's were not packaged in flat screen TV boxes as we paid $500 for in the contract--$250x2, flat wardrobes in lieu of standing wardrobes), etc. Additionally, through no fault of our own, our move was split into two pieces in which the second portion arrived after the contracted date (we were told by the driver that the family ahead of us on the truck took up more…
Had to move across country for my job. Pickup went fine, but 5 days before the ETA to my destination, I was informed my items will be arriving 10-15 days later than expected. Now I’m scrambling for housing and Alexander’s can’t even explain what triggered this delay Avoid if you can
I can see many very positive reviews from people who have completed their moves- BUT i cannot even get a quote from Alexanders. Initial contact was July 18. The customer service person, Lynn Taff, sent a surveyor to catalog our home on July …
I apologize for the lack of communication. Please know that we are working to resolve this issue.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 44%
- Professional and courteous3 · 33%
- Careful with belongings1 · 11%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Alexander's Mobility Services - Atlas Van Lines. A review can mention more than one thing.
In their own words
Fantastic experience!!!! They just moved my 90 year old mom's stuff to Ohio from California. The people in LA and also in Ohio were just really great. Jessica Ward in California was very helpful with the billing, etc. Both teams who crated and uncrated were very good. The 3 person crew in LA was SUPER...packed that pod like TETRIS! The crew in Ohio were very kind and professional and took excellent care.
We are happy to hear you had such a great experience with our teams, Melanie! It means a lot to hear that our company culture showed through in the quality of care you experienced. Thank you for trusting Alexander's with your move.
Alexander’s Mobility Services did such a fantastic job on a recent local move for me. The team of Ricky, Victor, and Duy did a great job carefully packing up my home and took such care to protect the walls and floors of my new home. Jessica answered all my questions ahead of time and was so communicative during the move. I would definitely trust them with my next move!
My family was moving locally from Irvine to San Clemente. We called Alexanders and they were on top of everything for us. Their video survey was very easy and made me feel comfortable about the process. The price was right in line with what …
Wow this company blew me away! I had to move across country for my job. They made everything so smooth and easy. Most of the questions I had for them were "are you sure I don't need to do anything?" Everyone I spoke to to help organize was …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication3
- country3
- kind staff3
- unloading3
- care of valuables3
- moving-related packing3
- thoroughness2
- cleanliness2
- drivers2
- local moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- superpages.comdirectory
- birdeye.comreviews