Gentle Movers Tustin
Mover in Tustin, California
Google rating
4.9
Ratings counted
34
Are 1 or 2 star
2.9%Around typical
The rating breakdown
1 of the 34 ratings in Google’s published star breakdown for Gentle Movers Tustin are one or two star.
Worked out from 34 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Tustin
1.4 percentage points lower than the middle of the 3 listings in Tustin we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 97.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gentle Movers Tustin at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gentle Movers Tustin, counted by matching the words they used.
- Price rose after the quote1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Gentle Movers Tustin. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They quoted $450, did not mention any hidden fees for mileage, etc. It ended up being $1,100. They also stole a box of coins that were in the family for 50+ years that valued over $1,000 easily.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 29%
- Careful with belongings5 · 24%
- Worked hard and fast5 · 24%
- Turned up when they said1 · 5%
Counted across the 21 four and five star reviews we have read for Gentle Movers Tustin. A review can mention more than one thing.
In their own words
I appreciated how respectful the crew was of my home. They protected floors, walls, and furniture throughout the move. Their professionalism and attention to detail exceeded my expectations.
Every time I’ve booked them, they showed up on time and worked quickly without compromising quality. Great movers!
I’m really impressed by their dedication. The movers carefully wrapped every item, loaded quickly, and delivered everything in perfect condition.
Gentle Movers Tustin made our home relocation a smooth experience. Their labeling system ensured nothing was misplaced. Highly recommend!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency4
- furniture4
- choice3
- packing3