All My Sons Moving & Storage
Moving and storage service in Gainesville, Texas
Its address is in Denton, Texas. It appears here because Google returns it for Gainesville.
Google rating
4.5
Ratings counted
868
Are 1 or 2 star
12.6%Above typical
The rating breakdown
109 of the 868 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 720 | 82.9% | |
| 4 star | 29 | 3.3% | |
| 3 star | 10 | 1.2% | |
| 2 star | 15 | 1.7% | |
| 1 star | 94 | 10.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is All My Sons Moving & Storage at 12.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.
- Damage to belongings4 · 31%
- Price rose after the quote3 · 23%
- Items missing or never delivered1 · 8%
- Late, delayed or a no-show1 · 8%
- Crew conduct1 · 8%
- Stopped responding1 · 8%
Counted across the 13 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We have emailed the company twice with no response. They left two electric tv fireplaces covered and wrapped with their supplies, scratched walls, broke mirrors and a tv, then left nails in walls by not taking furniture completely off the wall. They struggled packing everything up so they had no gas when it came to unpacking and had the audacity to show back up and ask for a tip while my husband was gone.
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible.
I've moved twice with All my sons. One time they stole my rug and I saw the mover take it to the truck and didn't show up to the new house. I called later to check to see if it was left on the truck and it wasn't and they said they checked …
We prioritize our customers above all else, and we acknowledge that you deserve the highest level of care and attention, Briana. We fully understand the challenges and demands associated with the moving process, and our utmost goal at AMS is to relieve those burdens for each and every one of our…
⭐☆☆☆☆ I would strongly discourage anyone from using this company. I booked my move one month in advance for 8:00 AM. The day before my move, they changed my confirmed arrival time to early to mid-afternoon, which was already frustrating. On moving day, the movers never called to let me know they were running late. Instead, I had to call the office three separate times, and each time I was told they didn’t know when the crew would arrive.
We deeply understand the immense stress involved in the moving process, and our utmost goal at All My Sons Moving is to alleviate those burdens for our customers every step of the way. We sincerely apologize for not living up to our commitment to provide you with the best moving service possible.
Absolutely terrible experience. I booked my move four weeks in advance, only to receive a call on the morning of the scheduled move saying they could not come out. The best alternative they offered was to reschedule four days later, which was completely unrealistic given my timeline. A moving company should be reliable, especially when customers plan weeks ahead. Canceling on moving day is unacceptable and caused significant inconvenience. Very unprofessional service. I would not recommend using this company.
Update: Note the reply from the owners saying email them to discuss. That was 5 months ago and after emailing them I never received a response. My suggestion is to avoid All My Sons Moving and Storage. Update two: I never heard from anyone. TL:DR All My Sons damaged my property in a move and tried to blame it on someone else. I would do 0 stars if it were possible.
Paul, thank you for sharing your experience and providing us with the opportunity to learn and grow. With all sincerity, please accept our heartfelt apology for falling short of our goal to alleviate the stressful burdens moving can create. … More
If I could leave 0 stars.. I would. The worst moving company I have worked with. Took them 9 house to pack a 3 bed / 2 bath house where closets and pantry were already packed up. No clothes from drawers and no food was packed by them. Took them too long. Then another 4 hours to unload at storage and house but did not finish so had to come back next day (we had a 3 men crew) and we had 3 of my family members helping. They are not efficient movers.
We apologize, Nycole. At All My Sons Moving, we only ever aim to exceed customer expectations, and we … More
We only needed someone to pack our Uhaul. They just threw it in practically. We bought straps that were practically disregarded. After they left, the things they stacked fell, and broke my flatscreen TV. We hadn't even started or moved the Uhaul yet. For some reason they stacked everything on top of our computer chairs? A few other things got broken in the collapse too. They were friendly. We paid them to wrap some of our furniture for safety, and I had a good experience with them previously.
You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living … More
I definitely do NOT recommend this company. They falsely quote when you call. They give you a reasonable price when b you call then over charge when they're done. Plus, they only bring one extra person to help so that they can spend more time and charge more. In the end, they broke many of my things and never offered to make it right. DO NOT USE THESE PEOPLE.
Yesenia, thank you for sharing your experience and providing us with the opportunity to learn and grow. With all sincerity, please accept our heartfelt apology for falling short of our goal to alleviate the stressful burdens moving can create.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 58%
- Worked hard and fast5 · 42%
- Careful with belongings2 · 17%
- Turned up when they said1 · 8%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.
In their own words
Highly recommend All My Sons Moving. They were responsive, arrived on time with a call to let us know they were on their way, they were friendly, and best of all they took excellent care of our things.
Jenniffer Thanks for the 5-star review and for choosing us! We appreciate you! Thank You … More
Eric and his crew were professional, courteous, timely and efficient! Couldn't have had a better experience except the tablet they had to do the payments and paperwork was extremely damaged and the entire screen was destroyed. If they had a tablet that you could read and sign it would have been 12/10 experience. That being said, 10/10
Hi, Caleb. We appreciate the kind words and the 5-star review! We train all movers to understand the importance of careful and timely moving. We are so happy to see their hard work is appreciated.
The movers were very professional, and worked in 100 degree weather. They worked at a brisk pace, and nothing was damaged. Just a heads up, the total price will be double what is first quoted.
Jennifer We are so happy to hear that your move with us was a great experience! Our movers take a lot of pride in moving efficiently and taking great care of your house hold goods. Our goal is to always provide a stress-free experience. Than you!
These guys were awesome and Very professional! Jeff, Renee, Pedro and Clayton showed up and introduced themselves and got right to work! They finished under the quoted time, and worked hard to get us loaded quickly and on our way. I HIGHLY recommend them!
Hi, Nicholas. Thank you so much for leaving us a 5-star review! Your satisfaction means the world to us, and your kind words motivate us to to keep delivering excellent service every time. We really appreciate you choosing our moving company.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling68
- courteous staff67
- professional movers26
- efficient crew22
- quick move17
- furniture moving11
- damaged furniture6
- last minute move2
- moving gym equipment2
- couch moving2
What the company says about itself
Taken from All My Sons Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“& Storage is one of the premier licensed and insured moving companies in Denton.”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and accurate quotes – Clients can get a free quote that covers every part of the move, inc”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…businesses with full-service moves for over 30 years. GET A QUOTE Moving Services Denton Apa”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…is one of the premier licensed and insured moving companies in Denton. Our local m”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews
- instagram.comsocial