All My Sons Moving & Storage

This is the first time I have ever wrote a review, but my experience was so bad that I felt I had to. To make a long post short, they tried to charge me almost $1900 after already agreeing to a price per hour. They tried to overcharge me for fuel, tape, wrap, and mattress covers. We had already had most everything boxed and ready for when they arrived and only 2 hours and 48 minutes later we were already to the new house ready to unload.

First off let me warn you about their coverage policy. Be SURE you spend a little extra money and get the insurance. When we got to that part to sign, we asked more detailed information on how it worked. The lead mover told us it was $750 for full coverage. That is not entirely true. Per their agreement you sign, $750 is the example used in the document, which would cover $30,000. Its only $25 per $1000 to ensure your stuff. Spend the extra $25-75 bucks to cover what will get damaged.

Wouldn't recommend to my worst enemy. Called and scheduled an appointment, over the phone. Which was the only part of the experience, I don't have a complaint about. Scheduled the move for 8:30am and asked them to contact my wife from that point. Since, I'm out of town working. She said OK great, and I provided her with the contact info. On the day of the move my wife had to call them and see where they were because they haven't arrived.

This was my 4th time using them and the last. What happens to transparency? I booked two weeks ago and I was told there was $100 deposit for fuel is what I thought I heard. And then 200 an hour with automatically an hour being charged for them to get to the pick up and back to there business. Why is it that my husband was charged $878? They literally got to our house at 9:15 AM and they were done by 10:30. I watch them sit in my driveway until after 11.

I've tried to contact them multiple times to get an itemized receipt with no response for almost a month Edit Sept. 3: I've seen your reply to my comment but I continue to get no actual reply back, or solution for the itemized receipt

Arrival time to be 11am my actual start time was 1145 due to them not even calling they were on the way until after my original start time had passed. I paid up front what the quote was to be. However when we got to my house to unload I was told I owed an additional $174.00 for packing supplies. The manager stated since the guys told them they only used 1 roll of tape and a partial roll of shrink wrap that he would correct the bill. They start unloading.

I am EXTREMELY disappointed with this company!!! We had used them once before and didn’t have any problems. I hired them for another job that was scheduled between 8-9am and got a call at 7:50am that due to a staffing issue the movers will be roughly 4 hours late. We carried on doing as much as we could and didn’t receive an update for over 2 hours of when their end time would be. I called 5 different times between 10:45am and 11:15am to get an update and no one picked up the phone.

Upon arrival at the pickup site, Martin was aggressive, threatening, and argumentative. But he was careful to not do that in front of others. He insisted they be paid overtime for anything over 8 hours, stated this move would take much longer to load then the quoted 5.5 hours, and said they would not unload the same day, etc.. All these statement contridicted what was in then the quote I signed. When they arrived at the drop-off location, he said I had to pay more or they would not unload.