Thunder Moving

We moved in May. It took two trucks. They were supposed to follow us about 8 miles to our new place with our items. During last haul one truck went off course for about 45 min without us. No explanation. We are missing several items, (boxes) and we know they were in the truck that went MIA for a while. Gas station was close by so that can’t be an excuse. We have some damaged furniture too. I emailed the owner, with no reply. He lives in Tulsa.

Sad to say this was the first and last time I use movers! Don’t get me wrong my movers Zel and Dada were amazing, got me moved quick and I know it was a long day for them. However the business itself was a joke. I was scheduled for my move from 1pm-4pm. First time I called around 1:15 just to make sure they were still coming. I was assured by the man they yes I was on the schedule and that the movers were just finishing up their last appointment. Come 3:30 I called again thinking maybe they just forgot me.

Our movers arrived on time and they seemed nice at first but when they first got there they didn’t introduce themselves and tell us their name. They advised us they were out of tv boxes so we had to run up to Home Depot and get one that was $55 and when they were moving our dresser they broke the leg off and didn’t tell us about the incident happening so my husband asked them about it and they said that they were going to superglue it and put an extra screw in but yet when they dropped it off at our new place the…

I am so disappointed in this company. We had picked this company because of all the great reviews. First of all, they quoted my mom $2100 to move her from a 2 bedroom house to another 2 bedroom house. Then they billed her $4500. Now mind you, this is an 80 year old woman and her 90 year old disabled husband. Not only did they charge them double than they told them it would be, they also removed everything from dresser drawers and boxed it all which cost her more money because of all the boxes they used.

(See update at bottom of this review) **WARNING** if you are like me and select a company because they have good ratings, I urge you to reconsider this company!! When I initially called to inquire they were friendly and seemed professional. Boy was I misled. I was quoted $450 to have two men load the moving truck I rented from U-Haul for me. The day of moving I received a call from them at 8:10am saying they had a few call ins that day and didn’t have any one to come load me, but they were working on it.

I appreciate your response on Google, but it only further highlights your complete lack of accountability regarding your employee’s incompetence. As I clearly stated in my review, your fallback excuse was “the contract.” But right is right, and wrong is wrong. I did not begin using strong language with your employee until after he lied to me—three times. I have five witnesses who observed not only his behavior but also his complete lack of care for my property.

I hate to write this because it’s the second time I’ve used this company and Blake is awesome. But I was completely taken advantage of by the owner—my dresser way scratched beyond repair (by negligently sliding the TV off of the top, leaving deep scratches) and later dropping the dresser down a flight of stairs. The movers were very kind, honest and apologetic about dropping the dresser, they took their own pictures and when they left that day we thought it would be easily resolved.

I hired your company to move some furniture and an appliance. We spoke on the phone, discussed the items to be moved, and I was quoted an hourly rate. We scheduled the move for the 19th at 11 a.m. No insurance or additional coverage was discussed—just the hourly rate. I received a text with very little information. The movers showed up at 1 p.m.—two hours late. One of them handed my daughter a phone and asked her to sign it to start the move.