All Star Storage
Self-storage facility in Richmond, Texas
Google rating
4.9
Ratings counted
123
Are 1 or 2 star
1.6%Unusually few
The rating breakdown
2 of the 123 ratings in Google’s published star breakdown for All Star Storage are one or two star.
Against other listings in Richmond
3.6 percentage points lower than the middle of the 11 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 115 | 93.5% | |
| 4 star | 5 | 4.1% | |
| 3 star | 1 | 0.8% | |
| 2 star | 1 | 0.8% | |
| 1 star | 1 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is All Star Storage at 1.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All Star Storage, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for All Star Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The place is beautiful, the little black girl was rude at first, but then she warmed up. But she payed more attention to leaving the site.than making sure I had I needed before I left. I went there on Saturday, and she was already out of the office at 2 minutes after 2pm. Did not appreciate that.
Dear Mr. Jaramillo, I'm so sorry that you clearly had a negative experience with the business you have reviewed. However, your description of the staff and business hours does not match our staff or business hours. Perhaps you have confused us with someone else?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 29%
Counted across the 17 four and five star reviews we have read for All Star Storage. A review can mention more than one thing.
In their own words
We came from Hawaii and this was the first time that we got a storage. The place is so neat, clean and well kept and maintained, a good location and most of all the people are so friendly and treat customers as family. This is Alfredo's wife writing as he is now in hospice care. Called the office and spoke to Jolie to tell her my dilemma.
Thank you for your heartfelt review. We were honored to help you during such a challenging time. It warms our hearts to hear that that our team could provide the support you needed and you found our facility neat and well-maintained. Your recommendation means a lot to us.
I’ve been a customer of All Star Storage for almost a year and have had a consistently great experience. The facility is always clean, well-maintained, and easy to access whenever I need it. The staff has been helpful and professional, …
Thank you Jason! It was our pleasure to help with your storage needs and if you ever need us again, we will welcome you back :)
The facility was always always well maintianed and lighted with dp;;ys to help carry anything. The box van was a lifesaver! Can't ay enough good things about All Star Stprage!
Thank you for the high praise Brenda!! It was always our pleasure to help you and should you need us in the future, we will be here to help again :)
Clean, well laid out and easy access. Jolea at front desk was unbelievable at helping figure things out and they let me use their moving truck for free. Definite recomend.
Thank you Tim! It was my pleasure to help during this time of transition for you and your family!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff14
- easy access8
- renting7
- truck to use6
- family business4
- helpful owners4
- clean unit2
- car storage2
- facility maintenance2
- prorated refund2
What the company says about itself
Taken from All Star Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…to still be serving their community over 30 years later. Through the years, we have expan”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…ontinue to do so every day! GATE ACCESS 24/7 secure gate access for hassle-free retr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“7 About Us Who Is All Star Storage? Our family-run business looks out for your self storag”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial