MM Movers VIP
Google rating
4.9
Ratings counted
178
Are 1 or 2 star
2.2%Around typical
The rating breakdown
4 of the 178 ratings in Google’s published star breakdown for MM Movers VIP are one or two star.
Against other listings in Richmond
3.0 percentage points lower than the middle of the 11 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 172 | 96.6% | |
| 4 star | 1 | 0.6% | |
| 3 star | 1 | 0.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 3 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is MM Movers VIP at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for MM Movers VIP, counted by matching the words they used.
- Price rose after the quote1 · 25%
- Damage to belongings1 · 25%
- Items missing or never delivered1 · 25%
- Late, delayed or a no-show1 · 25%
Counted across the 4 one and two star reviews we have read for MM Movers VIP. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Service started out great but once furniture arrived to destination It had scratches , screws were missing and the movers were purposely moving slow with unloading furniture. It didn't take 2 people to carry items that were less than 25 …
we apologize that our services Thank you for your feedback
Mario held it down!!! One of the best moving experiences I’ve ever encountered! His team moves quickly and I was very happy with the service! Will definitely refer him to all my friends! He took down 4 beds and rebuilt them! I didn’t have to lift a finger! 2 years later …. Terrible moving experience Overcharged and slow movers. Movers that took breaks without informing. Grabbed snacks and water without asking and leaving trash in driveway. Mario charged me $1050 and only moved 70% of my things .
Thank you for your business!
Set up with them months in advance, confirmed with them the day before the move, then after they were 2 1/2 hours late, they finally answer the phone telling me that the were too tired to move me and I would have to either wait until …
Hi Shelby I believe you have mistaken my company for another one that you were in business with. You are not in our history to have scheduled a moving service with us ever. Can you please check the name of the company you you actually were scheduled with that is not us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 50%
- Worked hard and fast7 · 39%
- Turned up when they said5 · 28%
- Kept in touch3 · 17%
- Careful with belongings2 · 11%
Counted across the 18 four and five star reviews we have read for MM Movers VIP. A review can mention more than one thing.
In their own words
Huge shout out to Señores Rodriguez, Cruz, and Roman!! They were great, professional, kind and funny. Our house was packed and moved to our new place in 2 hrs! Setting up the move was quick and easy and communication was great! We’re extremely satisfied and highly recommend. ¡Mil gracias!
Stellar service all around! The team arrived on time, was incredibly friendly, and packed up our place efficiently and with great care. We did a local move, and the pricing was fair and transparent. Highly recommend—we’d happily hire them again!
“Thanks so much for sharing your experience with us “
Pricing was reasonable. Best moving service I’ve ever used. They wrapped everything and moved really quick. Even cleaned out an old storage during the move with no problem. Will always recommend them to anyone
“Thanks so much for sharing your experience with us “
MM Movers helped us with a move including a grand piano and several large furniture items. The crew worked hard throughout a long day, handled disassembly/reassembly, and communication was responsive throughout the process. They also handled the items with care throughout the move. Pricing was fair and consistent with the estimate provided. Overall we had a good experience and appreciate their help with the move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling30
- fair pricing19
- kind staff9
- furniture moving8
- friendly team8
- smooth move7
- courteous movers6
- last minute job4
- flat fee3
- fast movers2
What the company says about itself
Taken from MM Movers VIP’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Fully Insured Honest and Reliable More than 12 Years in Business Quick and Responsive --> Lo”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“NOW What Makes Me Proud Free Estimates Fully Insured Honest and Reliable More than 12 Years”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- chamberofcommerce.comdirectory
- angi.comreviews
- yelp.comreviews