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Bayou Movers

Mover in Richmond, Texas

Its address is in Houston, Texas. It appears here because Google returns it for Richmond.

Google rating

4.8

Ratings counted

248

Are 1 or 2 star

5.2%Around typical

The rating breakdown

13 of the 248 ratings in Google’s published star breakdown for Bayou Movers are one or two star.

Against other listings in Richmond

This company5.2%
Typical listing in Richmond5.2%

About the same as the middle of the 11 listings in Richmond we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
23092.7%
4 star
20.8%
3 star
31.2%
2 star
31.2%
1 star
104.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Bayou Movers at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bayou Movers, counted by matching the words they used.

  • Price rose after the quote4 · 40%
  • Damage to belongings3 · 30%
  • Late, delayed or a no-show3 · 30%
  • Crew conduct2 · 20%
  • Items missing or never delivered1 · 10%

Counted across the 10 one and two star reviews we have read for Bayou Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewK J.3 weeks ago
This company engages in practices that I found to be unprofessional and dishonest. I strongly urge potential customers to review all negative reviews to get potential risks before trusting your belongings to this business. I experienced several pieces of broken furniture and felt that the services paid for were not fully provided. Items were wrapped only in plastic film rather than protective moving blankets.
Reply from the business

Hi K, Thank you for sharing your feedback. We take every concern seriously, which is … More

1-star Google reviewKaty A.Edited 10 months ago
An absolute nightmare. They took 8 hours to move me out of a small apartment. They broke both of my bed frames, ripped my comforter, broke my bookcase so badly it can’t be used, ripped my Tory Burch purse, kept talking about how they wanted to smoke weed, spilled my baking sprinkles all over the ground. The driver specifically told me he’ll reach out to his office about the broken bookcase and send in a picture and he apparently never did. I’m beyond appalled by these movers. They did an absolutely disgusting job.
Reply from the business

Hi Katy, Bayou Movers takes all feedback seriously, and we reviewed this matter … More

1-star Google reviewNena M.Edited 4 months ago
Edited to add: WARNING THEY ARE NOT INSURED! The moving team knocked down a scent machine in the elevator and left oil all over the floor. They didn’t let anyone know, and one of the other residents in my building slipped and fell. Her ankle is broken and she needs surgery and they’re refusing to pay and said that their insurance has lapsed. It’s very clear on the camera footage that that’s exactly what happened and they aren’t taking accountability. I feel so terrible.
Reply from the business

Hi Nena, Thank you for your feedback and for recognizing MJ and the crew — we’re glad to … More

1-star Google reviewMisty P.3 weeks ago
I wish I could leave two separate reviews—one for the hardworking movers themselves and another for the company that put them in an impossible situation. Our original moving company never showed up, so we were forced to find a same-day replacement. Bayou Movers told us they could have a crew at our home between 12:00 PM and 2:00 PM. Later, they called and said it would be closer to 4:00 PM because they were running behind on another job. Unfortunately, the crew didn’t actually arrive until after 7:00 PM.
Reply from the business

Hi Misty, Thank you for taking the time to leave such a thoughtful review and for … More

1-star Google reviewRenee B.a year ago
I’m very disappointed in how the two individuals took advantage of a single woman moving alone. I was over charged, which I am disgusted about. I was told by the person that booked this Bayou Movers are experienced and this move should have been 3-hours, but no more than 5-hours max. This move took 7-hours plus intentionally. The two guys often moved every piece together for the majority of the time. Even small items that could be carried or with use of a dolly by one person.
Reply from the business

Hi Renee, Bayou Movers takes all feedback seriously, especially concerns involving … More

1-star Google reviewDalton B.3 months ago
This review is in no way shape or form against the actual movers/employees of Bayou Movers. My issues are exclusively with Olu, and how he manages his company. We scheduled Bayou Movers well in advance and were assured that they would be there at 8-10am latest. We were given one call saying that they would be there at 10:30 due to their previous job running a bit later, but ultimately, they didn't show up until 1pm. We paid for 3 men to move us, but they only showed up with 2.
Reply from the business

Bayou Movers takes all feedback seriously, but we are unable to verify any customer, booking, invoice, payment, or completed move under the name Dalton Byerley in our records. … More

1-star Google reviewSara P.Edited 3 months ago
I just hired Bayou Movers again for my one bedroom move and my experience was NIGHT AND DAY. I no longer recommend this company. I just had the worst, most expensive, most tiring, longest, move of my life with them. They sent two people. One of which was basically worthless. Slow, as a turtle and dropped and broke my antique lamp that was one of a pair and CAN NOT be replaced. Which even if it could the $35 they gave me would not replace it. This move took over 8 hours and cost over $1,100.
Reply from the business

Thank you so much for your wonderful review! We're thrilled to hear that Kenneth, Ricky, and Sam provided you with a stress-free moving experience. Your recommendation means the world to us, and we look forward to assisting you again in the future!

1-star Google reviewJames R.2 months ago
Terrible, rude service, and unprofessional. Whoever Olu is can’t read. They only treat people they can get money from with fake courtesy and respect. Complete time wasters. This review is based on company ethics. Not their moving services. A company should be well rounded with its representation. This isn’t related to sales or marketing as they mention. That’s a cheap way for them to negate responsibility for their poor lack of respect towards others. God bless everyone else in this company.
Reply from the business

We do not have any record of this individual booking, paying for, or receiving moving services from Bayou Movers. Based on our records, this appears to be related to a sales/marketing outreach conversation, not an actual customer move. We … More

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous8 · 50%
  • Worked hard and fast6 · 38%
  • Turned up when they said5 · 31%
  • Careful with belongings1 · 6%
  • Kept in touch1 · 6%

Counted across the 16 four and five star reviews we have read for Bayou Movers. A review can mention more than one thing.

In their own words

5-star Google reviewRobert M.a month ago
We recently used Bayou Movers for a local move. They sent DJ and OJ as our movers. They were unbelievable! They arrived early. They were polite, courteous, fast and super efficient. They told us not to worry about anything. Whatever we needed moved they would do it no matter how small (like pillows!) or large. We were really impressed with the way they wrapped everything so completely. We had never seen that before from movers. We will definitely use them again. Fantastic job guys!!!
Reply from the business

Hello Robert! We're truly delighted to see your amazing feedback. It's wonderful to know that DJ and OJ made your move so seamless and extraordinary. Your recognition makes it all worthwhile, and we can't wait to help you with your next move!

5-star Google reviewKasey Y.a month ago
Olu was able to help me with only 2 days notice on a holiday weekend. MJ and Dominic arrived precisely on time and ready to work. We did a walk through as I told them what needed to be moved where. We were just swapping pieces of furniture up and down the stairs. They were fast and accurate without much more direction. They were extremely skilled and did not damage my furniture or walls. They were strong and able to pivot large pieces of furniture on tight stair landings.
Reply from the business

Hi Kasey! It's fantastic to learn you had such a smooth moving experience, especially on short notice. Olu, MJ, and Dominic always strive to make things as seamless as possible, and it's great to hear they did just that.

5-star Google reviewPamela A.a month ago
By far the best movers i have ever used! OJ, MJ and Henry did a wonderful job! The were kind courteous and proficient. Great attitude moving all my stuff in this Houston heat! Calling the office and setting thi gs up was a breeze as well. Will be using them again in the future. Save some money and find them on Groupon! Thanks guys for making this stressful time a little less stressful!
Reply from the business

Hi there, Pamela! We're truly grateful for your wonderful feedback and thrilled to have been able to ease your moving experience. Our team is delighted to know they left such a positive impression. We're excited for the opportunity to assist you in the future! 😊 …

5-star Google reviewLucy C.a month ago
Best moving experience ever. Movers were courteous, efficient, conscientious, and on time. I cannot say enough about Management, they went the extra mile to accommodate a very complicated timeline. Don’t look any further, this is a great company with really good people.
Reply from the business

Hi there, Lucy! We're overjoyed to know that your moving experience went smoothly with our team. Your words about our crew and management team mean a lot to us. We’re so grateful for your kind words and hope to serve you again in the future.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff20
  • smooth move8
  • professional movers8
  • fast move5
  • professional crew5
  • secure packing4
  • reliable movers4
  • efficient move4
  • last minute move3
  • heavy furniture moving2

What the company says about itself

Taken from Bayou Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

Operating numbers published on their site

  • USDOT 4155406

Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)

  • Says it is licensedsays on their website
    Show the text this came from

    “4.9★ from 250+ Houston customers Licensed & insured TxDMV 009860339C USDOT 41”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Explore our Houston movers page. Get A Free Quote 4.9★ from 250+ Houston customers”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “250+ Houston customers Licensed & insured TxDMV 009860339C USDOT 4155406 BBB A-Ra”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • facebook.comsocial
  • instagram.comsocial
  • bbb.orgreviews

Before you hire Bayou Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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