All Together Moving & Storage LLC
Moving and storage service in Tempe, Arizona
Google rating
4.2
Ratings counted
125
Are 1 or 2 star
20.8%Well above typical
The rating breakdown
26 of the 125 ratings in Google’s published star breakdown for All Together Moving & Storage LLC are one or two star.
Against other movers in Tempe
15.8 percentage points higher than the middle of the 11 movers in Tempe we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 98 | 78.4% | |
| 4 star | 1 | 0.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 26 | 20.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is All Together Moving & Storage LLC at 20.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All Together Moving & Storage LLC, counted by matching the words they used.
- Damage to belongings10 · 38%
- Late, delayed or a no-show6 · 23%
- Stopped responding4 · 15%
- Crew conduct3 · 12%
- Items missing or never delivered1 · 4%
- Claim or refund went nowhere1 · 4%
Counted across the 26 one and two star reviews we have read for All Together Moving & Storage LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Update - you can see below that the owner asked me to call to get this straightened out. I called the office and Danyelle told me that the owner (her husband, I believe) would call me back by the end of the day. A week later, still no call. Do not give this company your business. Just terrible. I used All Together moving to move a wine storage unit to a different house just a few miles away. The price was reasonable and the team worked very hard to move the very heavy unit.
Hello Cory, We would really like to make this all right. Please give us a call and we can straighten everything out. Thank you.
So we had scheduled for a move from Phoenix to Sedona. They showed up 90 min late. They refused to wear mask and I’ve underlying conditions then they just marched out when I told them that they needed to wear mask. We had to postpone our move for 24 hrs. Which as anyone knows caused all kinds of problems and cost. PLEASE AVOID THIS COMPANY AT ALL COST!! I can’t even believe that people could be so rude and not concerned about people’s lives and health during these pandemic times!! PLEASE HIRE ANYONE ELSE!!
Sorry about the bad experience that you have with us if you like to come into the office or give us a call we can always try to figure out a way to fix it thank you and have a great day
Danielle was very helpful and responsive at All Together Moving. Unfortunately they charged my husband twice for the move and agreed to refund the double charge however after multiple attempts and more than a month later we were never refunded the almost $500. Very disappointing that they are dishonest. I honestly think it is the owners rather than Danielle herself. Beware they will rob you. Now having to go through BBB for complaints to try to recover my money. A waste of my time.
Hello Rachel, We are sorry for any miscommunication. Please contact us again so we can go ahead and resolve this issue. Thank you.
I genuinely do not know where to begin with this "business" if that's what you even want to call it. I have never been so disappointed with a service in my life & being the owner of a couple companies myself, if I'm not given the opportunity to fix something, I feel it's unfair to write a negative review but I have given this "business" 41 days to make this horrendous experience right & not only are they not, they are dodging me because they know they are in the wrong.
We are extremely sorry about any miscommunication, Lindsay. We are working to get this issue resolved as quickly as possible.
They were 4 hours late to start, and the crew had worked those 4 hours at another job not our so by the time they came to our house around Noon, they were hungry for lunch and tired already. The whole move was completely uncoordinated and the entire moving staff of 6 there were only 2 that knew what they were doing.
We're so sorry about the bad experience that you have with us If you like to come into the office or give us a call we can always try to figure out a way to fix it thank you and have a great day
I hired this company..altogether moving and storage..as they were finishing the move one if the workers broke my flat screen tv..my son and myself told the worker you broke my tv..he said we have insurance so it will take care of it my son took all the info on the tv and sent it to the company..Danielle said we will text you the claim number..a few days went by and I called them and was informed that the owner doesn’t want to claim it on his insurance so they will have a new tv to me by the weekend..
We're sorry to hear your experience with us was less than amazing. Please reach out to us at ([phone removed] so we can understand what happened and how we can improve. We look forward to hearing from you.
This is the worst moving company ever!! I was told I was going to have three movers for two hours. The movers called 30 minutes after the time they were supposed to arrive to say they were running still another 30 minutes behind. Then, the lady from the moving company called me to tell me that they only had two men coming instead of the three that I had paid for but not to worry because they would still get it done in time.
We are so sorry to hear about your experience, Miguel. Please give us a call so we can discuss this issue directly. Thank you.
1/25/2020 Update I have called numerous times and still no check for damages. Shameful. When the owner said call and I did still no resolve. Damaged furniture and Lies. After numerous attempts to collect for damages and lies from co owner Danielle I am taking them to court. Danielle approved the repair but has lied about sending a check. The old response checks in the mail. I saved the company from a 1700.00 repair from their repair co. And this is the thanks I get. Wow I am so disappointed in Danielle.
Hello Jean, Let us assure you that we want to do anything in our power to resolve this issue. Please contact us at your earliest convenience. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast47 · 55%
- Professional and courteous33 · 39%
- Turned up when they said18 · 21%
- Careful with belongings11 · 13%
- Kept in touch3 · 4%
- Price matched the quote1 · 1%
Counted across the 85 four and five star reviews we have read for All Together Moving & Storage LLC. A review can mention more than one thing.
In their own words
Love how prompt they were Keith and Anas were very friendly and professional throughout the entire job, seeing them hustle and fit in some awkward items was very impressive. I highly recommend to give them a call and see how they can squeeze you in quickly too. Thank you guys and looking forward to our next move!
Thanks Vincent!! I'm glad we could fit you in right away. We appreciate your business and your trust. If you need anything in the future let us know.
Great service!!! They were very helpful and super quick. Helped with everything we asked and was super careful. Great price for you’re time. Highly recommend, also ask for Martin!!
Thank you for the review and recommendation, Vinny!
All Together movers was great. They took down my bed, worked quietly, efficiently, communicated well and even took pieces that I no longer wanted to the trash for me. Moving from 2nd floor to 2nd floor is never easy but they really worked hard. The only thing I did not understand was my bill. I used a Groupon and still had to pay an extra $40 trip fee for gas and then another $40 fee which I don't understand because Groupon charge should have covered everything.
Hello Shana, Thank you for choosing All Together Moving and Storage. We appreciate the review! Please give us a call at your earliest convenience and we can explain our pricing. Thank you!
From the moment in which I called, Danielle was beyond helpful with customer service over the phone. From the phone call alone, assured me that I was in good hands. I had a few question regarding whether this was the company in which I wanted to use. With my questions answered, she understood being Being a mother and needing assistance last minute. I chose to use this company for multiple reasons. She was able to have two gentleman, by the names of anas and Keith make my move very easy.
Hi Sally, thank you for taking the time to leave a review!! I'm so glad you entrusted us with you personal belongings and that we met every expectation!! If you need anything in the future please give me a call!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff26
- efficiency15
- punctuality11
- respectful staff6
- careful handling5
- speed3
- scheduling3
- responsive staff3
- cleanliness2
- affordable2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- hotfrog.comdirectory