Allied Van Lines - Allegheny Valley Transfer Co.
Moving and storage service in Pittsburgh, Pennsylvania
Google rating
4.5
Ratings counted
165
Are 1 or 2 star
12.1%Above typical
The rating breakdown
20 of the 165 ratings in Google’s published star breakdown for Allied Van Lines - Allegheny Valley Transfer Co. are one or two star.
Against other movers in Pittsburgh
9.6 percentage points higher than the middle of the 21 movers in Pittsburgh we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 138 | 83.6% | |
| 4 star | 7 | 4.2% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.6% | |
| 1 star | 19 | 11.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Allied Van Lines - Allegheny Valley Transfer Co. at 12.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Allied Van Lines - Allegheny Valley Transfer Co., counted by matching the words they used.
- Late, delayed or a no-show4 · 25%
- Damage to belongings3 · 19%
- Items missing or never delivered2 · 13%
- Crew conduct1 · 6%
- Stopped responding1 · 6%
Counted across the 16 one and two star reviews we have read for Allied Van Lines - Allegheny Valley Transfer Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would give this place a .00001 star if I could. A mixture of lying to the customer... Delays far beyond shipping window, missing boxes, not telling the customer that the "broken truck" isn't a regional truck and lying to us that it was broken and all of our stuff is unloaded without notice at a "warehouse". Thanks for destroying my home theater system, B&W speakers toast, most boxes damaged. Will NEVER recommend you to ANYONE!
Allegheny Valley Transfer Co. was my receiver in Pittsburgh. I was given a particular date for delivery of my stuff, but upon enquiring my stuff had reached 5 days earlier and I requested them to deliver my stuff early as I was without my furniture. They said unfortunately they won't be able to deliver early than the scheduled date which is fair enough.
We had to get two trucks to deliver our move. The first truck knew it was over it’s limit from its first pick up and that driver was trying to dispatch another truck but no one was able to accommodate him so he case to pick up half of our move. Then we had a “overflow “ truck that we are STILL waiting on ... we had a driver contact us that he is picking up our second part of the shipment and for it to be delivered by April 3rd. When I called the driver.. no answer.. called our local allied contact..
We are very sorry that this situation occurred and always try to avoid placing customers belongings on two separate trucks. However, with any moving company, long haul shipments (those going over 500 miles) are dispatched from the corporate office.
Beware....this company. Numerous problems between owner and driver F. Miscommunication and misrepresentation to us, the customer. The driver F walked off our job --my husband and I worked over 6 hours to help crew finish the job before the house closing and walk through the following morning. Owner lied to us on numerous occasions about price; fitting a tractor trailer in our driveway; poor communication with her workers; placed our stuff in a storage unit and never advised it was not covered.
short story: They ditched me and still want me to pay them. The mover tried to contact me and could not, and they bailed after 15 mins. However, they still want me to pay more than half ($175) of 4 hour work ($332). Full story: The mover contacted me and asked me when they should come to my unit at 10:30am. My initial appointment was 11am and as it was pushed to later with my preference + because they had another job beforehand, however, they finished the first job earlier and they contacted me.
The story this man is telling is based in truth, but there is more to the story.
I would give zero stars if I could. This company is absolutely terrible. ESPECIALLY IF YOU HAVE A SMALL MOVE, DO NOT BOOK HERE! I had a small move (approx. a studio apartment’s worth) from PA to OH and booked my move over a month ahead of time. I was told that since I had a small move, my stuff would have to go on a truck with a larger shipment - understandable.
We are sorry to hear that you are not satisfied with the experience you had with our company. When it is a small shipment there is a loading spread that we are required to give, which is typically three days. Allied chooses the day and sometimes we don't know until closer to the moving day.
Would not recommend. We signed a contract for a 2.5 week shipping window with a guaranteed date for delivery. As a result we've been living bare bones for 2 weeks so we could ensure our stuff would be delivered by the time we arrived. Prior to move out, Relocation Manager informed me delivery would be on time. When that delivery date came and went with no communication, I reached out for an update to learn that my stuff was still in the original warehouse, the driver it was assigned to was out of state and would…
They'll break your stuff and then won't take responsibility for it. The sad part is, all the movers were very good except for one individual, who wasn't there for the unload (wonder why?). This person filled an entire box with extremely fragile and very heavy items, with no padding between them. These items were most likely trashed before the box even left the room. This would have been a 5-star review, but Allied went into weasel mode as soon as there was a problem.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous54 · 48%
- Worked hard and fast43 · 38%
- Kept in touch26 · 23%
- Careful with belongings22 · 19%
- Turned up when they said13 · 12%
- Price matched the quote3 · 3%
Counted across the 113 four and five star reviews we have read for Allied Van Lines - Allegheny Valley Transfer Co.. A review can mention more than one thing.
In their own words
I cannot speak highly enough about the incredible team that helped me with my recent cross-country move! From start to finish, this moving company exceeded my expectations in every way. The level of professionalism, care, and efficiency they brought to the table was outstanding. Philip Ritt was an absolute pleasure to work with from the very beginning. He took the time to come to my home, carefully assess all of my belongings, and walked me through the entire moving process from start to finish.
Thank you so much for your amazing feedback! We're beyond thrilled to hear that our team was able to exceed your expectations and make your cross-country move a smooth experience. The entire crew takes great pride in their work, and it’s fantastic to know that their professionalism, care, and…
Hired Allegheny Valley Transfer through Allied for a move from Pittsburgh to Chicago. They were excellent- moved everything with care, and were sure to put everything back together that they had disassembled for the move. Good value, and they delivered earlier than expected (delivered in 4 days; initial contract had a 2-week delivery window that had us nervous!!) Dale, Tyler, and Chris were the Pittsburgh-based crew and I would absolutely hire them again.
Hi Nick, thank you very much for the review. We're really grateful and appreciate you taking the time to share your rating with us.
The person receiving the initial and final call was extremely kind and courteous. Lucas came over to look over the stuff to be moved. There was no pressure of any sort. As promised, he promptly sent us a detailed estimate. The final bill was fairly close to it. Lucas arranged the pick up date and time which suited our urgent move. Tracy, John and Drew reached before time. They introduced themselves and were respectful and wasted no time to get down to the job.
Thank you so much for taking the time to review us! We are so glad to hear our team could be of such great service to you and hope that you will think of us for any future moves.
We used Allegheny Valley Transfer Co. for a move several years ago. They were easy to work with, quick, and professional. Our move required picking up items from two stops and unloading at one and they handled the timing and logistics smoothly including dealing with a gated entrance. I'm genuinely impressed how easily they managed to get some of our larger furniture pieces into our small and weirdly shaped house. Everything arrived safely and with no damage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff10
- efficient movers8
- careful handling of belongings7
- attention to detail5
- cross country move4
- adaptability3
- ease of use3
- pleasant driver3
- furniture assembly3
- no damage2
- responsiveness2
What the company says about itself
Taken from Allied Van Lines - Allegheny Valley Transfer Co.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Customizable Moving Options ✔ Licensed, Insured & Trusted Since 1925 '”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…on Home Services About Us Contact Get a Free Quote Pittsburgh Moving Company Frank Davis 2”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“/ Allied Van Lines Since 1925, our family-owned company has been delivering reliable mo”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Pittsburgh Movers Since 1925 Allegheny Valley Transfer Skip to con”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Moving Options ✔ Licensed, Insured & Trusted Since 1925 ✔ Trans”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory