Moving Ahead Services - Pittsburgh Movers

If I could give them negative stars I would. My husband and I hired movers in February of this year, and they had put our items into a storage unit for us. THEY WERE HORRIBLE. They damaged our tv, washer and dryer, irreplaceables, etc. We had a bin that had ornaments from our childhoods that got completely smashed because the dropped it and didn't even tell us. I filed a claim as we paid for coverage and we recently, in April, got our stuff out of the unit and saw all of the damage that they did.

This is a very unprofessional organization. I called and scheduled a move (labor only) and was told movers would arrive the day of the move between 9am-10am. At 10:15am the day of the move I called Moving Ahead and informed them that no one had called or shown up even though I was sent a confirmation text the day before saying movers will be there.

AVOID THIS COMPANY. They broke our couch and our tv unit. The movers disappeared for almost an hour on the drive between our old place and our new place, which is only a 10 minute drive down the road. It got to the point we had to call the movers multiple times during this part of the move to ask where they were. The company originally appeared to be taking our concerns seriously.

Moving ahead lied to me about my price for Moving. I received the estimate and when it was time for them to pack up my belongings they turned around and left me hanging and did not return. When the price went up, I said ok I am ready to go. They never returned my deposit or explanation of them leaving. Later on down the road I received a phone call from them wanting to negotiate for at least my deposit back. They did not give me my deposit back or apologize for their wrong actions in handling it.

My experience with Moving Ahead Services started off on a good note but unfortunately went downhill quickly. When I called to book, the person I spoke to was helpful and polite, which I appreciated. I was arranging to move large items from my 4-bedroom home into a 16ft POD, and felt confident after the call. The day of the move, however, was a different story. The movers arrived about 45 minutes later than scheduled — they did call to update me, which was appreciated, but it still set the tone for what followed.

Moving Ahead Services cancelled on me the morning of my move. At 8 a.m. the morning of my scheduled move, Moving Ahead Services called me and told me they were short staffed and wouldn't be able to complete my move. This was incredibly upsetting since I had booked my move a month in advance, paid the required security deposit and confirmed my move multiple times. The soonest they could reschedule was Monday, which wouldn't work since I had to turn the keys to my apartment in by 9 a.m. Monday morning.

Moving Ahead Services (MAS) is a DISGRACEFUL operation. Unfortunately, we were deceived by MAS’ online sales claims. We recently paid them almost $10000 for storage and moving us 100 miles in Western Pennsylvania. Although we have moved 5 times over the past 25 years there was never an issue with previous moving companies. MAS lost 1/3 of our items including TWENTY-SIX boxes with personal statements and other irreplaceable items, such as rare books and collectibles from various countries.

I was really looking forward to a good experience with Moving Ahead Services after seeing all of the positive reviews as I was moving at 9 months pregnant, but the experience was lackluster. 3 movers arrived on time when I agreed to 2 and I thought that meant it’d be a shorter move than estimated. Unfortunately, the extra mover was awful and did a good bit of damage to walls, ceilings, floors, and furniture because he was careless.