Allied Van Lines
Moving and storage service in Belton, Texas
Google rating
5.0
Ratings counted
1,115
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
13 of the 1,115 ratings in Google’s published star breakdown for Allied Van Lines are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,098 | 98.5% | |
| 4 star | 4 | 0.4% | |
| 3 star | 0 | 0% | |
| 2 star | 4 | 0.4% | |
| 1 star | 9 | 0.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Allied Van Lines at 1.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Allied Van Lines, counted by matching the words they used.
- Damage to belongings8 · 67%
- Items missing or never delivered3 · 25%
- Late, delayed or a no-show2 · 17%
- Crew conduct2 · 17%
- Price rose after the quote1 · 8%
- Belongings withheld over payment1 · 8%
Counted across the 12 one and two star reviews we have read for Allied Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This move has been a nightmare. Boxes are missing; items arrived broken. Items from different areas were packed in the same box (incl. a toilet brush inside a salad bowl). Boxes were stacked and I have had to use a stepladder to reach the 3d box. The television is still packed and the movers ignored the placement arrows. I have not finished unpacking and have working constantly. A bunch of the sweaters that I knitted over hundreds of hours are missing.
Hi Angeles, Thank you for reaching out. We're sorry your move is not meeting expectations. To get started with the claims process please reach out to customer services at [phone removed] and please have your registration number ready.
The estimator initially couldn't make it to meet. Asked to do a remote estimate over the phone. After arriving though he seemed to think there would be an extra fee for a trolly because apparently the non-semi truck wouldn't "fit"? in the storage parking lot to load directly from the unit to the van. That was later removed but soon replaced with the exact equivalent charge on discovery that there was furniture made of bricks as opposed to any other given heavy material.
My wife and I had a terrible experience with Allied and will never use them again. No communication for timelines, delays, damaged belongings, poor assistance and customer service were all incredibly frustrating in a cross country move. Stay away!
This was by far the worst moving experience of my life. Everything went wrong from the start. We hired this company for packing, moving and shipping. We went through the full consultation and survey of our house and belongings to make sure that the proper boxes/equipment was available for packing. The packing crew showed up and reportedly did not have any packing survey given to them, so they did not have any of the TV boxes for our large TVs, or for our artwork and decor. Packing was done haphazardly.
We're sorry for your negative experience and frustration, Tania. Please contact Customer Service at [phone removed] or reach out to our Claims Department at [phone removed] with your registration number. Call hours: 8am - 6pm EST Monday-Friday and 8am-12pm EST on Sat.
This move was poorly handled, unlike my move 5 years ago. Most of the blankets used to wrap furniture were filthy, had leaves, and some had huge holes. Rather than folded, they arrived in wads with tape from prior move. Several items were damaged, and the wardrobe box was smashed and had dirt in the bottom. Very poor stacking of items that CLEARLY read FRAGILE. THe crew arrived ill prepared and did not even bring a toolbox to disassemble large items (beds and table).
Deserve no stars At All! I got my things yesterday and the majority of the things are damaged horribly glasses,are broken lamps are broken, jewelry missing, flower vases missing. Oh and the best part they unscrewed everything possible including my lids to my pots and my pot handles? I’m getting a whole run around I just want to know where my things are. They tore my couches aswell as broke both dressers. Oh and also lost most screws to what they unscrewed. Like how in the world?
We're sorry for your negative experience and frustration. Please contact our Customer Service at [phone removed] or reach out to our claims department @ [phone removed] with your registration #. Call hours: 8am - 6pm EST Monday-Friday and 8am-12pm EST on Sat.
Poor packing of our belongings which caused significant breakage of pottery. Poor packing of our garments due to lack of proper supply of boxes which caused most of our garments needing to be repressed. The crew which off loaded our move was considerably inexperienced and unprepared for preparing the site to receive our furnishings. The lead for the movers at our destination was belligerent and incompetent.
Not reliable damaged many high dollar items that we paid extra to create and many other issues with 5he truck driver and the crew he picks to come to locations. 1st crew was drunk.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous238 · 47%
- Worked hard and fast158 · 31%
- Turned up when they said56 · 11%
- Kept in touch37 · 7%
- Careful with belongings22 · 4%
Counted across the 505 four and five star reviews we have read for Allied Van Lines. A review can mention more than one thing.
In their own words
I recently had the pleasure of experiencing an exceptional mattress delivery service from Chris and Peyton, and I can't recommend them highly enough! From the moment they arrived, their professionalism and friendliness stood out. They were punctual, arriving right on time, which is always a plus in today’s busy world. Chris and Peyton handled my new mattress with care, ensuring it was protected during transport and delivery. What truly impressed me was their attention to detail.
Mr. Laurence and Mr. Peyton are the epitome of professionalism! They provided expedient and thorough service with a caring and personal approach. This is my second time working with Mr. Laurence; working with him was so incredible the first time, I was genuinely happy to see him again. I was certain that my items would be handled with great care. Mr. Laurence is an excellent leader who sets the standard for how all services should be provided. Whether he is on the ground or in the office, Mr.
Thank you, Grey! We appreciate your kind words about Mr. Laurence and Mr. Peyton. It's wonderful to hear that you had such a positive experience and felt well taken care of. Your recommendation means a lot to us!
I cannot say enough amazing things about the Coleman Movers team; EJ, LB, Aaron, and Miss Melody were absolutely phenomenal! From start to finish they were prompt, friendly, professional, and hands-down the BEST movers I’ve ever encountered. I was extremely nervous about moving my very expensive and heavy furniture, but all of my worries were completely laid to rest after seeing the incredible care and attention they gave every single piece.
Thank you, Jessica, for your wonderful review! We're so glad to hear that EJ, LB, Aaron, and Miss Melody provided you with top-notch service and made your move a positive experience. Your trust in our team means a lot, and we appreciate your kind words about their professionalism and care.
EJ showed strong leadership from the start. We shared our past concerns with Coleman, especially around communication, and he took that feedback seriously. What really stood out was how quickly he acted. He came back the very next day and spent extra time with us to make sure everything was addressed, even going beyond what was expected. He handled it all with professionalism and genuine care, and it’s clear he’s committed to improving the customer experience. Mike also did a great job stepping in afterward.
Thank you, Angelo! We truly appreciate your kind words about EJ and Mike. It's wonderful to hear how their leadership and dedication made a positive impact on your experience. Your feedback means a lot to us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff343
- polite staff149
- efficient staff85
- old mattress removal37
- bed frame assembly15
- on time12
- quick work9
- adjustable base setup7
- punctual staff6
- cross country move3
- packaging removal2
What the company says about itself
Taken from Allied Van Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“TX 76513 Call: (254) 613-1395 GET YOUR FREE QUOTE NOW! Moving From Moving To NEXT 4.85/5”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“Van Lines in Belton. Our agents have an A+ rating with the Better Business Bureau and hav”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…choose Allied Van Lines. We have more than 90 years of experience handling cross-country mo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- manta.comdirectory
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- yelp.comreviews