American Self Storage - High Point South
Self-storage facility in High Point, North Carolina
Google rating
4.6
Ratings counted
200
Are 1 or 2 star
5.0%Around typical
The rating breakdown
10 of the 200 ratings in Google’s published star breakdown for American Self Storage - High Point South are one or two star.
Against other listings in High Point
2.0 percentage points higher than the middle of the 5 listings in High Point we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 159 | 79.5% | |
| 4 star | 21 | 10.5% | |
| 3 star | 10 | 5.0% | |
| 2 star | 2 | 1.0% | |
| 1 star | 8 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Self Storage - High Point South at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Self Storage - High Point South, counted by matching the words they used.
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for American Self Storage - High Point South. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They storage unit suck 😡😠😡😠 bad business they're never nobody to answer your question, no one never there. It's alot. I have been paying for a until they said that I never paid for my unit. And now I have to pay more than I was supposed to because of they mistake.bad business.never answer the phone to answer your question. …
I apologize you feel you have received bad service from our company Jennifer. I would be move than happy to address your concerns, just give me a call Melissa [phone removed]. If you'd feel more comfortable sharing your concerns with me you … More
I've been using this storage for a few months now and never had an issue until today (5.3.2021), I wasn't able to get into my unit due to the door being locked, so I called spoke with Melissa who seems to be agitated just from conversation (so I'm still trying to be professional), so I explained to her what happened, so she puts me on hold to go check the door using my code (so she said), Anyway she comes back to the phone and tells me your code works, so I tells her ill try again once I get back that way, so she…
Hey Scottie, I really appreciate you taking the time to leave us a review and share your feedback on this situation. I would love the chance to understand this situation more, please feel free to reach out by call or text at [phone removed], or email me at [email removed] I look forward to speaking…
My daughter passed away and I was one month late was told I had til the 26 to pay and they sold our stuff a week earlier then said they would contact buyer and call us back never heard a thing if I could give no stars I would miss one payment and owe $400 for an $80 monthly storage
I'm sorry for your loss. I understand you being upset, that is not how our process works at all. I was also unable to locate your name in our system anywhere to see what happened. If there's something I can do better, please reach out. My cell is [phone removed] and my email is [email removed]
So far, has been decent other than a few issues. Overall, decent if you're in a pinch for quick easy online storage process.
We’re sorry to hear we fell short of your expectations. We’d love to talk and learn what happened so we can make it right. Please give us a call or stop by when you can.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 18%
- Worked hard and fast2 · 12%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for American Self Storage - High Point South. A review can mention more than one thing.
In their own words
I have used this facility many of times, and not one time have a had a problem. They are very friendly and helpful.. Keep up the good work/ keep the good pricing...💪🏾👍🏾 …
Thank you for being a repeat customer and for taking the time to share your experience! We love hearing that our team has been friendly and helpful every time. We appreciate you!
Will recommend the facility to any & everyone. Very clean environment & facility. Always responds quickly with ur questions or concerns. Great job u all !!!!! 👍 …
Thank you so much for the amazing review and recommendation! We’re thrilled to hear you’re happy with the cleanliness of the facility and our team’s quick responses. We truly appreciate your support and kind words—don’t hesitate to reach out if you ever need anything!
I called a lot of area storage facilities looking for a small unit short term and this storage unit beat the other prices by far - the other units were two to three times more expensive. All of the rental process was completely online with no in person meeting, which was super convenient for me booking on the same day as my move. And each month, I got an email and a text reminder to pay my bill. It is so hard to remember a storage bill when you are not used to paying it.
Thank you so much for taking the time to leave such a thoughtful 5-star review! We're delighted to hear that our competitive pricing, convenient online rental process, and payment reminders made your storage experience simple and … More
I was having a problem paying my storage bill on line and your representative Jennifer was there to help me .my payment would not go through and Jennifer told me to go to my bank and see if my account was locked. Turns out my account was locked due to suspicious activity. Someone tried to get into my account. Jennifer waved my late fee as a result of that and had me get s money order to pat my storage account.
Thank you, Willie, for sharing your experience and for the kind words about Jennifer! We're so glad she was able to help you navigate the payment issue and point you in the right direction regarding your bank account. Jennifer truly cares … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting14
- polite staff9
- prompt replies4
- comfortable atmosphere3
- phone support3
- fast process3
- moving process3
- promptness2
- rental experience2
- fee2
What the company says about itself
Taken from American Self Storage - High Point South’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“85 in High Point, North Carolina, and 24/7 access, it’s so easy to visit you”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- superpages.comdirectory