American Storage - Greensboro Rd
Self-storage facility in High Point, North Carolina
Google rating
4.8
Ratings counted
540
Are 1 or 2 star
3.0%Around typical
The rating breakdown
16 of the 540 ratings in Google’s published star breakdown for American Storage - Greensboro Rd are one or two star.
Against other listings in High Point
About the same as the middle of the 5 listings in High Point we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 476 | 88.1% | |
| 4 star | 38 | 7.0% | |
| 3 star | 10 | 1.9% | |
| 2 star | 7 | 1.3% | |
| 1 star | 9 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Storage - Greensboro Rd at 3.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Storage - Greensboro Rd, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for American Storage - Greensboro Rd. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
RENTER BEWARE! Our unit was broken into and we had over 20k worth of electronics taken. I own an amazon wholesale company and we use the inside storage unit to store our inventory. Here is our story: …
Sent an email on May 31 stating we owed $18 and if we did not pay by 2:00 we would get a $150 padlocking fee. Told to call a number if I had questions. Number didn't even work. Found a different number and I told someone that I'd be there shortly with a check. I dropped off the check by 11:30 on the 31st. Of course, I had to place in the drop box because NO ONE IS EVER THERE.
I switched units due to the drug activity and such at the end where my unit was and they went up on my rent. Same size and all. Not to mention their later fees are out this world.. if not paid by the 5th or 6th they lock you out and give you a late fee after that you get another late fee Comes up to almost $100 should be againt the law. More people need to report them as I am and complain. Their excuse is I did it online. I was told to buy their staff. So they break it down oh well sorry you will know next time.
Hey Tiffiney, I’m sorry you had a bad experience. My name is Adam. I’m the owner. Send me a … More
My review fell from a 5 star to a 1 star over the 3 years I was a customer. Aside from surprise rental increases and “storage improvement fees” that you get as random gifts, Property Manager “Taylor” needs a reality check on how to talk to people. I do not recommend this place any longer due to the chance he is the one to answer when you need help. While I reported Taylor’s bad behavior, the owner never reached out even per my request. If this is the behavior that they defend, I wouldn’t risk my belongings there.
Hi Kay, Thank you for updating your review. I am sorry that you had a bad experience with Taylor. Please give me a call at [phone removed] so we can discuss what happened. I always want all customers to enjoy an exceptional rental process from … More
Do NOT USE THIS PLACE THEY CHANGE THE RATE WHEN EVER THEY WANT AND IF YOUR BILL IS DUE ON THE 1ST YOU WILL HAVE A LATE FEE BY THE 4TH THIS PLACE IS TRASH THEY ONLY AIM TO STEAL YOUR MONEY AND TAKE YOUR BELONGINGS BUT THAT WONT HAPPEN THEY JUST LOST ANOTHER PAYING CUSTOMER
Hey Joey, I'm sorry that you've had a bad experience. My name is Adam, I'm the owner, and I'd love the opportunity to understand more about your frustrations and see what I can do to give you a better experience. My goal is for every customer to have a five star experience.
This is the worst storage place ever I would not recommend anyone ever rent from them after 28 days if you miss a payment you owe almost 400 bucks no one explained this to you please do not rent from them I will be contacting the BBB
I'm sorry you feel you had a bad experience Mr. Lewis, but we do reach out many times to let you know about the fees. If you would like to give me a call I would be more than happy to discuss the issues you feel you have had. Melissa [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 22%
- Worked hard and fast2 · 11%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for American Storage - Greensboro Rd. A review can mention more than one thing.
In their own words
Jennifer is such a pleasure to work with. If a problem does arise, she handles it quickly and professionally.
It is a delight to hear such positive feedback about Jennifer. She consistently demonstrates a high level of professionalism and efficiency, addressing any issues that arise with remarkable promptness and skill. Her dedication and capability are truly commendable and greatly appreciated.
Great group of people to work with. Always responsive and quick to help with any questions.
Thank you David, I'm always here to help!
The move in/move out process was seamless. Customer service was excellent (110%). Whenever I reached out (phone or text), I received a response immediately or within a reasonable timeframe and in a professional manner. Facility and unit was excellent. Perfect for college students when transitioning at the end of semester year, not having to bring everything home if not local to area! Definitely exceeded expectations as a first time user of storage and will definitely return at conclusion of semester.
I love this place, Jennifer is great she makes sure we all understand if anything happens. I feel safe with this place I recommend this place. Its has been two years I believe and I wouldn’t trade them.Sorry my last name is Hagins on my unit
HI Latoya, Thank you for your review! Jennifer's customer service is unmatched and we are certainly lucky to have her! I'm so glad she made your experience great!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff47
- rental process6
- reservation process4
- climate controlled unit4
- discount options3
- easy storage3
- summer storage3
- gate code3
- clean grounds3
- kiosk2
What the company says about itself
Taken from American Storage - Greensboro Rd’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…storage options. Our facility features 24/7 surveillance, electronic gate access, a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory