American Twin Mover Annapolis
Moving and storage service in Annapolis, Maryland
Google rating
4.1
Ratings counted
21
Are 1 or 2 star
23.8%Well above typical
The rating breakdown
5 of the 21 ratings in Google’s published star breakdown for American Twin Mover Annapolis are one or two star.
Worked out from 21 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Annapolis
18.5 percentage points higher than the middle of the 11 listings in Annapolis we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 76.2% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 4.8% | |
| 1 star | 4 | 19.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Twin Mover Annapolis at 23.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Twin Mover Annapolis, counted by matching the words they used.
- Damage to belongings2 · 40%
- Late, delayed or a no-show1 · 20%
Counted across the 5 one and two star reviews we have read for American Twin Mover Annapolis. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My experience with this moving company was awful. When the team did come up, they appeared unorganized and were hours late. During the transport, my possessions were treated brutally, and some of them sustained damage. The firm was unresponsive and did not apologize when I attempted to contact them for a resolution. Anyone who values their time and belongings should not use this service, in my opinion.
DO NOT USE THIS COMPANY. We decided to go forward with this company for our move from Philly to St Louis and now we wish we never did. We initially asked them to quote us for 40 boxes and they told us 3K.. when they came we realized that they had quoted us 20 boxes only and that our new price was 6.2K (literally double of what they originally quoted us!!!!) They promised they would deliver between 7-10 business days and even said (on the phone) that they would most likely deliver after 4 days yet yesterday when we…
We are very disappointed with this dishonest company. First, Joseph quoted us the wrong estimate. Then the movers broke items without telling us and did not reassemble the furniture that was disassembled. Upon completion of the job, Joseph admitted his error and offered a refund out of his pocket to prevent his manager from learning of his mistake and to get a 5 star rating. He reneged on his refund offer and stopped returning our calls.
My husband and I were given an estimate with an itemized inventory. Joseph assured us that we would pay less based on reduced number of hours and items removed from the inventory list. My husband and I made several trips with boxes …
Try answering the phone during your listed business hours rather than saying “hello” and immediately hanging up when the customer starts talking. I know it can be difficult to wake up in the morning, but we’ve all been there.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 50%
- Turned up when they said4 · 29%
- Worked hard and fast3 · 21%
- Careful with belongings2 · 14%
- Kept in touch2 · 14%
Counted across the 14 four and five star reviews we have read for American Twin Mover Annapolis. A review can mention more than one thing.
In their own words
James, my sales rep/coordinator was wonderful to deal with. He is very professional, easy to deal with, and accommodating. At the last minute, I had to have my move in delayed a day later than my move out. The had their crew work from 3pm to 7:30pm to fit us into the schedule. John and his two other crew members were very fast, efficient, careful, and professional. They took apart beds and reassembled them, wrapped up furniture quickly and completely, did not scrape walls, did not break anything.
Thank You for Your Amazing Review! We're thrilled to receive your glowing review! 🌟 Thank you for trusting us with your move and for sharing your positive experience. It means the world to us. … More
They are unfailingly punctual, helpful and polite. Communication is excellent. I think they are also fairly priced. I recommend them highly.
Thank You for Your Amazing Review! We're thrilled to receive your glowing review! 🌟 Thank you for trusting us with your move and for sharing your positive experience. It means the world to us. … More
American Twin Movers were professional from the start. After getting a few other estimates from highly known moving companies, Noam, with American Twin Movers, provided a VERY affordable estimate for the rooms of items needed to be packed and stored and that amount never changed. We were able to easily change our pick up/packing date several times due to circumstances beyond our control and American Twin Movers were able to accommodate every time. Brianna was an absolute angel.
Thank You for Your Amazing Review! We're thrilled to receive your glowing review! 🌟 Thank you for trusting us with your move and for sharing your positive experience. It means the world to us. … More
This is the 2nd time I've used these movers and will use them again if I need to. Scheduled to arrive 8-9 am, arrived at 8:30am. Had my entire 2 bedroom apartment loaded on the truck by 10:30am. Drove to new house and had everything unloaded, setup, and furniture placed where I wanted it by 12:45pm. Not a single scratch or dent on anything. Laid down moving blankets to protect the floors and even changed their shoes to ensure carpeted stairs stayed clean. I would definitely recommend to anyone needing to move.
Thank You for Your Amazing Review! We're thrilled to receive your glowing review! 🌟 Thank you for trusting us with your move and for sharing your positive experience. It means the world to us. If you ever need assistance in the future or have any suggestions, feel free to reach out.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- estimate3
- no damage3
- furniture assembly2
- efficient crew2
- blankets2
- broken items2
- floor protection2
- quote2
- flexible scheduling2
- careful handling2
What the company says about itself
Taken from American Twin Mover Annapolis’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“Moreover, our company offers extensive 24/7 support allowing you to take care of yo”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…an Twin Movers in Towson today! Now get free estimate before hiring. Read more Committed To I”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…care to delight the citizens for over 20 years A tango of masterminded expertise, cust”Raw text captured from the page, including any surrounding navigation.