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ANC Movers - Vancouver & Portland

Mover in Vancouver, Washington

Google rating

4.6

Ratings counted

218

Are 1 or 2 star

9.6%Above typical

The rating breakdown

21 of the 218 ratings in Google’s published star breakdown for ANC Movers - Vancouver & Portland are one or two star.

Against other listings in Vancouver

This company9.6%
Typical listing in Vancouver4.4%

5.2 percentage points higher than the middle of the 16 listings in Vancouver we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
18685.3%
4 star
115.0%
3 star
00%
2 star
41.8%
1 star
177.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is ANC Movers - Vancouver & Portland at 9.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for ANC Movers - Vancouver & Portland, counted by matching the words they used.

  • Damage to belongings9 · 43%
  • Items missing or never delivered4 · 19%
  • Price rose after the quote3 · 14%
  • Stopped responding3 · 14%
  • Late, delayed or a no-show2 · 10%
  • Crew conduct2 · 10%

Counted across the 21 one and two star reviews we have read for ANC Movers - Vancouver & Portland. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewLucas M.7 years ago
First off I was over charged. I was told $100 an hour and it turned into $140 and hour that supposedly was charged by accident, so they fixed it to $130 and hour instead lol. What a joke. Talking about they moved more than I had said which wasn’t true. They show up 30 mins late but because I went 15 mins over I get charged. They over charged me and the math said they owed me $$180 and all I got was $50.
2-star Google reviewFrancis A.Edited 5 months ago
We had a great experience with ANC moving a spinet piano and some other heavy items. Both Seth and Peter were fantastic to work with. We look forward to working with them again today to move items back. UPDATE: We had ANC come out to our home vs at my mother-in-laws and am still in shock that I haven't heard from the owner of the company after finding a crack in our flooring and brought this up to the lead person after they were done.
Reply from the business

Thank you so much for the kind words! We're glad to hear Seth and Peter made the experience a great one—spinet pianos and heavy items are no small task, but they’re always up for the challenge. We’re looking forward to helping you again today!

1-star Google reviewWally L.10 years ago
Do not use this company for your move. I had most all my furniture damaged even though I supplied 60 moving blankets for our move. Stuff was not wrapped well enough to prevent damage and it is very extensive. To top it off I am now also missing a very expensive computer tower. I have called both Peter and Jennifer several times to file a claim and go over the issues. Each time they tell me they will investigate and get right back to me but that never happens.
2-star Google reviewDarin M.Edited 3 years ago
We hired ANC Movers to move the bulk of our home from Vancouver to Longview. The movers did a great job - it was arguably the hottest day of the year and they rocked it. There was some sort of mixup with charging us on the day of the move and we were told that they would contact us on Monday to complete the payment. We received a call later the following week letting us know that they were going to "run the charge through now." Fortunately, I asked how much the charge was because that information was not supplied.
Reply from the business

As we are glad to hear that most of your experience with us was good, even with the miscommunication about the billing. We did try our best to get all the repairs done we even offered 2 options for the repair of the couch, which is above and beyond the contract you signed.

1-star Google reviewW H.Edited 2 years ago
Well said Jen N. Just more lies... As info, I filed complaints with the BBB and the Washington State Attorney Generals Office. You and others might consider doing the same. It could help potential/future victims make a better and more informed decisions. BE AWARE! ANC Movers Inc. (See BBB Complaint ID # 20832390) was horrible to work with. Their driver got stuck sideways in my driveway rather than back out.
Reply from the business

We appreciate your previous 5-star review upon completion of your final move, where you mentioned that everything had arrived in great condition. We also appreciate your amicable patronage for all your previous moves.

1-star Google reviewJ N.Edited 2 years ago
Ive used ANC movers three times. One time to unload and two times to move apartments. The first transport was 1.5 miles away. They moved a 2 bedroom 2 bathroom in 4 hours. Est. $850. The sent a big truck the first time. The second time. I’m only moving buildings in the same complex. They sent a van (so disappointing) I moved from an 2 bedroom to a one bedroom. So less furniture and I paid just as much est $850. I was quoted $500.
Reply from the business

Hello Jenny, We want to express our sincere apologies for any inconvenience caused with your move and we appreciate you sharing your concerns and frustration with us. It is customers like you that help us grow as a company. Your feedback is crucial to us and we will use it to improve our services.

1-star Google reviewJames S.4 years ago
Hired this company to move us in the pandemic, submitted and approved a quote for packing and moving online and over the phone. When they arrived, they told me, oh that quote was just for moving, and said they had to double the quote, despite the original stating it was for both services. Clearly attempting to take advantage of the pandemic moving urgency.
1-star Google reviewWilliam Z.Edited a year ago
Unfortunately, my experience with ANC has been less than stellar. It started off very good, communication was good throughout the estimate and booking process. The day they packed the house went well, however after the truck was loaded and we started removing items from the truck it was very evident that the movers were very careless in loading our items. We had several pieces of furniture damaged from lack of protection or just having items stacked on one another that shouldn't have been.
Reply from the business

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet the high standards we aim to provide. We want to address the concerns you raised regarding the damage to your furniture.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous106 · 62%
  • Worked hard and fast66 · 39%
  • Turned up when they said44 · 26%
  • Careful with belongings43 · 25%
  • Kept in touch12 · 7%
  • Price matched the quote9 · 5%

Counted across the 171 four and five star reviews we have read for ANC Movers - Vancouver & Portland. A review can mention more than one thing.

In their own words

5-star Google reviewConnie G.5 years ago
My experience with ANC was fantastic. Our move could not have gone better. Brian, Rey and Aaron showed up right on time. They got to work fast! They took apart the beds, tables and treadmill. Got everything else loaded and ready to go. They delivered to our new place, about 3 hours away, the next day. They unloaded, reassembled, put furniture where we wanted it and were done in about 5 hours. Very nice, polite, thoughtful crew, who were so accommodating. I highly recommend.
5-star Google reviewJennifer S.4 years ago
Our whole family were so impressed by these young men. I moved my mother from her ground floor independent living apartment to a fourth floor senior apartment. complex. Sean and Dathen we so kind to everyone they came in contact with, worked efficiently, and communicated well with myself and my mother. I have recommended your company to family members and the residents at the new apartment complex asked for business cards for their friends and family. Again, we were so impressed with your company. Jennifer Sherrick
Reply from the business

Jennifer, Thank you for the kind review. It means a lot that you took the time to leave a review for us. We are so thrilled to hear that you had such a good experience with our movers, and glad that we were able to get everything moved for your mother okay.

4-star Google reviewMarianna J.7 years ago
They were able to move us in one truck, and in one day - other movers needed two days and two trucks. It was also very reasonable, with minimal damage. Peter was very nice and easy going, and matched his picture on the site, but the other four gentlemen didn’t match any of the photos (one of them might have... maybe it has been a while since the photos were taken).
5-star Google reviewRodney R.2 years ago
I am writing to express my deepest gratitude for the exceptional moving services provided by your team during my Mom's relocation. Moving can be a stressful and challenging experience, but your company's continued professionalism, efficiency, and dedication made the process remarkably smooth and stress-free. From the initial inquiry to the final delivery, every member of your team exhibited a high level of expertise and customer service.
Reply from the business

Rodney, We're truly touched by your heartfelt words of appreciation! It's been an absolute pleasure to serve you once again and to know that we've consistently met your expectations means the world to us. Your loyalty and trust are invaluable to our team.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional crew16
  • piano moving7
  • friendly movers7
  • furniture moving5
  • friendly teams4
  • short notice availability3
  • fast crew2
  • respectful crew2
  • respectful of property2
  • honest company2

What the company says about itself

Taken from ANC Movers - Vancouver & Portland’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “…and skip the stress and hassle with our guaranteed packing services. Packing yourself may”Raw text captured from the page, including any surrounding navigation.

  • Publishes a licence or operating numbersays on their website
    Show the text this came from

    “7082 DBE Certification: D3M0025548 WA License #MEF181016 OR License #: 223805 Privacy Policy C”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…in doing the job right. We’re fully licensed and insured and help with both local an”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Q Giving Back Careers Blog Testimonials Free Quote Select Page Trusted Local Movers in Van”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…the job right. We’re fully licensed and insured and help with both local and interstate”Raw text captured from the page, including any surrounding navigation.

Before you hire ANC Movers - Vancouver & Portland

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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