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Andy Anderson Moving Co

Mover in Fayetteville, North Carolina

Google rating

4.5

Ratings counted

220

Are 1 or 2 star

10.5%Above typical

The rating breakdown

23 of the 220 ratings in Google’s published star breakdown for Andy Anderson Moving Co are one or two star.

Against other listings in Fayetteville

This company10.5%
Typical listing in Fayetteville4.8%

5.7 percentage points higher than the middle of the 18 listings in Fayetteville we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
18684.5%
4 star
94.1%
3 star
20.9%
2 star
20.9%
1 star
219.5%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Andy Anderson Moving Co at 10.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Andy Anderson Moving Co, counted by matching the words they used.

  • Damage to belongings6 · 33%
  • Crew conduct6 · 33%
  • Items missing or never delivered5 · 28%
  • Claim or refund went nowhere1 · 6%
  • Stopped responding1 · 6%

Counted across the 18 one and two star reviews we have read for Andy Anderson Moving Co. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

2-star Google reviewVersais G.2 years ago
The worst moving company ever! I was charged an insane amount. The movers left boxes and tubs etc in my apartment and in my garage. Damage was caused to the side of my dresser and they completely broke my kitchen table. I had called to see where my stuff was at, I was told I would get a call back and I never got a call back. I was told that he would have the movers come back the next day and move the stuff that wasn’t moved to the house. The owner stated “that will cost money and time”.
Reply from the business

Thank you

1-star Google reviewTiny T.10 years ago
My husband and I moved 4blocks away and tried to do it ourselves but with the heat and him with MS, WE decided to get a mover.. Enough was enough.. So for $190 an hour it sounded like a plan and we could finally relax. Mostly everything was already packed and ready to go... I was at the new place, He was at the old.This is what was still left behind.including the 2bicycles outside and even the microwave!!! Wth!!!
Reply from the business

Pictures are worth a thousand words: the house was an absolute mess as there was stuff, including trash, everywhere. As this customer's "review" claims, "everything was already packed and ready to go"; however, that is not my perception when I see the pictures that she posted regarding the…

1-star Google reviewTIffany L.Edited 2 years ago
Negative ghost writer. You called me but unfortunately I was busy with life and couldn't get back in touch with you. Didn't even know you responded back to this review. But yes the service man came out and worked on my dryer, he's the one who said what the problem was and I adjusted it. The furniture was brand new and yes you tried to repair it but it made it worst. Yes you wrote a check for 150, but that was in part of a stolen Playstation you're workers took. You gave 60 for furniture and 100 for a Playstation.
Reply from the business

Responding to your review. This customer called after her move ,and said she had an issue with her dryer making strange noises. We sent a repair man out and he took apart her dryer and couldn't find any issues. But the dryer was now placed on a tile floor and it echo from the floor.

1-star Google reviewJessica L.a year ago
We recently used Andy Anderson to move based on good reviews we had read online and they were not worth the cost. The crew was nice and nothing was broken. However, they were horribly inefficient. It took a four man crew twice as long to move us out of the apartment as it had taken a 2 man crew to move us into the apartment with the same amount of stuff. Also, we had some bags with personal items in a corner that we said we would move ourselves.
1-star Google reviewJaclyn V.5 years ago
We hired Andy Anderson Moving company at the last minute. We had a move and needed someone quickly. Everything seemed like it would go well. Twelve hours later, our 3 bedroom move was completed. We paid for 4 guys to move us. Unfortunately, only 2 were really equipped to lift heavy furniture. One was so high that the smell permeated the house and he was barely functioning at the capacity to effectively help. My husband and I were busy trying to get things pointed out to get into the van.
1-star Google reviewDominick G.3 years ago
Sure they'll get your stuff moved but they also know they're paid hourly and work slow. 5 guys took over two hours to move out a two bedroom apartment where only one bedroom was furnished. They will also charge you for the drive to their shop not the drive to the location you're moving to. Currently out of the country and this company took full advantage of it.
Reply from the business

He was charged for 4 men, but was sent out 5 guys. And he wasn't charged for the additional man. And yet he still complained... the moving part took 2.75 hours, to disassemble, wrap, load and unload his 2nd floor apt.

1-star Google reviewPrismatic P.2 years ago
These guys were the worst. Very unprofessional and displayed a hatred for their jobs. They showed their displeasure by destroying every piece of furniture that I had left! And to add insult to injury, the head mover denied breaking a desk that I saw them destroy. These guys definitely can't properly load a truck . They wasted so much space in my storage that I ended up having to get an additional storage. They stacked the lightest boxes on the bottom and the heaviest on the top.. ..
Reply from the business

We have checked our records and are unable to locate anyone with this last name. Nevertheless, at any time during the move, after the move, or before someone else moved your household goods you could have contacted us so that we could have tried to rectify the issues you have claimed you had.

1-star Google reviewAsia L.4 years ago
Worst experience of my life! Movers are unprofessional and worked very slowly. They half moved everything left things behind that I had to go back and get which cost more money! Several of my things was broken including a 65" tv. I called Andy he said he would call back I never heard from him again. After reading receipt I noticed mover only told Me about one protection plan very deceitful. I feel like I was scammed so beware DO NOT USE THIS COMPANY.
Reply from the business

SHE CASHED MY COMPENSATION CHECK AND WE HAVEN’T EVEN DEPOSITED HER CHECK FROM THE MOVE. Here is the other side to her story... We had contacted this customer for several days before her moving date of Jan.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous86 · 48%
  • Worked hard and fast74 · 41%
  • Turned up when they said47 · 26%
  • Careful with belongings39 · 22%
  • Price matched the quote6 · 3%
  • Kept in touch5 · 3%

Counted across the 180 four and five star reviews we have read for Andy Anderson Moving Co. A review can mention more than one thing.

In their own words

5-star Google reviewSheree F.a year ago
I had a fantastic experience with Andy’s Moving & Storage while relocating my business. From start to finish, the team was professional, efficient, and incredibly careful with all of our equipment and furniture. They made what could have been a stressful process feel smooth and manageable. Communication was clear, they arrived on time, and their attention to detail was outstanding.
Reply from the business

Thank you. Have a great day

5-star Google reviewJ C.a year ago
After a recent move, I called around to several companies who all refused to move my gun safe. I finally found Andy Anderson Moving and they took the job with no hesitation. They showed up early and ready to work. The crew got my safe out of my old house and into the new one in under an hour. They took great care not to damage anything. I won’t waste my time calling anyone else anymore. Andy Anderson should be the first call you make if you need something moved. Very reasonable pricing too.
Reply from the business

Thank you

5-star Google reviewBurt D.9 years ago
Moving is such a stressful time, and after a few bad experiences with moving companies I have mostly moved myself when necessary. Recently I have had to move some "things" to storage and decided to use a moving company. I put "things" in quotation because any onlooker would think of them as junk or old furniture of little value, but to me they weren't "things" they were memories and had tremendous emotional worth to me.
5-star Google reviewKimberly B.a month ago
Mr. Andy is absolutely amazing and his team!! I could not ask for any anything better!! And Mr Andy himself takes care of everything and make sure that everything is right and does the appointments and does everything. I’m so very thankful that I called him! Him and his team definitely worked A Lot today on all the stuff That I had to have moved it was definitely a challenge!! But him and his team took it And we way beyond anything you could imagine customer service is definitely alive with this company, and Mr.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • friendly crew23
  • polite staff13
  • smooth move4
  • polite movers3
  • grand piano move3
  • affordability3
  • disassembly and reassembly3
  • damaged items3
  • careful crew2
  • efficient packing2
  • household move2

What the company says about itself

Taken from Andy Anderson Moving Co’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Describes itself as veteran ownedsays on their website
    Show the text this came from

    “PCS moves to and from Fort Bragg. As a veteran-owned and operated company, we are fully lice”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…you faster and better? Call Us For Free Quote Shop Now for Supplies Andy Anderson Mov”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…and operated company, we are fully licensed (NC #C-2042) and insured. We have been”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…we are fully licensed (NC #C-2042) and insured. We have been voted "Best in Fayettevil”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “Most Trusted Movers — Serving NC Since 1990 Fayetteville's Most Trusted Movers”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory
  • yellowpages.comdirectory

Before you hire Andy Anderson Moving Co

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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