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S&Q Movers

Mover in Fayetteville, North Carolina

Its address is in Hope Mills, North Carolina. It appears here because Google returns it for Fayetteville.

Google rating

4.8

Ratings counted

726

Are 1 or 2 star

4.3%Around typical

The rating breakdown

31 of the 726 ratings in Google’s published star breakdown for S&Q Movers are one or two star.

Against other listings in Fayetteville

This company4.3%
Typical listing in Fayetteville4.8%

About the same as the middle of the 18 listings in Fayetteville we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
67292.6%
4 star
192.6%
3 star
40.6%
2 star
60.8%
1 star
253.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is S&Q Movers at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for S&Q Movers, counted by matching the words they used.

  • Damage to belongings10 · 40%
  • Items missing or never delivered4 · 16%
  • Late, delayed or a no-show4 · 16%
  • Crew conduct4 · 16%
  • Stopped responding3 · 12%
  • Price rose after the quote2 · 8%

Counted across the 25 one and two star reviews we have read for S&Q Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTyresa T.10 months ago
I dont recommend S&Q movers. If I can give no stars I would. The movers damage my brand new couch during my move and didnt say anything. When I reach out to Mr. Omar, he claimed the damage may have been there already and that things happen when furniture is moved. He claimed that he was busy and will call me back. I never got a call back. Also the final quote was double the amount of the original quote and he only applied a small discount if you did a review for the company.
Reply from the business

Thank you for choosing S&Q Movers. We always strive for 5 stars. We appreciate your business!♥️ ✅️Hello Tyresa, This is Mr. Omar from S&Q Movers contacting you about your last move....

1-star Google reviewQuesha V.5 years ago
1. They were 3 hours late. 2. I was told my items would be wrapped (bedroom set and other items for protection) they did not have shrink wrap and ran out of tape and used mine. 3. Poor communication. 4. Not worth the price. 5. Makes excuses for unprofessional behaviors.
Reply from the business

Thank you for choosing S&Q Movers. We always strive for 5 stars. We appreciate your business. ❤ 1. We were late due to customer requested reschedule for a later time frame and customer before had unforeseen circumstances with Unload which delayed arrival time. 2.

2-star Google reviewRichard D.7 years ago
They made a deal with my sister in-law to move her stuff from the Villages Florida to Fayetteville NC. They said that included putting her car on car hauler and bringing up with them. They moved her but did not bring the car as they agreed upon. Then they Omar said that he didn't remember about hauling the car because he didn't bring the car hauler with him then they said they could not get the car hauler because nobody had one and then he said that they could haul the car because the truck was to heavy.
Reply from the business

Thank you for choosing S&Q Movers. Please let us know how we can improve service. We always strive for 5 stars. We appreciate your business. We apologize if your experience with S&Q Movers was not a 5 🌟🌟🌟🌟🌟 one!

1-star Google reviewDebra C.5 years ago
Hi, I hired S & Q to move my personal items on 8/24/2020. Damage occurred and I made several attempts to get the owner to correct the damages and accept responsibility for the repairs needed, but to no avail. Well, eventually I received a text on the 10th of September that they would come to see the damages reported the following day between the hrs of 2-4 pm. However, prior to that I had extended an invitation to my home for he/them to see for themselves.
Reply from the business

Hello Ms. Colon, 🔸️It's very unfortunate you feel this way about your Services. We could have easily terminated service or rise the price due to Deception of inventory being moved & Not being ready.

1-star Google reviewMi H.7 years ago
DO NOT TRUST THIS “COMPANY”. Omar made an agreement to transport my 65-yr old mother, her household goods and her vehicle from FL to NC after my father passed away. He sent the order info to my uncle because my mother does not text or email. Even though the order did not specifically include the vehicle nor giving her a ride, my uncle did not question it because the amount was the same as what was agreed upon.
Reply from the business

S&Q Movers will not be online bullied by customers or their family/ friends with misleading information due to situations that are not in our power. We have made several offers on resolving matter, we are sorry you are not happy with options given. Thank you for choosing S&Q Movers.

1-star Google reviewAlexis W.5 years ago
April 16th Omar was hired to move my family's belongings from one home on base to another. Due to unsafe conditions that could harm my health while pregnant and my children's health I was advised to not enter the home. After paying roughly under $1k for Omar to pack and move everything within the home, I trusted his word when he locked up the first home and guaranteed everything was packed up and ready to move. Was I mistaken for trusting him, absolutely however a company without trust is nothing.
Reply from the business

⚠️ ⚠️Fabrication Alert ⚠️⚠️ Unfortunately, We don't have any records of claims of damages to a dresser or anything of that nature. We closed out invoice on April 16, 2020 (4 months ago). Customer did communicate some missing screws via text message.

1-star Google reviewAlethia S.7 years ago
*** DO NOT USE *** S&Q movers located in Fayetteville, NC was recommended to me by a co-worker who had used them before. She highly recommended them. Turns out the reason why is because the owner, Omar is her cousin. I scheduled to use the company to unload a truck of furniture. A very responsible price was given which is why I decided to move forward with them. The very first unprofessional sign was he asked me to complete an application via text.
Reply from the business

We know this review does not represent our brand or services we provide to all our customers. Gald we had a chance to communicate, and iron out moving issues. We apologize again that you did not receiving 5 Star ⭐⭐⭐⭐⭐ Services from us on your orginal move date.

1-star Google reviewCee L.Edited 7 years ago
My interaction with Omar and his team was both professional and pleasant. We hired S&Q Movers to move our items into storage as our government move was unable to accommodate the date we needed to move prior to our renters moving in. My husband and I have been in the military for almost 20 years with greater than 15 moves between the both of us. We can definitely tell between a good and bad move. Unfortunately, this move between our home and into storage was not a good move but greatly subpar.
Reply from the business

Thank you for choosing S&Q Movers. Please let us know how we can improve service. We always strive for 5 stars. We appreciate your business. We apologize if your experience with S&Q Movers was not a 5 🌟🌟🌟🌟🌟 one!

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous275 · 58%
  • Worked hard and fast215 · 46%
  • Turned up when they said101 · 21%
  • Careful with belongings65 · 14%
  • Kept in touch35 · 7%
  • Price matched the quote13 · 3%

Counted across the 471 four and five star reviews we have read for S&Q Movers. A review can mention more than one thing.

In their own words

5-star Google reviewASHLEY T.5 years ago
I was hesitant at first due to them canceling last minute the day of, but let me tell you….the next day when they showed up they were on time, professional, very respectful, careful with my items, fast, and all at a great rate! I would highly recommended them!
Reply from the business

Thank you for choosing S&Q Movers. We always strive for 5 stars. We appreciate your business! ❤

4-star Google reviewMaya5 years ago
*This was an in state move* They were very friendly and communicative! I had to reschedule my move last minute (3 days before the move) to a day later then previously stated and they were able to accommodate me. I was told 3 movers would come but we actually ended up with 4! However, what kept me from giving them a 5 star review was because not all of my items fit into the moving truck since it was so small.
Reply from the business

Thank you for choosing S&Q Movers. We always strive for 5 stars. We appreciate your business. ❤

5-star Google reviewSavannah F.a day ago
5-Star Review I was stressing last minute trying to find a moving company, especially since it’s just myself and my son and we needed help immediately. I called this moving company in a bit of a panic, and Omar and his crew came to our assistance right away. They were able to accommodate us without any issues. They gave me a very reasonable price, showed up on time, and had the right number of people to get everything moved efficiently.
5-star Google reviewTricia M.3 years ago
This is the second time I am using S&Q movers. As a retired veteran, I have moved several times. Often I have experienced more awful moves than great ones. S&Q was on TIME!!! I did not have to wait half the day. The owner even came the morning of to meet me, shake my hand as well as making sure I was satisfied with the staff. S&Q packed my 4 bedroom home in record time. Everything was handled with care. I had no damage during transport or while set up and break down. They were super friendly.
Reply from the business

Thanks for choosing S&Q Movers for your moving needs! ❤️

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional movers38
  • short notice availability20
  • quick movers17
  • affordability15
  • furniture moving15
  • extra movers5
  • punctual staff4
  • storage unit move3
  • careful loading3
  • out of state move2

What the company says about itself

Taken from S&Q Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Contact Us Schedule Your Move To get a free quote, to arrange your movers, or if you have”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • nextdoor.comsocial
  • mapquest.comdirectory
  • yelp.comreviews

Before you hire S&Q Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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