The $20.00 Moving Truck, LLC

I am writing a mixed review on this company. They came to move some heavy furniture, everything went OK with that. What I'm having a mixed review with is that I was quoted a price a few weeks before the move, but the day of the move it was a different price (lower than the original quote). When it came time to pay, I questioned the amount because it was alot higher then the price I got it the text message on the day of arrival.

First off! I understand my short time frame was going to possess a challenge for me. All I needed moved was one bedroom set. I decided to give you guys a 1 star because whoever I spoke to on the phone was not professional in the way he spoke to me. My family has used this company before and service was great which is why I was going on good faith by hoping I could of been accommodated. Was not even given option to possibly take the Thursday you had available before the guy was practically hanging up on me.

I wish I had something positive to say. I hired this company based on the amount of positive reviews but my experience was not good. A month out from my closing we had to reschedule for a week earlier and I was advised the new closing date/moving date *was available.* Two days before moving day I called to confirm and didn’t hear back. I texted hours later and didn’t hear back. The next day I called again and didn’t hear back.

Buyer Beware. I purchased a front loader washer/dryer set on pedestals. It was delivered and set up perfectly. The washer was really noisy and the clothes seemed much wetter than what I was used to. I called and Jasmin sent out the technician who said it had problems and they would need to order a new part. Amazingly, they offered me a loaner which while I had it, did seem to work. The part gets replaced, the washer returned and a few loads later I now have water all over the floor.

I contacted $20 moving truck based on a friend's recommendation. All I needed was for my stuff to be loaded onto a truck and trailer for a long distance move, no packing involved. I packed ALL of the boxes and had packed most of the trailer and part of the truck. I had to ask them to unload the truck to redo or all of my stuff would not have fit and all of the boxes would have shifted/fallen on the 1st turn. All of my glass would have been broken.

It started off so well...and ended oh so horribly... When I contacted The $20.00 Moving Truck on Monday 1/3/22, I informed them I have a truck and needed movers to unload the truck which fell under the 'Labor Only' services. Diana stated the earliest availability was on the Friday, 1/7/22. She stated another move was scheduled earlier in the day and she will inform me of a time once that move was completed. I accepted. Terms and conditions was sent via text.

They broke my bed. They attempted to unscrew it but then decided to just pull the platform off. They did not reassemble it at the new place… because they had broken the screws. They also broke my dining room table. That crazy saying you don’t have a record of me as a customer cause I actually used your service twice and the same guys came both times (locs guy and tall skinny) I’m not sure what a phone call would do considering I don’t exist to you.

My mom bought a refrigerator from them and the delivery driver hooked up the water line which he volunteered to do and did something wrong and now she has water damage. When contacted they first stated they are not allowed to hook up any lines up but the delivery driver did. When I asked can they send somebody back out to take a look they said they would call me back. They called back and then proceeded to say we don’t cover damages. So basically my mom has to take a bigger L than the refrigerator itself.