Stewart Moving & Storage

We did a PCS from HI to NC with Stewart M&S being the contracted provider for the military on the NC end. The moving crew was unprofessional as they constantly had conversations about drugs. They caused damage to the house and intimidated me to sign a document stating the damage was already there. There were constant smoke breaks so my home and belongings absorbed the smell of cigarettes. Multiple items were broken by the team as well.

Absolute worst moving experience in all my years of moving! A complete disgrace of a company with all their claims of awards and excellence. Look at the pictures of my possessions that they destroyed in a $10K move from NC to Ireland! Gross negligence and basic incompetence led to thousands of dollars in hideous damage to our personal goods. They did not inspect the shipping container for holes prior to loading (admitted in an email), and we ended up with a container full of water from a pin hole in the top.

There’s no option to give you a zero star rating, so a one star is the only option! We are completely dissatisfied with the service we have received from Stewart Moving and Storgae Company. We received our items Misnumbered and stolen. A 65 Flat Inch screen television along with a Mac a desk top computer, completely vanished from shipment. Along with other sensitive items. Although, the military will pay for this missing items, we will make sure this company be removed from the list to service military families.

Part 2 from THEY STOLE FROM A CHILD R Stringer When we arrived to our new home the delivery team, led by Louis, showed up at 4 pm to unload our shipment. Louis said he’d been driving all night and needed my help unloading as he had to sleep. So I helped these people (his two helpers) unload our shipment into the night. We had two dressers damaged and a changing table completely destroyed due to the way they packed everything into the truck.

The worst service that I have ever had with ANY company. This company sent out two seperate groups of people to my home. Three women to pack and two men and a woman to load my household goods. The three women were polite but one of them made a comment that made me skeptical of some of my shoes possibly being stolen. While The women were packing, the other group decided to leave. While gone, the women who packed finished up with me and went over the inventory list of what was packed etc.

They were friendly and fast but did not do a complete unpacking(which they were paid to do). They took note of the condition of the home and appropriately noted any deficiencies in it before they started unpacking. I didn’t want dirty shoes all over my home so I made a space in the immediate room to put all of my belongings. I didn’t care so much about the “full unpacking” because I didn’t want them to stay longer than necessary because it felt hostile after what happened.

Worst experience ever with a moving company. I was told through transportation they are the best in the Fayetteville area and that is not the truth. The gentleman that came out to do the estimate stated we would get a two day pack out and on day 3 the truck would come. On the first day, May 2023, they sent two to start. They worked so hard and the manager called to check in. I heard the conversation and they way she spoke to our packers.

On March 6, 2024 at Randolph Pointe on-post housing on Fort Liberty, NC, Stewart Moving & Storage were moving my neighbor at my BOQ apartment complex. They had all of my neighbors belongings laid out under the awning on our floor and in front of my apartment door. I was checking for some large Amazon packages (bedframe and headboord and kitchen chairs) during my lunch break approximately at noon. No packages had arrived yet. I returned at 4:00 pm and the movers were still loading up the truck.