ArcBest
Logistics service at 8401 McClure Dr in Fort Smith, Arkansas
Google rating
3.7
Ratings counted
53
Are 1 or 2 star
30.2%Well above typical
Google carries another listing under this name in Fort Smith. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
16 of the 53 ratings in Google’s published star breakdown for ArcBest are one or two star.
Against other listings in Fort Smith
21.6 percentage points higher than the middle of the 12 listings in Fort Smith we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 62.3% | |
| 4 star | 3 | 5.7% | |
| 3 star | 1 | 1.9% | |
| 2 star | 1 | 1.9% | |
| 1 star | 15 | 28.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is ArcBest at 30.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for ArcBest, counted by matching the words they used.
- Booked by one company, moved by another2 · 18%
- Price rose after the quote1 · 9%
- Items missing or never delivered1 · 9%
- Belongings withheld over payment1 · 9%
- Crew conduct1 · 9%
Counted across the 11 one and two star reviews we have read for ArcBest. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We run a small business and ship all of our weightlifting platforms via LTL freight. We typically use a carrier not available through ArcBest, as their rates they've given us are great. Still, there are areas of the country where they don't have terminals at and shipping can be expensive. An ArcBest sales rep reached out to us to set us up on their 3rd party shipping platform. The rates they gave us with ABF freight were okay, not great.
We're sorry to learn about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating unexpected charges and billing disputes can be, especially when they affect your business. We've … More
Believe it or not, I absolutely loathe writing a bad review. I have written very few in my life. They held my delivery hostage because of (supposedly) incorrect Hazmat information and billing. They picked up on friday, hauled to their yard for pre-scheduled monday delivery. Customer service is abhorrent. They claimed that the one and only person in the company that could work on and release the load for us to pick up didn't come in until 2 (they knew we went home at 2 because our delivery window was 8 to 2…
We're sorry to learn about your delivery experience, John. This isn't the level of service we want our customers to receive, and we understand how frustrating unexpected delays can be. I've shared your comments with our operations team for … More
Our driver arrived to the receiver Monday morning January 21st 2019 with the reefer at 50 F and it was -4 F outside. The receiver was closed due to extreme cold, we asked for more than $150 layover to cover fuel expenses and some lost opportunities ( lost a reload). Delivered the load Tuesday first thing in the morning and got black listed it's 2026 and Donald is still mad because carrier asked for fair compensation, too bad they took Molo, hope they go bankrupt and good broker takes over their customers
We're sorry to learn about your experience, Volodymyr, and we value the opportunity to address your concerns. We are sharing your comments with leaders for further review. If you would like to share any additional information, please email us at [email removed]
I am extremely disappointed with the carrier's service. They lost my order and refused to take responsibility for it. As a result, I have lost time and money. I cannot trust this carrier to handle any of my shipments in the future. I would strongly advise anyone considering using this carrier to look elsewhere. This has been a terrible experience and I would not want anyone else to go through it.
Thank you for sharing your feedback with us, Lucia. This is not the experience we expect or want for our customers, and we would like to look into your shipments further. Would you mind sharing your PRO number(s) and any additional information with us at [email removed]?
Very bad experience. My shipment was picked up from a store two hours south of me then taken to a hub two hours north of me. My city is the halfway point between where they picked up and the hub it was taken to. It took over a week to get a shipment that was originally two hours away.
We value your feedback, RaShon, and we appreciate you taking the time to leave a review. Would you mind emailing your PRO/tracking number and any additional information to our team at [email removed] so we can follow up on your comments with leaders?
If I could give less than one star I would. One of the worst places I could have chosen to put so much of my time and passion into. They are not about the culture or values they speak so highly of. I did have a few great leaders and mentors …
One of the worst brokers out there. They'll use trucks as storage units and lie about delivery dates just to get loads picked up. Then They'll reset your tracking and say you never went. Deceitful broker. The 5 star ratings are the …
Hi, Rooster. We're sorry you didn't have a great experience. This isn't what we want or expect for anyone that works with us, and we would like to look into this further. Would you mind sharing additional information with our team at [email removed] so we can look into this further?
They do not respect Bill 101 at all, yet they are established in Quebec... Facebook advertising published only in English, as well as a website only in English (no French option).
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
- Kept in touch1 · 20%
Counted across the 5 four and five star reviews we have read for ArcBest. A review can mention more than one thing.
In their own words
I'm hoping this is the correct company. We had an issue on the road traveling out of state. From the very first people that answered the phone to the claims department were extremely professional and kind. I recommend them for anyone interested in freight, trucking or logistics. Thank you.
We're glad you had an excellent experience with us, Rick. Thank you for taking the time to share your experience and for highlighting our team. We appreciate you recommending us to others!
I used ARCBEST to move two 53' dry vans. I had excellent service from beginning to the end. I worked the drayage team. They had great communication with me throughout the process.
We're glad we were a great fit for your needs, Michael! Thank you for choosing ArcBest and for taking the time to leave a review.
ArcBest delivery service was outstanding and the delivery was without incident. Victor, the delivery gentleman was professional, kind and courteous.
Thank you for sharing your experience with us, Johnnie! We appreciate you taking the time to leave a review, and we value your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- broker7
- communication3
- shipment3
- workplace3
- beautiful building3
- ltl2
- company2
- phone2
What the company says about itself
Taken from ArcBest’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…ansport. Quickly check on your shipment 24 hours a day with our simplified tracking tool. Trac”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- bbb.orgreviews