Total Self Storage
Self-storage facility in Fort Smith, Arkansas
Google rating
4.4
Ratings counted
67
Are 1 or 2 star
7.5%Above typical
The rating breakdown
5 of the 67 ratings in Google’s published star breakdown for Total Self Storage are one or two star.
Against other listings in Fort Smith
1.1 percentage points lower than the middle of the 12 listings in Fort Smith we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 47 | 70.1% | |
| 4 star | 9 | 13.4% | |
| 3 star | 6 | 9.0% | |
| 2 star | 2 | 3.0% | |
| 1 star | 3 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Total Self Storage at 7.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Total Self Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Total Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience. My storage was broken into here and they were rude about it. Acted as though they didn't care. Lied about sending the security footage to the cops. And by he way the security footage is only at the front gate, so the …
Hi Amber, we’re very sorry to hear about your experience. We take security and customer service very seriously, and we want to assure you that Total Self Storage is one of the most secure storage facilities in town.
Have not currently used this facility. I am considering it, or was! Still on the fence as of now! I see great reviews and replies to those reviews. I also see deterring reviews and no response from the company! It's alarming! I understand that you're expected to get both good and bad reviews at any company... I'm concerned because this company isn't shown defending themselves! As I've said, i haven't had business with this company, I would like to although my concerns are.... well, I'd hope that I wasn't the one!
Sorry we had not been on top of our reviews. If you do ever need a unit or a uhaul please give us a chance to show you what we have. We would appreciate your business!
Tried to call to get a price because their website has very little information about but when I called they girl acted like I was calling her personal phone and when asked if this was a storage facility she hung up me. Found it odd so I check that I had the right number, which it was. So they lost a customer and got a review. And if you’re looking for a storage unit this is not it. Smh
Hi M F, we'd like to apologize for your experience. We always make an effort to help all our clients and we're sorry we didn't meet your expectations. Please give us a call at ([phone removed] so we can make this right.- Regards, Total Self Storage
Kiss your valuables goodbye! They do not actually have video surveillance even though they have a sign up. They could not keep many units secure as they let an authorized user actively and freely cut locks off of units, raiding any …
Brad, I am so sorry you had a bad experience at our facility. We have updated our facility with many more cameras and yes we do have real time video surveillance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 20%
- Worked hard and fast1 · 10%
Counted across the 10 four and five star reviews we have read for Total Self Storage. A review can mention more than one thing.
In their own words
I recently had the pleasure of experiencing truly outstanding service at Total Self Storage in Arkansas, and I am eager to share my wonderful encounter, particularly with the incredible Susan. In a world where true kindness and a willingness to assist are often rare gems, Susan shone brightly as a beacon of exceptional service. My situation was a bit unique – I needed a storage unit for just a single day to facilitate a special delivery for one of my valued customers.
Hi Triple A Realty LLC, Thank you for taking the time to leave us such a beautiful review. We love receiving positive feedback, this confirms we have done our jobs well. Thank you for the kind words. You made our day! Please let us know if there is anything we can do for you in the future.
I recently had the privilege of leaving a heartfelt review for Total Self Storage, praising the outstanding service provided by Susan. However, my experience with another exceptional team member, Antonia, has prompted me to share a second …
Hi Idaho Auction Barn, Thank you for leaving this wonderful review for us!! We are always there for you. Wish you All the Best - Total Self Storage
Used their storage 12 years ago when we were waiting to close on our house. Have used them on and off for truck rental and now multiple times as we are moving out of state. …
Hi josh wallace, Thanks for taking the time to share your opinion on Total Self Storage. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!
Amazing service we just dropped off a uhaul but was treated like a long time customer! Plus they have a little dog who let me pet him!!!!!
Trey “justtrey” Bradshaw, We take pride in giving outstanding service to every customer here at Total Self Storage. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Look forward to seeing you next time! -Total Self Storage
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- phone4
- security3
- team2
- customer care2
- appreciation2
- kindness2
What the company says about itself
Taken from Total Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…your storage and moving needs. As a family-owned and locally run business, our dedicatio”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Smith, AR's trusted storage facility since 1999, offering unparalleled services for all”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Slide title ⭐⭐⭐⭐⭐ Rented there for over 10 years wonderful safe place for all tour belon”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Self Storage offers digital security, 24/7 access, on-site management seven days a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- chamberofcommerce.comdirectory