Armor Storage
Self-storage facility in Lacey, Washington
Google rating
4.6
Ratings counted
101
Are 1 or 2 star
6.9%Above typical
The rating breakdown
7 of the 101 ratings in Google’s published star breakdown for Armor Storage are one or two star.
Against other listings in Lacey
1.1 percentage points higher than the middle of the 4 listings in Lacey we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 80 | 79.2% | |
| 4 star | 12 | 11.9% | |
| 3 star | 2 | 2.0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 6 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Armor Storage at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Armor Storage, counted by matching the words they used.
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Armor Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They say they open at 9:30 AM on Mondays. I was there and they were not. Threw some lame excuse about car trouble after calling every number of theirs I could find. In the age of Uber car trouble is no excuse for not getting to work. Plus …
Terrible service she told me it was her first day and she wouldn’t let me know if she had any vehicles in stock would not recommend and she just told me to go to the next one terrible service!
Thank you for your feedback. We believe this review may have been intended for a different business, as we do not rent vehicles and are unable to locate any record related to the experience you described. If this was posted in error, we kindly ask that you consider updating or removing it.
This place has the BEST rates and availability in the area. Very clean, very safe, and the management attentive and caring.
Hi Florence, thank you for taking the time to leave a review! It looks like you may have meant to give us a higher star rating based on your experience. We appreciate your business and thank you for choosing Armor Storage in Lacey.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 18%
- Professional and courteous2 · 12%
Counted across the 17 four and five star reviews we have read for Armor Storage. A review can mention more than one thing.
In their own words
I have been renting storage units with Armor Storage at the Lacey location for several years now and couldn’t be more pleased. Bryant the store manager has always been more then accommodating to all my needs always friendly and professional excellent customer service this business is exceptional on all levels I recommend this Armor Storage location above any and all other storage rentals 100%!!
Thanks, Sharon! We're happy to hear you felt well taken care of. Our goal is to make renting a storage unit simple and stress-free, so we're glad we could deliver. We truly appreciate you choosing Armor Storage!
Quick and easy, amazing customer service not only did the guy walk me through how to scan my code how to find my unit but he also said hey I’ll be here tomorrow. Any help you need I’ll help you. He was sweeping and cleaning. He was the most amazing customer service person I’ve ever met in my life. Highly recommended highly recommended.
Thank you, Ronda! Your five-star rating means we must be doing something right! We appreciate you choosing Armor Storage!
I walked into Armor Storage yesterday to rent a storage unit. I received excellent help from a knowledgeable employee who walked me through the whole process. The whole experience was positive and I was very impressed with the facility. I also felt the price for the unit I rented was very competitive.
Thanks, Tom! We're happy to hear you felt well taken care of. Our goal is to make renting a storage unit simple and stress-free, so we're glad we could deliver. We truly appreciate you choosing Armor Storage!
This place is great! The front desk staff (Bryant I think) was amazing and efficient. I felt like my stuff was safe and secured here and we didn’t have a mold issues or anything like that despite it raining while we moved our stuff in. Highly recommend!
Thank you, Zuzana! Your five-star rating means we must be doing something right! We appreciate you choosing Armor Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- safety12
- ease of use7
- elevator4
- storage locker rental3
- polite staff3
- clean facility3
- no mold issues2
- informative staff2
- cost2
- vehicles2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- facebook.comsocial