Armstrong The Mover (A Canada Moving Company)
Moving and storage service in Thunder Bay, Ontario
Google rating
3.9
Ratings counted
91
Are 1 or 2 star
25.3%Well above typical
The rating breakdown
23 of the 91 ratings in Google’s published star breakdown for Armstrong The Mover (A Canada Moving Company) are one or two star.
Against other listings in Thunder Bay
21.6 percentage points higher than the middle of the 12 listings in Thunder Bay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 57 | 62.6% | |
| 4 star | 8 | 8.8% | |
| 3 star | 3 | 3.3% | |
| 2 star | 3 | 3.3% | |
| 1 star | 20 | 22.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Armstrong The Mover (A Canada Moving Company) at 25.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Armstrong The Mover (A Canada Moving Company), counted by matching the words they used.
- Damage to belongings4 · 40%
- Items missing or never delivered2 · 20%
- Crew conduct2 · 20%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Armstrong The Mover (A Canada Moving Company). A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Moved across the province, spending thousands of dollars. The company lost a crib and smoker - and refused to reimburse the full amount upfront. Stated ‘as per policy’ the will only pay half the claimed cost upfront and will reimburse after providing a receipt. They also ripped apart a table resulting in it being irreparable, and did not fully disassemble the base to another table which lead to damages.
Thank you for taking the time to share your experience. We sincerely regret to hear about the frustration and disappointment you encountered during your move, especially given the significant investment involved in relocating across the … More
I ordered a washer through Home Depot. Delivery date was scheduled for July 27th but received no update from Armstrong. I tried calling over 5 times that day and left a message but my call was never returned. I reached out to Home Depot about the issue and they were unable to reach Armstrong either and left messages. 4 days later (calling every day) I finally got through and all they could tell me was that they had not received the washer yet.
We're very sorry to hear about your experience. This is not the level of service we aim to provide. We truly appreciate your feedback and would like to learn more so we can address your concerns directly. Please contact us at with more details so we can make things right.
I hate to leave poor reviews but after getting the go around with 0 accountability I have no other choice now. Their delivery team broke my storm door during an appliance delivery. They removed both exterior doors without my consent, re-installed incorrectly and the door completely fell off a couple of days later after 0 use! The company refuses to pay for or fix the door. Photo attached of completely bent hinges after the storm door completely broke off.
Hello Sarah, Thank you for your feedback. We take all reviews seriously and strive to provide the best service possible. However, we have not been able to locate any record of your move in our system. … More
Packed more paper then anything . Wrapped dollar store plastic measuring cups in 3 peices of paper, pepper corns in bag wrapped, Tupper ware wrapped, steel bowler wrapped, 2 steak knifes wrapped, cutting boards wrapped, oven mits wrapped. Told other packer , that he packed more then what I asked for ( 17 year old ,over head him say) . Put queen size beds in wrong room ,we struggled to switch .
Sorry to hear that you were not happy with our services. We do protect all goods especially if you are having us pack sharp items with your goods. I know that we did do a curtesy call to ensure packing was done to your satisfaction and at … More
My 92 year old mother has been without a fridge for over 4 weeks. After 2 calls they finally located the fridge on their dock (which the vendor said had shipped weeks prior) so it was sitting on the dock. After two requests for a dock search it miraculous showed up the next morning damaged. When the vendor offered to have another one sent out immediately, delivery was once again post-poned over and over. Still no fridge, no answers and no one offering to rectify the delivery situation.
We're sorry to hear of your experience. We'd like to hear more. Please contact us.
We called to request a quote for a move from TB to Southern Ontario and spoke with 'Steve'. He promised to provide a quote via email by the end of that day. That did not happen. We called again yesterday and left msg with reception, as well as leaving vm message for Steven. Another day has gone by, no contact. We will be looking elsewhere. Don't bother following up 'Steve'. Brutal.
My apologies. I have had a few complicated estimates that I was working on today and out of the office doing estimates. I've been working on yours ( also a complicated estimate because of the 2 pick ups) I ran out of time today … More
This company is garbage. My mom purchased a fridge from Home Depot early November and this company claims they called and attempted a delivery on November 18. No phone call or voicemail or appt was scheduled. The fridge has been sitting in …
Hello Diane, We are sorry to hear of your experience. We'd like to hear more. Please reach out to us.
My mom used this company to move from Southern Ontario to Thunder Bay. Not only did many things get damaged, no one had bothered to respond to our many voicemails. On the delivery date, they couldn’t be bothered to read instructions that …
Hello Christine, We’d like to understand more and ensure any concerns are properly addressed.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 54%
- Worked hard and fast3 · 23%
- Careful with belongings2 · 15%
Counted across the 13 four and five star reviews we have read for Armstrong The Mover (A Canada Moving Company). A review can mention more than one thing.
In their own words
Great experience with Steve and the Armstrong team, they made our move a lot simpler. Steve asked all of the questions and gave us a quote quickly. He answered all of my questions, and their drivers took great care of our items. They loaded quickly and carefully, were very professional and helpful. Pricing was great too. There’s a reason these guys have been around so long! Thanks again guys
I recieved a fridge from home depot, the only thing they did right was to get Armstrong to move their product. They were friendly and knowledgeable. They took every step to ensure our experience was the best it could be. 10/10, I would recommend Armstrong to move anything!
Thank you Karli
Steven and Justin did an amazing job of delivering a washer and a fridge. They went above and beyond to make sure no damage was done and were very efficient! Job done in 15 minutes with no scratches to washer or fridge. Best moving company I’ve ever used.
Hi Joshua, We are happy to hear your satisfied with the service. Many thanks!
Fantastic delivery service! Ben was very nice, professional and made sure I was happy with everything before he left! This is not my first experience with Armstrong, I have always been happy with their service and I have referred friends.
Hello Jill, Thank you for leaving us a review. We appreciate the five star review. We'll be sure to pass your comments to Ben.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff28
- helpfulness3
- careful handling3
- customer experience2
- kindness2
- humor2
- efficiency2
- hard working2
- punctuality2
What the company says about itself
Taken from Armstrong The Mover (A Canada Moving Company)’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Thunder Bay, ON P7A 4N4 LET US MOVE YOU FREE ESTIMATE THUNDER BAY'S LOCAL AND LONG DISTANCE M”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…anadian Employee Relocation Council The Better Business Bureau The Canadian Association of Movers Onta”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“VIEW GET A QUOTE Search for: A CANADIAN FAMILY-OWNED MOVING COMPANY Member of the only Canad”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“A 4N4 A Tradition of Service Excellence Since 1924 - Local and long distance moving option”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…and office moving for businesses for more than 100 years. We're able to provide you with a cost”Raw text captured from the page, including any surrounding navigation.