Dragonfly
Logistics service in Thunder Bay, Ontario
Google rating
4.9
Ratings counted
3,609
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
45 of the 3,609 ratings in Google’s published star breakdown for Dragonfly are one or two star.
Against other listings in Thunder Bay
2.4 percentage points lower than the middle of the 12 listings in Thunder Bay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3,455 | 95.7% | |
| 4 star | 106 | 2.9% | |
| 3 star | 3 | <0.1% | |
| 2 star | 4 | 0.1% | |
| 1 star | 41 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Dragonfly at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Dragonfly, counted by matching the words they used.
- Items missing or never delivered1 · 13%
- Belongings withheld over payment1 · 13%
Counted across the 8 one and two star reviews we have read for Dragonfly. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The majority of the driver's either can't read english or they don't care about customer service. I get packages sent to my home weekly and there is almost always someone there. I include instructions with every order to please knock and not leave packages on the front porch. As you can see in the photo, the courier left 4 packages piled in front of the door, snapped the picture and left.
Delivery driver cannot follow instructions or read. 2 days in a row my parts are still being held hostage because driver cannot follow delivery instructions. Reason I’m told for no delivery is “business closed” when l have been in shop waiting for parts. Driver won’t or can’t find garage door, as stated on delivery instructions they ask for. Nice job Mandeep !
Terrible. You never know where they’ll leave your package, IF it’s even your package. They drop and run all the time with no care. Just tonight I watched a driver throw my package and flat out deny it to my face. Two weeks ago had another driver throw my package (vid attached). Customer service could care less, filed a complaint online and with both request a call from a manager. Did I get one? Nope. They were terrible before as Intelcom, a name change doesn’t fix their terrible service.
The dragonfly drivers are still intelcom. The name has changed but as I found out myself when you order from Amazon it's dragonfly that is the delivery company. The dragonfly (intelcom) drivers have come to the building to deliver even with …
Repeatedly claimed there was a room number on the delivery instructions to a hotel. Pacakge clearly showed there wasn't but now I have to enter delivery instructions every time so it gets delivered to front desk as it should. Poor customer …
50/50 whether the driver I get on any given day actually bothers to try delivering my package. Some of them are good, some of them I see out the window taking a picture without trying to deliver.
If I could give negative stars I would the delivery driver hit my dog by sliding on ice. Caught it all on video. Very negligent drivers! Now my dog has to go to the emergency vet.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Turned up when they said2 · 14%
- Worked hard and fast2 · 14%
Counted across the 14 four and five star reviews we have read for Dragonfly. A review can mention more than one thing.
In their own words
Dragonfly has been fast and reliable for a few years now. My packages are always in great condition and on time. Thank you Dragonfly & Keep up the good work.
Checks all the boxes for a great delivery service. I know when to expect my package and when delivery is imminent. Latest package arrived way ahead of schedule. Much appreciated!
Excellent customer service. The process of notification can't be beat. Highly recommend this company for deliveries.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff151
- friendly driver125
- friendly courier115
- package condition43
- polite staff38
- punctuality34
- package placement12
- undamaged package9
- safe package placement7
What the company says about itself
Taken from Dragonfly’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…locations, many of which are open 24/7. Trust in Canada’s second largest out-o”Raw text captured from the page, including any surrounding navigation.