Smart Muscles Ltd.
Moving and storage service in Thunder Bay, Ontario
Google rating
4.9
Ratings counted
134
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
2 of the 134 ratings in Google’s published star breakdown for Smart Muscles Ltd. are one or two star.
Against other listings in Thunder Bay
2.2 percentage points lower than the middle of the 12 listings in Thunder Bay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 125 | 93.3% | |
| 4 star | 7 | 5.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Smart Muscles Ltd. at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Smart Muscles Ltd., counted by matching the words they used.
- Damage to belongings1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Smart Muscles Ltd.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used this moving service 3 times. The first time they were great. Packed a lot and were very efficient. The second time they wrecked two minor things and i didn’t bother to say anything as i thought this might have just been part of the moving process. They also showed up with a smaller moving truck and couldn’t fit everything despite me telling them prior what i had. The third time, about a week after, i went to turn on my 55 inch tv and noticed that it was completely wrecked and unsalvageable.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast13 · 57%
- Professional and courteous12 · 52%
- Careful with belongings6 · 26%
- Turned up when they said2 · 9%
- Price matched the quote2 · 9%
Counted across the 23 four and five star reviews we have read for Smart Muscles Ltd.. A review can mention more than one thing.
In their own words
These guys were truly fantastic. On time, efficient, and no damage to any of our items or place during the move. They were professional and polite from start to finish and I would highly recommend their service.
Fantastic movers! Worked quickly, efficiently and didn’t damage anything. They also charge a very reasonable rate. They were also hilarious and kind and made moving a lot less stressful. Highly recommend!
I’ve used Smart Muscles Moving Service a couple of times now and have had a great experience each time. They are always timely, courteous, and very helpful. The team is professional, efficient, and clearly takes pride in their work. Moving can be stressful, but they made the process smooth and easy. I would definitely recommend them and wouldn’t hesitate to use their services again.
I’ve used them twice and they’re really good! Very professional and no damage to items. However, both times, they charged $50-$100 more in-person than what was quoted on the phone. So just be warned: if you’re paying cash, have more on hand instead of relying just on what they say on the phone.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff10
- piano moving8
- moving heavy items7
- reasonable rates4
- fast move4
- no broken items4
- careful movers3
- moving fragile items2
- efficient packing2
- flexible scheduling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- profilecanada.comdirectory