Ashley HomeStore
Furniture store in Medicine Hat, Alberta
Google rating
4.4
Ratings counted
945
Are 1 or 2 star
11.0%Above typical
The rating breakdown
104 of the 945 ratings in Google’s published star breakdown for Ashley HomeStore are one or two star.
Against other listings in Medicine Hat
5.6 percentage points higher than the middle of the 16 listings in Medicine Hat we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 723 | 76.5% | |
| 4 star | 105 | 11.1% | |
| 3 star | 13 | 1.4% | |
| 2 star | 17 | 1.8% | |
| 1 star | 87 | 9.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ashley HomeStore at 11.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ashley HomeStore, counted by matching the words they used.
- Damage to belongings1 · 10%
Counted across the 10 one and two star reviews we have read for Ashley HomeStore. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am so frustrated with the process of trying to make a claim!! We purchased a living room set here and my couch and love seat were damaged as well as my wall when they delivered. I have had the run around trying to get this …
Hello, thanks for taking the time to share the details of your experience. We apologize for the lack of customer service you received, and your feedback has been shared with management to address internally.
I have non stop issues with the store. I have bought my appliance there and have had nothing but issues. Not there fault if the appliance are breaking, but it is there fault with customer service I had a really good kitchen aid fridge, ice machine wasn’t working and neither was the water. Had to wait over a month for them to send someone from Calgary ( because we have no one in Medicine Hat to help?) then found out it wasn’t repairable, and needed a new fridge. Fine we had the extended warranty.
Hi Kara, my name is Rose. I truly understand your frustration with the ongoing issues you've encountered, especially with the delays and miscommunication regarding your appliances. It’s disappointing to hear about your experience, and I … More
We had a great experience in store, but we're deeply disappointed in the post-sales experience. To the point where we have been debating if we would purchase direct from Ashley again. We had just moved to the area and needed to purchase a new dining room table. We ordered a new one and we're given the expected delivery date of "Friday August 15th". It's Friday August 14th, so I thought that's fine, I can make myself available both days just in case and disposed of our other table in anticipation of the delivery.
Hi Jordain, my name is Rose and I sincerely apologize for the inconvenience you've experienced with your delivery. It's disappointing to hear about the lack of communication and the impact it's had on your family plans. Your feedback is … More
We purchased our furniture from Ashley, and unfortunately our experience has been very disappointing. Within a short time, the wood on our furniture started chipping, the couch cushions became wrinkled, and the plastic support pieces started coming out. On top of that, the screws on our dining table chairs keep coming loose and coming out. We contacted customer service and requested that someone inspect the furniture.
Hi Shadab, my name is Rose. It's disappointing to hear that your experience has not met your expectations. We appreciate your feedback and will work towards improving our product quality and after-sales service. I would like to speak to you … More
I placed an order for a bed/frame (June 3rd) was contacted to change something (no big deal) then was told I’d receive my product by July 2nd, almost a month of waiting already. Sure, seems reasonable. Date comes around and no call for my order yet… Fast forward; I waited almost a month and a half to contact customer service, because I had received NO communication- I reach out to the online help a couple days ago and was told i’d get it by July 20th.
Hello, my name is Rose and I sincerely apologize for the delays and lack of communication regarding your order. It's completely reasonable to expect timely updates, especially after such a long wait. Your concerns are important to us, and … More
I have has 0 issues with the store themselves but 4 years ago we bought a kitchen table and chairs and were told that the furniture warrenty covers everything even if a screw driver was to go through it. Bring forward to todays date and one of the chairs my knee went through it my kneeling on the chair but its not covered under warrenty because thats normal "wear and tear". Not sure how having a knee go thorough a chair is normal.
Hi Nicole. My name is Rose. It's understandable to feel frustrated when expectations around warranty coverage are not met. I would like to speak to you regarding your concerns but was not able to locate your purchase, please kindly contact me directly at [phone removed] via text. Thank you!
Don’t waste your money here, you buy it and if you need service you are on your own. You have to call service and parts yourself and talk to people who barely talk English plus don’t understand what warranty is about and you spend a hour with them fighting to get parts then YOU have to call back arrange service to come fix the problem. Don’t buy from here, please go elsewhere. My furniture fell apart after 2 months of owning and paid 2500 for it.
Hi Miles, my name is Rose and I'm sorry to hear about your experience. It's disappointing when expectations are not met, especially regarding service and product quality. Your feedback is important, and we genuinely want to improve. I would … More
Won't be dealing with this store again picked out a bunch of stuff that I really wanted made changes. Because it changed my mind on a few things. And I kept asking about the shipping. And kept getting told that the shipping was free. Then, …
I would like to sincerely apologize for your experience at our store. We are very sorry to hear that we did not meet your expectations, and we understand how frustrating that can be.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
Counted across the 15 four and five star reviews we have read for Ashley HomeStore. A review can mention more than one thing.
In their own words
Amanda is the bees knees! if you need a couch or a bed frame or anything else you have to go to her. I went to Ashley’s to buy a couch and also got a bed frame, and dealing with Amanda was better than talking to Ashley herself in the flesh. If you’re trying to furnish your home this girl gonna get you set up all fax no printer. Our house is bussin now.
Thank you, Skylar! We appreciate your kind words about Amanda and her exceptional service. It's fantastic to hear that you had such a positive experience while furnishing your home. We look forward to seeing you again soon! You can always reach us by text at [phone removed]!
Wow.... definitely the best delivery service ever. So amazing. Made it so easy. They called to say the delivery is happening the next day. I said I just need to make sure my daughter can receive it in Edmonton and he said no problem. Just shoot me a text. Best delivery service ever. I would use this service again and again. Thank you for your awareness. ❤️
Thank you, Charlotte! We're so glad to hear you had such a positive experience with our delivery service. Your kind words mean a lot to us, and we appreciate your trust in us for future deliveries. ❤️ You can always reach us by text at [phone removed]!
We had a wonderful experience with Cali and pj they went above and beyond to help us with our choice of furniture. We will definitely shop at Ashley again thank you for all your help.
Thank you, Yvonne! We're so glad to hear that Cali and PJ provided you with excellent service and helped you find the perfect furniture. We look forward to seeing you again at Ashley! You can always reach us by text at [phone removed]!
Amanda! Amanda! Amanda! Gave me the best experience buying my first couch, my crib boutta be sik now thanks Amanda, ill be back for a new mattress soon!
Thank you, Kyra! We're so glad to hear that Amanda provided you with such a great experience in finding your first couch. Excited to help you again when you're ready for that new mattress! You can always reach us by text at [phone removed]!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- couch selection58
- kind staff35
- not pushy24
- warranty19
- product selection17
- dining room set11
- bed frame10
- mattress selection8
- bedroom set5
- recliner2
What the company says about itself
Taken from Ashley HomeStore’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…of their products and how they handle warranty claims. Les R. Dns 7/28/26 Worst experi”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“…reliable quality, and unbeatable financing options. Our guests leave our store feeling hea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- facebook.comsocial
- yelp.comreviews