Leon's Furniture

Responding to the owner/manager, Trina: I want to clarify, Trina, that everything I posted was truthful. You also overlooked your statement about not wanting my business. While I believe you value your customers, including Hatters, it feels like your support for them isn't mutual. You seem eager for their business but aren't willing to reciprocate. We were initially informed that delivery would happen in August, but now you’re saying it’s pushed to October.

Bought a recliner from Leon’s in Medicine Hat. Not high end but affordable for me. Went to warehouse to pick up. Checked box contents before taking and fabric on chair was damaged, warehouse worker opened a second then a third. Fabric was damaged in same area on all 3 chairs. Clearly a problem from factory that wasn’t caught. Returned to store and took the floor model as it was fine. After taking home and using it, I found the chair terribly uncomfortable. Decided to return. Told there was a restocking fee of 25%.

If I could give a negative star, I would. I am VERY disappointed with this store. we bought a washer/dryer set off the floor. We inspected it and there were no scratches. When we went to pick it up they had moved it to the loading dock and wrapped it in bubble wrap. we hauled it home and put it in the house and when we took the wrap off there were big scratches on the washer door. And I ABSOLUTELY know that we didn't scratch it. The wrap had no scratches.

This is a real crap outfit. My mother ordered a lift chair and the first question she had was “how far from the wall it needed to be in order to recline and the salesperson said 18 inch’s. When it was delivered, it was not the colour she ordered and it needed to be over 3 ft from the wall. This wouldnt even fit in her apartment at the lodge so she sent it back. They charged her a 10% restocking fee and extra for delivery and return. How despicable does a person have to be to take advantage of an elder.

Purchased 2 power recliners and was told they were coming from Vietnam and would take 3 to 4 months to arrive. We went to Leon's in the 4th month and we're told they hadn't left the dock yet and could be another 3 to 4 months. They did not make one phone call to update us during the first 4 months. Our sales person was very nice but the woman behind the counter who might have been the manager was not so nice. We were very disappointed but she acted like this was an every day occurrence and was very flippant.

Horrible customer service. Owner/manager shouldn't be at the counter talking to customers. She told my husband she didn't want his business after he had spent over $12,000.00 already this year at the Leons in Medicine Hat. He originally had gone in just to find out when our furniture was going to be arriving, after originally being told it would be arriving in August. She wasn't helpful at all and treated her customer badly. Very sad that's how they treat their customers. Guess they'll be losing more business.

Absolutely terrible customer service. I’m receiving a delivery tomorrow morning at my mom‘s retirement home and they refuse to call before they drive there. Consequently, I have to sit in the lobby for three hours to wait for them to show up. I wasn’t asking for a schedule of when they were going to show up just a courtesy phone call to let me know they were on their way so I could come out to the lobby and let them in. I absolutely will not be shopping there ever again.

Leons is the poorest business I’ve dealt with. Avoid this place at all costs - family run sleez show. The salesman we had should have been the first warning - ignorant! Wanted Lazyboy and they know they’ve got the monopoly for the area. They take your money and don’t tell you the conditions of warranty - when dealing with rural areas mileage limits really work. A genuine rip off!!