Ashline Moving Help
Moving and storage service in Albany, New York
Its address is in Watervliet, New York. It appears here because Google returns it for Albany.
Google rating
4.6
Ratings counted
37
Are 1 or 2 star
8.1%Above typical
The rating breakdown
3 of the 37 ratings in Google’s published star breakdown for Ashline Moving Help are one or two star.
Worked out from 37 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Albany
3.5 percentage points higher than the middle of the 18 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 32 | 86.5% | |
| 4 star | 1 | 2.7% | |
| 3 star | 1 | 2.7% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 8.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ashline Moving Help at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ashline Moving Help, counted by matching the words they used.
- Crew conduct2 · 67%
- Price rose after the quote1 · 33%
- Items missing or never delivered1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for Ashline Moving Help. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I reached out to this company when my husband and I realized we wouldn't be able to move on our own...about 3 days before our move. It was a 10 minute drive between houses and I was told the truck would show up at 830am to get started. I paid $90 to rent the truck and went on with my day. I explained we had a lot of furniture and boxes, I also later called and mentioned we had some loose things that didn't make sense to put into boxes, and Al (the owner) agreed that it would be about 6 hours worth of work and…
Hired Alfred to move a piano. Got the same reasonable rate as 2 other movers but he called me back first. Scheduled the move. Day of move, Theresa cancelled the move and rescheduled it for next day at more than double the price! Unprofessional and unreliable!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 65%
- Careful with belongings5 · 29%
- Worked hard and fast4 · 24%
- Kept in touch3 · 18%
- Turned up when they said1 · 6%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for Ashline Moving Help. A review can mention more than one thing.
In their own words
Fast friendly service at fair price. On time and quickly moved into our new home so easy to work with.
Thank you! we really appreciate the job!!
On our recent local move Troy to Clifton Park we hired the services of Ashline Moving Help from Latham. Since the beginning of the process, it was handled professionally, the entire staff is knowledgeable and with excellent communication throughout, Alfred the supervisor was always accessible sending texts when the team was on the way, checking in during the move and again at the finish.
Thank You Jonathan, we have a nice system and routine in place to ensure consistence and quality. Plus making ourselves available for any adjustments along the way. Best wishes in your new home Thanks again always.
Capable and Experienced, old school business we have dealt with on several moves most recent packing and storing then bring everything back re-assembling beds, wrapping and packing mirrors and large pictures all returned perfectly, all done on newly finished floors and fresh paint. Every time they are top notch, explain the pricing when you schedule and put everything in writing. The workers are always the same guys which tells you everything about the Ashline's, we would never call anyone else.
It always a pleasure to serve repeat customers and we keep things small and organized so we can respond efficiently and with quality. Then if something goes array we can take care of it on the spot. Thank you always
We used Al Ashline and his crew to move our home and they were outstanding. They were friendly and polite and fun to work with and very careful with our belongings. In addition, we had a very demanding closing date and Al was very flexible with changing his schedule to make sure we could keep ours, My wife and I would recommend him to anyone we know.
Thank you, we are small enough to care and be flexible around schedules and big enough to provide all the enemities of a corporate relocation. That is our niche and the key to a successful move .
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional crew6
- moving heavy dressers4
- careful with belongings4
- polite movers3
- easy scheduling3
- experienced movers3
- smooth move3
- care of valuables2
- down to earth2
- fun to work with2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews