ValuSpace Personal Storage - Albany
Self-storage facility in Albany, New York
Google rating
4.6
Ratings counted
280
Are 1 or 2 star
5.7%Around typical
The rating breakdown
16 of the 280 ratings in Google’s published star breakdown for ValuSpace Personal Storage - Albany are one or two star.
Against other listings in Albany
1.1 percentage points higher than the middle of the 18 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 233 | 83.2% | |
| 4 star | 22 | 7.9% | |
| 3 star | 9 | 3.2% | |
| 2 star | 4 | 1.4% | |
| 1 star | 12 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is ValuSpace Personal Storage - Albany at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 40%
- Worked hard and fast1 · 20%
Counted across the 5 four and five star reviews we have read for ValuSpace Personal Storage - Albany. A review can mention more than one thing.
In their own words
The Staff are Friendly and Professional. They are NICE People. Amanda and Lisa are especially Wonderful. I have maintained Storage Units here for years. The Facility is Always clean. The Climate Controlled building is very appreciated in the cold winter months. There are Security camera all over that make You feel safe while You're there. Plus the extra Gate and Door Security Code Access Panels reassure You Your Property is safe when nobody is there.
We're delighted that Amanda and Lisa have provided you with exceptional service over the years. Your observations about our security measures and climate-controlled environment truly help us understand what matters most to our valued customers.
Lisa and her staff at the Albany location made it so easy to secure a storage unit with their easy electronic rental checkout process. They also gave us the quick tour of the facility and our unit so we were completely comfortable where our …
We are overjoyed to hear about your wonderful experience, Gary! Lisa and the team take pride in making the process smooth and welcoming for everyone. It's fantastic that your mover's suggestion led you to us, and we're honored to have earned your trust!
My family lost our home to a fire and Dan and Chase were exceptional people, going above and beyond to help us. Very nice facility and pain free experience. People like this deserve support at their business and you will not be disappointed with the interaction and accommodations!
Thank you immensely for your kind words, Patrick. We're grateful Dan and Chase could support your family during such a challenging time.
The associated was extremely knowledgeable and courteous. He actually went out of his way to make sure that I was please and that all my needs were met. I will definitely continue to patronize this location because of the amazing customer service that I for the first experienced.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- number of carts8
- secure facility7
- online rental3
- clean spaces2
- hand carts2
- secure access2
- online billing2
- moving in process2
- good lighting2
- helpful agent2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- chamberofcommerce.comdirectory
- yellowpages.comdirectory